USAA ATM Gateway Blvd, El Paso

I actually liked the fact there was a physical location for when I got really upset with usaa but for some reason or another they shut it and 13-14 others down (this is likely all the physical locations). Hopefully they keep the atms here.

STAY AWAY FROM THIS ATM!!! It’s not a USAA ATM, it’s a Firstlight ATM and it robs you! I pulled out $600 and it only dispensed $540! Please people don’t end up like me

Really disappointing so much for supporting Vets and families they have enough money for commercials what about the physical nope none left

Can I have a -SUCK!! this is the most worthless way for USAA to offer services.. before they started this wasteful buildings I LOVED USAA -- had it for 20 years and NOW I FK HATE this BANK!! Ditto on all the complaints written on here it there a half star somewhere???/

I got lost by the automated phone service but they called me right back and got me what I needed. USAA is great! Wish they had a brick and mortar bank with tellers and all here in El Paso. You'd think they would have one on Fort Bliss.

EXTREMELY INCONVENIENT! The second largest military installation in the US and no Physical Bank anywhere in the city, just a couple of ATMs 😡 I HATE how they got rid of the one at the Fountains. Not everything is better done online.

I like how clean and modern the bank is. Yes this is not your typical brick bank but more of an online. None of these banks will have tellers which is good because you have an ATM outside to take money. They don't deal with cash right away. They take money and transfer it via trucks to their main bank, that's why it takes long to have money in the account. If you are worried about long check waits then use direct deposit. I would not bank with USAA by itself, I have another bank to transfer money to and from, it makes it faster. I would have given it four stars if the wait was not so long to open accounts and there customer service was more agile. This bank was put here because we have a military base which is fine by me. This bank is more of a secondary bank and would not make it my primary unless they find a way to deposit cash faster. I use it for checking, saving and credit card but as a second option. Yes, their customer service could use more tweaking and tuning to cater to active duty and veterans. There are lots of negative reviews and I see why but with new management this bank has more potential to serve its members as it has advertised.

I am note rating the branch location itself. But USAA in general. People are mad about a branch location even though the only real branch is in San Antonio. It's an online bank. Everything they do is electronic. As for cash deposits it might take long but there are usaa atms in every military town to use. Other wise use direct deposit or get local bank and set up a transfer network to usaa where you can transfer money anytime you want. As for not a 5 star rating is only because they don't always offer the lowest interest rates when it comes to house or car loans.

You money is available right away if you use the deposit machine. Navy Federal is 100% better. I've been with Navy Federal since 1997, and only use USAA as a secondary.

In my opinion USAA is the best bank for the military. I have banked with them for the past four years since the start of my military career and I have always been treated extremely well. They have great 24/7 support (which was extremely helpful when I was serving overseas) and all the representatives that I ever spoke to over the phone were the best customer service people I have ever dealt with. I plan on staying with USAA for the rest of my life.