Truist Auburn Ave, Columbus

I guess for normal day to day banking they are okay, beware I tell you, if you have a problem like identity theft it will be a totally different bank. You WILL spend HOURS on hold each time you call them. If you go to the local branch on Auburn Ave you have a higher than average of clerk reporting it wrong and almost aggravated with your being there.

This is the first time I had to get a card replacement so I didn't really know what to do and the person I was talking to there was a language barrier between us since she had a very thick accent that was hard to understand. Both sides got frustrated and starting to get a little snippy when I couldn't understand right away. For new commers they should be understanding and not rude right away when someone can not understand them to even know what to do.

Really convenient for me to go to. Friendly staff with personality. Took care of what I needed.

It wouldn't hurt for them to be a little friendlier.

The staff was very respectful and pleasant for the short time it took them to help me with my banking needs.

Had to make an appointment to talk to a banker. She was training someone all the while I was there. It was like I wasn't there. I didn't have all the papers I needed so tried to set up a follow-up. She wouldn't allow me to make one! I was told I needed to make sure I got all the paperwork and since she didn't know how long it would take She wouldn't make it. Unbelievable, the paperwork was on my desk but I couldn't get the appointment

Need to have more people to handle the other business of a client other then bank tellers.... not a typical 10 min wait.

Tremendous help in straightening out a recent OnLine Cash account

I went to Truist on Auburn Avenue for a car loan. In the end, we ended up going with a home equity line of credit. We were told we could close on it when we got back from vacation on Monday, July 18. Nope, had to wait until Tuesday at 10:30am. Then, the loan officer at the bank called before 10:30am and told us there was a new update on how closing costs that were paid by the bank were processed. Now, she was unsure of how long it would be. They had to wait to hear back from the underwriter. I called again Wednesday morning to check on the progress, and they still had not heard back from the underwriter. Now, we are in some kind of limbo waiting for their communication from the underwriter to finalize. I should have went with Rocket Mortgage who did our mortgage for the home equity line of credit. I think they would have been better than Truist.