Truist Quarry Lake Dr, Baltimore

They do not like people of color please if you read this report this location .On or about February 28th I walked into the Truist Pikesville branch after getting some ice coffee from Starbucks across the street . I entered the bank and ask if I could speak with someone regarding starting a new relationship with truist via checking and savings account . I was told to walk over to a bank specialist office and no one was in the office . I waiting for 2 min then a lady walked over and asked “have I been helped already what am I here for “ . I explained to her I wanted to start a new relationship and I had some inquires about the incentives to do so which is the 500$ march promotion you guys have going on . The bank specialist looked at me like I had ten heads and then told me she was not informed about this promotion . I had my laptop with me so as she “looked “ for more information I pulled up all the information on my laptop via the truist website . The bank specialist also asked her branch manager for help , that also did not know about the promotion . Marci Guarman approached her staff specialist office that I was sitting in and told me she was not informed of the promotion and then asked me “ are you just here to get money or you want to start a relationship with truist .” My response was “ I was incentivize to start a relationship because of the promotion that truist has to offer via two deposits that total 1000 in 90 days , then truist will deposit 500$ “ . I was very disappointed in her ignorance and I think she should no longer hold her position for the fact and matter she was rude and had no knowledge of truist promotions and or incentives to build new relationships .

I 'VE DONE MUCH BUSINESS WITH DIFFERENT BANKS OVER THE YEARS!! BUT 2 YEARS AGO I WAS WALKING BY THIS BRANCH AND SAW A $150 BONUS OFFER FOR NEW CUSTOMERS. NOT ONLY DIDN'T GET IT, I GOT CHARGED ALMOST $1000 IN ACCOUNT FEES FOR INACTIVITY. ALREADY 2 YEARS IN DISPUTE WITH THEM. STAY AWAY

the banker there was lovely and had green eyes. she was very helpful.

If you are black please stay away from this location, they are as racist as they can be. I had a appointment at 2:30 today, I came in at 2:20, lady with black curly hair who refused to tell me her name told me to wait, 5 minutes ago someone else came and she took them, I went there and asked, what is happening I had appointment at 2:30 why is him taken care of and I am not, she said, he has appointment at 2:45.... Now you can figure it out, the difference between me the banker and the gentleman that came in is that I am black and they were wait...Racism is my conclusion.

The people working in bank need more experience all of them and the manager need to fire he don't know nothing