Umpqua Bank Westlake Ave N, Seattle

Umpqua Bank provides exceptional customer service and resources to support business owners. They take time, sincerely care, operate with integrity, and wont pressure you into more than you are needing. The beautiful and modern South Lake Union location is also easily accessible. Thank you to store manager Andrew Muller and Umpqua Bank for making my experience one that was positive and stress free!

Huge thank you to Phong Nguyen for his knowledge, support, and help both submitting a PPP loan application and opening a business account with Umpqua. He and the team at Umpqua SLU/online made both processes straightforward, quick, and easy. It makes a massive difference for a small business to have an actual human being to work with for banking. Thank you Phong and Umpqua!

Been with Umpqua for 5 years and love everything about this bank!....EXCEPT tech is TERRIBLE. The online banking for personal is not bad in the interface but glitchy. The business banking is a whole separate app and online banking so I can't just have it all in one place and the business banking app and online is one of the worst interfaces, pretty much unusable. As of this writing my personal online banking and app just tells me there are no accounts available for viewing when I log in, so I'm forced to use the unintuitive business app (which does show me my private accounts, just the personal app that is more intuitive- when it works- won't show me my business account), and the business app doesn't tell me where any of the transactions came from. Any money spent shows up as a "miscellaneous debit' or an 'atm debit' no matter what. So I have no idea where I spent that money. Again, the community focus of this bank is wonderful. The people are great. The general vibe and heart of the bank are what has kept me there for this long. But sadly it is time for me to change banks, I just need to be able to access my accounts and not be one the phone or in the branch all the time trying to troubleshoot the tech.

I had gone to get some docs notarized - was told that they do it free for all Amazon employees. Was told by the lady at the reception that per bank policy, they can only stamp on original docs!!! Did not get a satisfactory answer when asked the difference between a Notarized document and a stamped original . Never going back.

Really nice staff, but their online banking and mobile app both need some work.

Mark Evans, the brand manager, and all other staff members were very helpful and efficient when it came to opening an account for us and getting an automobile loan started. Excellent service, friendly staff, quick and painless process. Thank you!

I've been with Umpqua for years and I'm always so happy with the service I get there. I recently had to make a bunch of changes to my account including name and address and went to the SLU location. Not only was it painless, but they were very efficient in their process. Getting my name changed at the other two banks I do business with (BofA and Chase) was a complete nightmare. It was quite refreshing to have such a great experience with these folks.

We left our big-name bank to get personal attention and service... and John Chambers and Umpqua Bank have delivered! We are thrilled to have a great relationship with our bank - and their hands-on approach to taking care of our needs is fantastic. I would reccomend John and Umpqua to anyone.

Just want to say thank you to Andrew Muller for his incredible service. He truly cares about helping his clients and gets things done fast.