Umpqua Bank Hwy, Rochester
+1 360-273-5509
https://locations.umpquabank.com/wa/rochester/9921-hwy-12-sw
9921 Hwy 12 SW, Rochester, WA 98579, United States
Umpqua Bank Reviews
R
This banks atm eat (retained) my debit card, which was a prepaid card. I called to see what I could do to get my card back, the lady I spoke with said there was nothing they could do to retrieve my card. I explained to her it was a prepaid card and I don't have access to any of my funds, and my checks are direct deposited to that card. She made it very clear, that wasn't her concern. And she wasn't going to make any attempt to assist me. She was not the least bit helpful, but did a great job at showing no empathy and being condescending. I would definitely not recommend this bank. I would even suggest to not use thier ATM, which by the way they charge $3.50 to use, be as well.
Rob, We’re very sorry to hear about the experience you had with your card being stuck in an ATM. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. If you would like us to forward on your concerns to the appropriate individuals to review, please provide us with the date and location of your interaction with this individual. We would be happy to help at 866-486-7782 or via live chat at https://www.umpquabank.com/contact-us/.
M
For being a larger bank it feels like you're in smaller credit union. Staff knows your name lol. You have a direct access to chat to your teller without needing to show up at the branch. Always good (highest quality) tea and coffee if you do show up:) They really are trying to get your business. Also, its just my opinion, I have had accounts in Bank of America, US Bank, Twinstar CU, and had experience with Chase and Wells Fargo, I choose Umpqua for many reasons.
J
Lousy service. The teller is always asking me why I’m withdrawing?
M
Clerks are experiened, helpful and very friendly. I recommend this bank. Outstanding!
Hello Mary! Thank you for rating this location 5 stars! We sincerely appreciate the time you took to shout out the Rochester store, and we look forward to providing excellent service every time you visit!
R
Hard to give 5 stars...but close!
Thank you for your review!
P
They are always polite and kind
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FAQs
1. How Can I Locate Umpqua Bank?
You can call Umpqua Bank via +1 360-273-5509. You can access our online loan marketplace to get instant loan quotes as well.3. How Can I Request A Loan At Umpqua Bank?
You can fill in our easy-to-use online form on their website. If you need addition financial assistance, you can always visit our online loan platform and choose between various loan options to get payday advance loans.5. What Will Happen If I Am Not Able To Repay My Loan?
You should contact your lender if you have issue paying your loans. Your lender may adjust the repayment due dates for you to fit your financial situation at the moment. If you default on your online title loans, you may no longer possess your vehicle any more.
2. What Is the Address of Umpqua Bank?
Umpqua Bank is located at 9921 Hwy 12 SW, Rochester, WA 98579, United States. You can search the address on the map software and pay them a visit right now.4. Is Umpqua Bank An Agency Or A Lender?
Umpqua Bank is a Bank that accepts all kinds of loan requests. You can check our website to get various loan services including online installment loan services. In addition, iPaydayLoans, as an online loan service platform, can connect you with our network of lenders to get loan offers with competitive rates and terms.6. Can I Get Loans With Bad Credit from Umpqua Bank?
Yes, it is possible to apply for loan without bad credit such as personal loans online from them. You can contact the loan service providers for detailed information regarding loan requirements. You can also check our website to get instant loan offers with bad to no credit.