Trustco Bank Mohawk Ave, Scotia

The staff there have always been helpful and pleasant to deal with. It helps that they are usually ready with my information because I normally am not prepared and I don't want to inconvenience the other customers. A nice feeling to bank with people that understand and are familiar with your situation.

I like this trustco bank here in Scotia, because it is within walking distance from my Apartment.

The ladies at this branch are always a super pleasure to deal with. They make banking at their branch swift and troublesome free. Thank you girls

This Bank customer service is very poor

Nice friendly, professional people, who greet you by your first name - when you come into the bank. Beautiful conversion of an old house- into a bank vs. destroying the house and building a commercial type of building. Our twins get a $5. Certificate to put into their savings account each year on their birthdays! Trustco is a nice, sound business that doesn't sell out to another bigger bank- like almost every other bank in the area has.

Things are a lot better here now. Much more customer focused. I felt it only right to create a new review that reflected that.

If I could give a zero, I would. Incompetent doesn't begin to describe this place.