U.S. Bank Branch S 6th St, Klamath Falls

Can’t get through on the phone to ask a simple question, can’t leave a message to ask for a return phone call. It’s a 30 mile round trip to drive into town, stand in line and then be told I have to make an appointment to talk to someone. Called the 800# for help - they wanted to make an appointment for a return phone call. Next appointment FOR A PHONE CALL is TWO WEEKS. Referred some friends there the other day - they waited in a long line only to be told they had to make an appointment to open a simple checking account and to just do it online. Been with US Bank 30 years. Might be time for a change.

I drove my mother to the bank in order to pick up her temporary ATM card, which had to be issued due to one never being sent to replace an expiring card. I was wearing a mask, as I always do when using a drive-through. The employee seemed annoyed that I was wearing one and asked me to remove it. I pulled it down and repeated myself, speaking sufficiently loud and enunciating my words, something witnessed and confirmed by my mother. I was told again that she couldn't understand me. After repeating myself a third time and not being understood, I asked, civilly, if I could speak to another person. Funnily enough, this she had no problem hearing. The other employee was immediately hostile towards me and demanded that I remove the mask. Once I mentioned the branch manager's name, who had issued the temporary card, she was finally polite and gave over the card quickly. Whether this treatment was discriminatory against mask wearing or due to a faulty intercom or both, it was unacceptable. I worked a drive-through job for two years. If the equipment for drive-through communication needs improvement, this should not be blamed on the customer.

Had to go through drive through. Informed them there was going to be a large purchase made and asked if debit card would work for the purchase they said yes but it did not and required a trip back to the bank to resolve. Inconvienent.

U.S. Bank has really failed their customers during this covid lock down, closing the downtown branch and then limiting access to the only other branch in klamath falls on 6th street to intermittent lobby but primarily drive though. Drive though generally, is about 40 minute wait. Will likely be looking for a more accessible bank.

I lost everything in the California fire trying to rebuild I got assistance with FEMA, so I opened a bank account with US Bank. As you can imagine things were very hard I was homeless at first living in a tent behind a church so they wouldn't separate me from my dog, I barely kept us together. My cousin came to California and got me just a day before the rain started, I about froze every night it was very cold. I was in a frightened state I looked terrified. My cousin took me in and fed me took me to get clothes and other necessities, she gave me a room and a chance in a new town. So she took me to her bank, when I set up the account I was to answer some questions. One of these questions was what will you be doing with this money, I explained my situation and told them explicitly that I would be spending it alk on household items and all the things that I need. They wrote this down and more. I made three large purchases each time I came in the customer service rep asked me what I wanted my money for, she didn't like my answer apparently you should have seen the look on her face completely judgemental. First of all I don't think it's none of their business what I spend my money on, but I already explained it was already in writing in their papers. But US Bank didn't like the way I was spending my money so they told me that my request for money was on review. The customer service rep an Asian girl didn't like how much money I was spending so she got the bank manager. The bank manager the day before was talking to me about bringing in my pug puppies one of my purchases I told her I got a truck the second purchase and a couch the third purchase and that my dream was to be sitting on my own couch watching my own tv that next night, the tv I had yet to get. The manager grilled me like a two year old on what I wasdoing with my money, I've never felt so stupid and insulted at the same time. I just almost lost my life and everuthing I ever worked for lived and held dear, had to move away from all friends and most the family. After being in the bank for almost a half hour the manager says okay I just had to make sure blah blah blah blah blah blah blah on and on then she accepted the request for money. The asian girl looks at me says that she only cares about my situation and wants what's best blah blah blah. I said one thing and the girl looks at me her face all twisted and distorted into a grimace she didn't like what i said so she left the counter went back to her boss and came back took my info down from the computer and informed me that they would not give me my money and gave me some baloney number for a reason why they could not do as I requested. So my purchase was under review. I was very mad and it showed bit i was not rude all I said was are you serious then I said ok and walked out. I decided to go over and get my tv I got a tv a dvd player and a couple movies got to the front tried to use my card and they had shut it off. I go back over to the bank they tell me that they decided to shut my account, I now have to wait they say for two weeks for them to mail me my check. I had to cancel my eye doctors appointment can't get my glasses I had to start KCC this week i went to orientation almost blind. I went into surgery and couldn't afford all the medicine I needed, I can't get my birth certificate therefore can't get my liscence. I have class starting all next week and can't even drive in my new truck, US Bank has ruined everything. I can't even take care of myself because of them im having to rely upon my cousin even more. I barely paid my rent and am going without longer than necessary and a week later and I'm sitting on my couch but have no tv, cant see, hurting from surgery, and wholly kissed offat US Bank. If you want freedom to feel like an adult I would not go to US Bank. I've never had anyone ask as intrusive of questions and not be ashamed of themselves. This is a shameful business and their taking their sweet time to send the check I know how many days it takes to mail something. It's absolutely ridiculous!!!

Just do your job its literally so easy when a computer does 90% of the work for you. Like bankers are the one of the most lazy workers in the 21st century. You're just as lazy as warehouse workers for the postal service when you literally have one job, click.

During business hours didn’t have the training to set up an account, and had multiple staff members working.

My husband had an account with us bank for awhile now and they have caused us nothing but stress my husband brought in a check form his trust fund and they have held the check for 15 days when the funds have been there for the check to be released we go in today the last day and they would of sent the check back. They proceeded to tell my husband after being there for 2 hours dealing with this that the funds will be released in an hour by this time it’s 330 and they close at 4 so once a gain lied to and have to travel back into town tomorrow to be told what the funds will be here the next day. Nothing but a bunch lying and some kind of power trip that they hold your money because they think it’s their business what or where it comes from.

I'm still having trouble with my credit card and it still not authorized. I have a new contactless card need activate. Should I make a appointment to get inside or use atm for activate.

You guys have three checkouts for drive-thru and you're only using one there was four people in line and it took from 3:42 to 4:00 for that one person to get done and then you guys had the audacity to close the bank after those four cars were in line