U.S. Bank Branch E Appleway Blvd, Valley

This is the worst bank I've ever used. I opened an account 3 months ago with a certified check for $15k . The day I opened it I was able to get $1500 in cash and open the account with $13,500. The very next day the $13k was available in my account and I was able to use it. Last week I received another certified check for $15k from the exact same bank and person as the first one I used to open the account. I asked for $500 of it in cash when I deposited it. The bank manager would not give it to me then went over to her computer and put a 10 day hold on $10,000 of it. The next day the other $5000 was available in my account 2 days later I checked my balance and it was a negative $1500 they decided to put another hold on the entire $15k. I talked to 4 different people with US Bank and was given 4 completly different reasons as to why the check has a hold and was also told 4 different people that could lift the hold. It's been a week since I deposited that check and I still have a negative $1500 balance and can not get anyone to explain the hold or that has the ability to take the hold off. Today I was told that the funds will be available on the 22nd of this month. These people just do whatever they feel like with no explanation or reason. I have almost $14000 in my account that I can not use. Apparently they don't understand what a certified check is. I can't even believe that this is happening and every one Ive dealt with has been rude and dosent care or is even willing to look into it. As soon as my money is made available I'm going to withdrawal all of my money close this account and take my business elsewhere. If you're thinking of using this bank DONT !!!! BIG MISTAKE

Drove 1 hour to this branch as suggested by there fraud dept. Mgr.told me I needed to come back in 2 hours. I have gotten such poor service from this branch before that I changed banks. They have a hard time keeping employees any length of time.

Teller named Terry: flat out rude and not helpful. Could have been a little more caring and compassionate. Even if I'm in the wrong, Terry could've acted more kindly instead of being abruptly sharp, impersonal, and careless. A bad review can go further than a good one. Here you have it. Been a long time customer and this is the first time of this kind of treatment. Very dissatisfied.

I’ve always had a good experience at this location. Virginia has been fantastic to work with any time I’ve needed her assistance, and the tellers are always friendly and efficient.

Horrible banking! You'd be better off banking with someone else!!!

I was talking to the person in charge of business services and was told that they would contack me later that day ,that was week ago neveer heard from them.very unprofessional i took my business to an other bank.

Very crappy bank! Takes days if not weeks to process a posted payment, and after you get negative overdraft “we can’t refund it because it’s not the banks fault” what kind of customer service is this?! If this is your first bank DO NOT sign up, this bank is a literal definition of a scam! Trust me not worth your time!!

I just worked with Ginger Blair, Branch Manager, to resolve a funds transfer issue. She was beyond professional and helpful. This bank is always friendly and exceedingly helpful. Thanks for your assistance today!

This location, refused to notarize cremation documents for my mothers ashes. I went to another location 2 miles away and they were not lazy and did it for me. Long time customer.

Great customer service. I miss going to this bank.