Trustmark Goodman Rd, Horn Lake

Went into Trustmark bank, closed the account, received a receipt that stated closed. A day or two later account went into a negative, the account was closed! I then called customer service and was told it takes days to close and the people on the dark side don’t know that. I then asked her what was the dark side? She then got a bad nasty attitude. She threw the window tellers under the bus, trustmark is sending 99 cents through then charging 35 on a closed account! How does a closed account reopen? Racking up fees! I’m disgusted with trustmark which I once considered a good bank up until the day I closed the accOunt and they reopened a dead account to hustle us for money! Update a Holy Smith called, I returned, only to discuss the closed account with yet again someone who act is if they couldn’t grasp the concept of , I closed the account. She stated I made a deposit, I did not. I paid a fee that I was told I owed before the account could be closed. I paid it. Account closed. I asked . Is the account closed? Yes Ma’am it is. Thieves! I’ve never been so unsettled with a bank in all my banking years! Trustmark is on my list of low down, dirty , hateful, practices which I have 0 tolerance for. Trustmark in Hornlake Ms.

I opened an account here almost 2 years ago.. it took all of 15 minutes.. the manager was great!! All the ladies that work at this branch are very helpful!! I especially love Miss Carolyn who works the drive through!!

I opened my account here about 14 years ago. I moved to southaven and still drive to this location. The manager, Shavonda Garrett is awesome. She is always friendly and helpful. I love that when I walk in she will remember my name and greets me more like a friend then just a customer. I would definitely recommend this branch for opening checking account/savings accounts. Ask for Mrs Garret.

They have bad customer service they over drafted my account 2500 and I had the money in there I hate this bank

Smh do not try to get account here waste of time

they froze my account for no effing reason and now my card declines everywhere despite me having plenty of money. my online banking is frozen too. can't even get groceries without my card declining. thanks for making me starve "trust"mark!

I have nothing but good things to say about trustmark bank.especially hornlake.mrs shavonda is so nice her and her employees never gave me no problem. i have bank with trustmark over 20years, attitude is everything on both parts.

Never in my life have I ever came across a more rude person than the little girl behind the counter on a Saturday at the Horn lake location. When asked to make a deposit she asked me the name of the company 5 times and said she couldn't find it. even though I have been making deposits for 2 years on this account. I asked If she was new. then she started going off on me how she worked there for 5 years. then hands me a form I never filled out before EVER . I SAID WHATS THIS. she said fill it out. I said sorry I don't know how. then goes off again like I am to do her job what a joke this place is. no wo nder it looks like a dump inside, trash on the floor, mold smelling. entitled racist losers is what they are. Of course her entire demeanor changed when a black lady behind me came up.

Very good bank with great employees.