Umpqua Bank S Hwy, Bend

I absolutely love this bank. I have never have had a single problem with them. So, to say I'm unhappy about the events to come is a major understatement. When the branch I was with went to 1rst Community I had problems with them, A LOT of problems so I decided to come back and here we go again. I really wish you would stay the way it is. Looks like I'm on the hunt for a new bank.

The absolute worst bank. They answer every phone call with the "Worlds Greatest Bank" complete joke! Janice the manager at the branch is not fit for a customer service position especially in management. DON`T OPEN an ACCOUNT with them.

Great place. Transferred all of my accounts from Wells Fargo. This is 10x better. Nice people. Fast service. Low fees.

Who know Mr. Kris Wilson in this bank? And Mr. Andy Powell, Thank you for answering me.

Hi there can i ask a question if you have really employee named andy powell? Thanks

The lady I talked to on the phone was so kind and helpful. She took time to answer all my questions about opening a checking/savings account in detail. I've been needing to switch banks, and I thought I was calling a credit union (in the moment, I was confused on which bank I was calling). But despite the fact, I was shopping for a "credit union", the lady I was speaking with still answered all my questions thoroughly, as if I was one of their potential customers. It makes me want to switch to their bank. Plus, I also liked that I got to speak w/ a local banker than being routed to their call center.

Tried to open an account with another person for a business partnership. Have had some fraud issues so informed associate of these issues and provided drivers license and passport as identification. Was told this was adequate. Wrote check on my personal checking account to open this account. Get a call later that they need more documentation. Ponder the situation, decide I'm willing to report federal trade commission report# and police department case# but I see no need to provide more than that. The account was opened with a balance from my check. They want copies of the fraud reporting but I am not listed in the account so they are unwilling to return my funds. Un-f-ing believable.

The staff are incredibly friendly and helpful. Numerous fee-free ATMs in the area. This location is open on Saturdays.

Finally a bank with a small town approach. I am not just another number to these guys. I switched to them last year and never have regretted it.

I made an inquiry via phone and the lady who assisted me was extremely helpful and patient with my many questions. Thank you for having great customer service for those who phone in.