U.S. Bank Branch N Farwell Ave, Milwaukee

Beware of doing business with US Bank! I was authorized on 2 silver non-profit community organization checking accounts from 2018-2020 as an officer and still had access to them online for transfers & full account views almost 2 years after I was removed. Our organization spent 15 hours over 2019-2020 removing me in person at lobby branches, online, and with all forms of documentation requested by US Bank for successor officers of our entity to replace my access to funds, but still the connection persisted. I opened my own account in Dec. 2021 in hopes it would allow an easier time to purge my info. from those old accounts, but our organization's new officer actually had his email registered to my newly created personal account, so information was moving both ways between the 2 entity & my own personal accounts after being severed several times over the last 2+ years. No internal resolution is possible within any of the 5 US Bank departments I contacted & spent over 11 hours communicating with since Dec 2021. You must go externally to complain to the regulators at the Office of the Comptroller of the Currency who regulate US Bank to make any progress. Was assaulted at the ATM on the E side of the lobby building when depositing cash-no helpful response from teller staff when I told them-they said "We have no security here". Be careful around this ATM. Also promised a new account bonus in December 2021 that never arrived. Hours of follow-up later, no payment as was promised. Work with a local credit union or bank that has a customer service culture-you've been warned!

Too bad, they lost so many great help and particularly lost a tremendous asset and vital part of their team when their one worker covered the ENTIRE branches duties and responsibilities. Often, when I get inside the branch here, I will ALWAYS see him covering his teammates whom were busy doing "something", even if it he was returning from lunch from the looks of it (headphones in ears and lunch bag), he'd set up shop rather quickly and quickly the line of customer rapidly vanishes with smiles and empathy displayed, countless of times. Too bad, I always thought he was the manager but when he left, everybody started leaving. How remarkable is that to caused an effect?!

Please correct your hours of operation, thats the only problem i have. Since my boss refuses to do direct deposit and i cant use the picture deposit, i drove well out of my way to your branch because its listed as the drive through being open untill 6. I got here at 5:25 and it was completely closed with no lanes open.

This bank can’t do anything right. And they lie steal your money. I called 4 banks to speak to a banker they never answer there phone. If you use US BANK CROSS YOUR FINGERS YOU MIGHT NOT HAVE YOUR MONEY FOR LONG!!!!

Zach was so knowledgeable and efficient too! It may look like a big bank, but the staff makes the experience so personal, it feels like a hometown bank!

The absolute worst experience I have ever had with a bank. I very recently moved to Milwaukee from out of state. I have been struggling to get my ID here, because of trying to find all the many necessary documents (before I moved, I had the misfortune to have my wallet stolen). I only had my passport. For this reason, I specifically called the bank to ask them if only my passport would be sufficient to open an account. I would have understood if they told me no, but I was assured that my passport would suffice. So relieved, I went in to the branch and opened my account. While I was there, I deposited $1,000 cash into the new account. I was going to use this account to buy a few pieces of furniture for my new apartment. Fast forward about a week; I receive an email from Lisa in the fraud department. The email honestly looked like a scam to me at first, asking me to email documents with my social security number on it. I ended out getting in touch with Lisa who informed me that in order for my account that was ALREADY OPEN to "be approved", I would need to email her a copy of my driver's license and social security card. I informed her that I'd already contacted the bank before opening the account regarding necessary documentation, and that I'd been informed my passport would be sufficient. She told me that I was misinformed, and she put a hold on my account. So I found that my money ($416 was still in the account) was suddenly being held hostage by the bank, and there was no way for me to get her the documents that she wanted because I didn't have them. I called the bank and asked them to just close my account and give me my money back, and they told me that they could only do that if I physically go in to the branch, and then once there, call Lisa, who would email the banker instructions on how to unfreeze my account and then give me a cashier's check (yeah, I guess they can't just give back the cash I'd deposited). I work full time, and the bank has such limited hours that it took nearly a month to make an appointment to go in to the bank. Once there, they were quick about closing the account, so at least that is one positive. However, there was no apology whatsoever or explanation for why I was lied to when I had initially contacted them regarding necessary documentation. Now I am realizing that practically no place in the entire city of Milwaukee will cash cashier's checks. In order to get the money back that the bank held hostage, I will need to pay an outrageous $16 fee at the Western Union. This was beyond a terrible experience, and I can confidently say that there are unethical criminals working for this bank. They have no qualms about blatantly lying to clients, and holding another person's money hostage to cover their own mistakes. It is clear to me that the lady who opened my account, Terrica, broke company policy by using only my passport (not my problem, as I was informed this would be sufficient), and then to cover her mistake, she made me out as the criminal who has supposedly committing fraud, hence being contacted by the fraud department. Do not go here, do not use this bank. Who knows what other criminal activities they will commit against other clients. If I could give this place negative 1000 stars, I would.

My experience was just great the teller was helpful and knowledgeable about my needs

The Milwaukee Farwell branch is extremely helpful. They go way beyond normal service. Jason Ryan is one of the rare financial advisors who puts the clients needs first and foremost. They have treated me like family and gone the extra mile to solve problems. I highly recommend. Plus a great mobile app.

We wanted to eat at the Kawa Ramen and Sushi restaurant. We decided to park across the street as street parking was full. We noticed the pay parking sign but assumed it was for bank business hours and this was Sat eve. We got a ticket for $55!! Wow! And if we paid online $4 fee more! Very disappointed at the price gouging in this situation and that there is a payment required for parking at a US Bank when it’s not in operation.

Poor customer service, dishonest staff, bad management. This branch is a terrible reflection of the US Bank brand.