Truist E Broad St, Athens

This company does not even deserve 1 star. Suntrust has just went even further down since the merger. All customers need to be aware of the new $5.00 monthly fee (Enhanced Check Image Fee). Just another way to make a profit!!!!!

My day was going well until one of the lady bankers decided to take my license plate number down and report it to the towing company. I am unfortunately injured with a fractured foot, and it took me a while to walk back to my car. I confronted the banker about the situation and she had an attitude as if I was taking up all of the parking spots that Suntrust owned!!!!!!!! This just shows the type of customer service they have to offer. You would think that the employees at this office would have a higher responsibility towards customer satisfaction. Seems like they DON'T CARE enough about their job OR EVEN THEIR CUSTOMERS if they are more worried about penalizing people for parking. Let your money be safe in another bankers' hands rather than these people!!!!!

I used to come in all the time to make cash deposits and there used to be the rudest teller who always made me feel bad about not using the ATM. The past few times I have dealt with either Sheila or Billie Jo and they are phenomenal. Much much more accommodating than the teller I used to deal with.

These guys have been incredibly helpful and efficient and have even waived many bank fees that were my own fault. Mark Allen, (and Crystal previously), has been easy to work with and attentive and takes care of business. I have mortgages, bank accounts, savings accounts, and multiple LLC's with Suntrust. - I may not love banks in general, but I stand by them. All the way. Top 3 banks in downtown Athens, Georgia. - best of luck, nelson wells, team clermont

I've banked with Suntrust for years and I've never had a problem.

Waiting in line to withdraw money These tellers just ignore me because for me being Asian. When i was being help by this Mexican lady teller, she treated me like cannot speak English. I should had sue the bank for being racist..

I opened a SunTrust business account online. I made an initial deposit of several thousand dollars at a branch the next day. Somewhere along the line they decided to close my account under their clause that says "we can close an account at any time for any reason or no reason." (That's not a joke, page 27 of their rules and regulations). So they closed the account and told me that they were going to return my funds by check within 15 days. 15 days passed and nothing. I called - they had not sent my money back. They promised they would. 7 days passed and they called me. They had not sent back. It's now been more than a month that they've been holding on to several thousand dollars of my money, promising to send it back but never actually doing it. No reason given, just caprice. Will recommend against them at every opportunity. If it's important to you to deal with banks that are honest and actually let you take your money back, you should choose some other bank. TL;DR - Suntrust took several thousand dollars to fund a new account, closed the account, and still hasn't returned the money more than a month later.

Wants you to wear a mask despite and unwilling to meet American with Disability Act. They didn't even want to hear about it. We need some freedom from these kinds of businesses. Closing my account.

Absolutely terrible. Mark Allen was marginally helpful with what we wanted on a small, but then was utterly unhelpful and unsympathetic when our car was towed away out of their parking garage. Such a bad experience that it threatens to drive us away from Suntrust entirely. Stay away from this branch.

This bank straight up took all my money and blamed it on climate injustice