Umpqua Bank Grant Ave, Novato

We came away with a positive experience with Umpqua Bank from the beginning to the end. Our go to person is Nick and he represents the company well with his knowledge,friendliness and caring nature. The bank is new and clean and mod. We would highly recommend this bank.

I think Umpqua Bank is amazing. I love walking in and having people know my name. More importantly they take care of their customers. June and Tyler are fantastic. Recently I needed some help and Tyler went above and beyond the call of duty and helped me get what I needed. I appreciate Umpqua and recommend it to anywone who wants to feel welcomed by their bank. Coffee and Cookies are awesome too!

These guys are the BEST!! Rovenson and Anthony are there to help you. To them your Not just a number! Your their customer and they care about you. Thank you so much for all that you do! 😁😁 Can't forget Erick and Crystal! If your looking for a Bank that is there for you,come to Umpqua Bank.

(I'm posting this here because Umpqua Bank had Yelp take down my negative review of the outrageous behavior by their employees and managers less than 48-hours after I posted it). This is an alert concerning the Umpqua Bank employees. On Tuesday morning, September 28, 2021, a female bank employee forcefully removed the electrical charging cord from my vehicle; she insisted that this charger was only for Umpqua Bank employees and demanded that I leave because I was trespassing. She also summoned the police department to further intimidate me. The officer left without taking any action, stating he was not sure whether the bank employee was legally within her powers to prevent this electric vehicle charger from being used by members of the public. This charger is listed as a publicly accessible charging station on the Plugshare website and I was parked in one of the two designed electric vehicle only spaces. The other space marked "electric vehicle only" was occupied by a gasoline powered vehicle owned by an Umpqua Bank employee. At this point, it appears that the only bank "employee" that can use this (formerly) free public electric charging station is the highly paid female bank management person who drives a brand-new Tesla. I reached out to Umpqua Bank representatives this afternoon and I will update this review after they have had a chance to investigate these events.

Unbelievably userious, high fees. They charged us $140 fee for getting a transfer in 3 hours late. The employees are stellar, responsive and want to do right by the customers, but they have no authority to do so, and have no say over high fees, and corporate values of this bank. Since Umpqua purchased Circle Bank, all fees have gone up, services are going down. Our company banked happily and harmoniously with Circle Bank for many many years before they were purchases by Umpqua. Kudos go to the staff from Circle Bank, who treated us so well for so many years. And condolences to them, that they now have to walk the party line. Can't be fun to work in that kind of environment. Pulling my money out of there today!!!

June has been there since they opened as Umpqua. Knows me by name when I walk in the door! I haven't been able to stump her yet with any question that I may have. You will never get customer service like this at a larger bank.