U.S. Bank Branch Olentangy River Rd, Columbus

This branch is unbelievably bad. The branch manager here (Christopher Hunt) told us he had to place a three day hold on a large check we deposited (that's pretty typical of any bank) however when the 3 days were up, we found no money in the account. We called to find he had placed a 14 day hold without any notification. We were obviously upset so we called and were told it would be a few hours to fix this and he couldn'tgive us a legitimate reason as to why. After hours passed with nothing, we went into the branch. We met with Christopher in person who was rude, raised his voice at us and also laughed when I told him we had no money for food without the money we were waiting for. He actually snickered at us. When we told him we would be filing a complaint he smiled and said he was the branch manager so we had no one to complain to. Wildly inappropriate behavior. I think its cruel to laugh at a family when they express concern for lack of food due to a hold on their money. I've filed with the BBB as well as the Federal Reserve complaint system. Do NOT use this branch. It's manager is an arrogant, cold human being. Worst experience ever with a bank

This is the slowest US Bank I have ever visited. Everytime it's like there's no urgency for customer's time. Not one other customer here, I only wanted to deposit a USBank check into my checking account. It should clear in full, immediately, but instead only $100 cleared. Now I can't pay my babysitter in full. Thanks a lot US Bank.