U.S. Bank Branch Jamacha Rd, El Cajon

If you are an impatient person like myself. I would not try to use the automated services online and expect great results. But if you’re willing to go in and visit Sara Shamon. She’ll absolutely kill it for you. Sarah and I had a schedule appointment via the online services. On my end it showed that we were supposed have a phone call. On her end that I was supposed to be there talking to her in person. It ended up getting me super flustered. And then we were having trouble connecting through the phone. I got extremely worked up and started heading to the location. On the way Sarah was finally able to get through to me. I told her I was mad because I had email and text confirmation we had a scheduled call. She said that she had on her appointment side I was supposed to be there. But then stopped and said “either way there is some type of miscommunication maybe it’s something with the online service. But regardless I’m not here to argue Who’s right or who’s wrong. All I wanna do is help you and what can I do, to do that?” Rarely have I had anyone handle me, that I accept and can’t throw a blow back. She handle the situation like a professional. I showed up still half flustered. Definitely realized I was making it awkward in the room. But Sara continually helped to ease that pressure more and more at every step. She is good at what she does and she makes things happen. So again if you’re an impatient person like myself. Be patient enough to go see Sara especially relating to business accounts. And she will walk you through step-by-step and make it an easy process. I rarely leave reviews. Only when they’re earned. So you have to be exceptional or horrible. Sara is exceptional. Go see her.

Long Wait. Horrible Service. Unimpressed. It takes US Bank 12 minutes to see if they have quarters in their branch. I called the Rancho San Diego Branch to see if they had quarters they could sell me. The representative, Gloria, who answered the phone said: "Yes, we have plenty." Then Gloria continued by asking if I was a member. I informed her, I wasn't a member. After learning I wasn't a member, Gloria responded, "Let me check if we have extra." and placed me on hold. 5 mins passed, then 10 minutes passed; I'm sure Gloria thought I was going to hang up. But I couldn't, I just had to know why an institution that deals with billions of dollars a year takes so much time to find out if they have quarters. Finally, after 12 minutes, Gloria returned stating they didn't have any quarters. I asked why it took 12 minutes to find out if they had quarters. Her response was “We are busy.” This is the 7th largest Bank in the US and they made me wait 12 minutes on hold for a obvious LIE. I'm fortunate, they AREN’T my bank.

Great place . clean and organized very professional bankers . Always try their best to meet your standards and help you with your needs .. I would personally give a giant THANKS to MARISA for her outstanding work .

I continually here my name along with US bank out loud everywhere I go. What is going on??

Atm is always down and the close earlier now. Just not convenient anymore at all. When I opened an account I made it aware I work 6-7days a week and long hours. They, as I imagine any bank, ensured reliability. But now having it for 4 years that doesn't seem like matc. For costumer service can't really say much cuz closing at 4 means I never am able to go in or just do banking in general.

After finding out my home branch couldn't do wire transfers, I drove down the street to the Jamacha Road location. Now I do all my face-to-face banking there. The staff has always been exceptionally nice and helpful.

Everyone at this bank is always very nice and efficient. They make you feel welcome. It has a very neighbor feel to it.