Umpqua Bank 4th St, Santa Rosa

Staff knows my name. My business checking account has great consideration in service, that make it easier for my Coaching Co. to keep afloat in turbulent times within and without. I get sound advice , when I want trusted financial, on-the-spot backing in unexpected performance on the go.

Why does a bank require employees to answer the phone with the following “Thank you for calling Umpqua Bank, the greatest bank in the world”? This is an absurd assertion. I was originally a Circle Bank customer which was bought by another bank which was acquired by Umpqua. The employees are friendly but the services are below average. I have had numerous issues over the years with online banking when upgrades have been made. I travel internationally on a regular basis and have consistently had my debit card declined due to the bank vendors antiquated fraud system. Even when I notify the bank which countries I will be visiting. I’m planning to switch banks.

Called this bank because of business reasons. Employees are not knowledgeable- they paused for a good while after I asked my questions because they had no idea what I was asking (they could have asked me to explain further rather than holding this long awkward pause). I was transferred multiple times; each time I have to repeat the whole story but not surprisingly other employees also didn't understand what I was looking for. Only after couple transfers, someone finally understood what I was looking for. Even that, she was slightly aggressive and wasn't willing to help further. If I were in the states, I would rather not have a bank accounts than having to deal with employees who have no idea what they're doing.

friendly staff. no long waits. easy parking

They close the whole building down for lunch for an hour when most people are trying to do their banking because the banks are closed when they get off work they have usually one to two tellers and the bank is full of people I've been with them since the name of the bank was Sonoma Bank I'd say back 2004ish and now they've changed my free checking account to an embark account and my one free cashier's check I would get a month to pay my rent is now $12 this is like the worst bank in America I thought Chase was bad I thought Wells Fargo was bad I have been proven wrong

I closed my company's payroll account when this Bank failed to disclose that each one of my employees who is not a member of this bank will be charge a fee anywhere from $6 to $50 for cashing my company's payroll checks here. I also have discovered there are many hidden fees that come with opening up account here. my account is closed I am now at Citibank with no hidden fees and no charge to my employees this Banks motto is "Making money off other people's money.."👎👎👎

This has got to be the Worst bank ever! No need for details, just drop by and see for yourself!

Umpqua is amazing! Everyone is very helpful and patient! Feels like home!