Truist Pipeline Plz, Ashburn

If i could give 0 star I would. Truist is the worse bank I have to deal with for my car loan, and this location was one of the worse locations. The manager, MiMi, was the one who volunteered to help and she was as useless as anything. She didnt know what she was doing, kept giving me different information about my account, and then basically didnt solve my issue when I left from the bank. I hope i can soon get out of having to deal with Truist all together.

I receive great service from this Sun Trust branch. All of its employees make me feel welcomed. In addition, one of the personal banker Sasi is exceptional. She goes above and beyond to assist.

Been with them my whole life. They take care of me but still try to sell.my.on EVERY product they have. I go in there to get a new debit card.....and for 30 minutes they try to sell me stuff. Please, stick to the basic stuff. Stop trying to put me into debt.

Tellers are very slow. Went to get direct deposit information and online banking info...lady in office was not giving correct information and was shocked that you have to pay for checks

Took them 8 minutes to cash two checks even though I was first in line at the drive-thru.

Lakshmi Chavvakula of Suntrust was very helpful to me when I was opening a business account for my new business. I never had a bank account before, and she made the entire process less stressful. She was even willing to go past bank hours to help me. The customer support at Suntrust is incredible, and I owe a lot to her for all she has done for me.

Check cleared my account and showed in my available balance. No holds, the check was cleared and posted. However when I went in to do a wire transfer, it was denied. Their reason was that the funds were not yet collected. If funds are not available, do not list them in "Available balance". Ridiculous!

Such a family friendly and service minded bank. Lakshmi is an angel and really cares about your needs.

This bank is a good at all