U.S. Bank Branch East 39th St, Independence

Absolutely the worst bank I have ever dealt with. I cashed in some savings bonds for my great grandmother to help pay for her nursing home care (as her power of attorney). I was then sent a 1099 in MY name (though they were hers and put into her bank account for her care). I was then told to fix the problem THEY caused I would need to take her out of the nursing home and bring her in to sign. She has Alzheimer’s and is completely mentally incapacitated. Joshua Lindsey (bank manager) did absolutely nothing to help resolve the issue. Completely unacceptable since this was the banks fault. Do not bank here. Editing to update: once I threatened to file a formal complaint with the bank - the manager was suddenly able to fix my problem. Will still be changing banks.

The ATM machine has been "temporarily" out of service for over a month now and there'sonly one of them. Makes the branch look like a joke company that can't afford to fix equipment.

Waiting in the line in the lobby on Saturday morning only one bank teller working. Five people ahead of me. The wait times at this location is absurd.

Walked in lobby at 4:15 in the afternoon. Only one teller working in with 4 people in line. Long wait.

Jennifer is my favorite teller to go to. This branch in general is phenomenal from customer service to giving me the best information and help. This is by far my favorite branch to go to and why I have stuck with us bank for so long. Thank you so much again!!

If this was the only usbank by my house I would immediately switch banks. They take 10+ minutes to get to you in the drive through even if nobody is in line, this has happened multiple occasions back to back. And everyone seems clueless and rude. They sent a reflection of the entire franchise just a reflection of poor management or bad hiring.

Is it typical for the branch manager Joshua Lindsey to threaten to call the police on an account holder? He’s been called out on previous reviews as well. Not the way to treat your customers.

I've always had a pleasant experience at this location! Today was special however... At approx. 10:20 I went through the drive through with my co-piolet Roscoe (dog) to deposit a check. I've never used the drive through before so wasn't sure on procedure. I was met with a friendly face (please excuse me for not getting your name!). Business as usual. What I did not expect however - upon receiving my receipt in the sliding window box drawer thing there was a dog treat!! I rescued Mr. Roscoe one week ago. He came from a kill shelter down in Texas and was weeks away from being culled. Having a forever home is new to him along with all the perks of my undivided attention. Neither of us expected a treat at our bank. Thank you so very much for the kindness and customer service. Even though Roscoe forgot to chew, I know you made his day as he swallowed it down in excitement! haha I hope this finds you! Tues, Oct 20 Logan

Well looks like US Bank just pushed me right out the door. They just told me, I have to keep $1000 in my account in order to waive my service charge. It use to be a $100. I been with them 4.5 years, I'm not going to be bullied this way. I will be leaving as soon as I start another account at another bank.

I have been using this branch for years and am not sure why I haven't left a review yet. This branch is amazing, they remember who you are and greet you by name each time. The staff really makes you feel at home. I definitely recommend this branch over others in the area. Keep up the good work guys.