Truist S Washington St, Alexandria

Very unfriendly, almost angry, woman and man working the counter. Seems like they hate their job. Very slow. I will go elsewhere from now on

Fix the damn ATM, other day took my card and wouldn’t switch options for 15 mins. Called the useless automataed help desk and eventually the computer logged out and released my card. It also took about 3 20 dollar bills that didn’t register correctly and didn’t correlate with my account. How hard is it to maintain a damn a machine

Over-the-top friendly staff! By far my favorite branch!

This is about Suntrust in general they are the worst. They wait a whole week later to post your transactions ( which only take 2-3 day with all banks to post transactions) so it’s hard to even know how much you actually have in your account , then when your account overdrafts (due to unposted transactions) they have a $36 overdraft fee and it definitely will be charged . The first time it happened I was thinking it was just a mistake. I went to my normal branch location and they gave me my money back and everything was fine. As time progresses, they still are doing the same exact thing a mistake does not keep happening and I do not have time to keep running to suntrust when this happens. I have 2 jobs which I am a cashier at both , everytime some one comes there with a suntrust card (which is rarely) I ask them how do they feel about the banking, come to find out I am not the only person with this problem.

I love SunTrust bank they have super customer service all tellers are amazing fast service and always on the top of their stuff