Truist Vanderbilt Beach Rd, Naples

Excellent customer services, they are all doing their best every time. I'm not sure why would other give 1 star because I had been their customer for easily over 10 years, excellent customer services, friendly and willing to help. I know being a customer service is impossible to make everyone happy but I can assured you, they are giving and doing their best and that's plenty for me. Thank you all :)

This is the worst run banking location I have ever experienced. Employees are incredibly rude, argumentative, and not helpful...and I’m not totally sure they can count as my cash deposits rarely equal the amounts that I calculate. Shut this location down and fire these people.... all of them. Suntrust, as a whole, was incredibly unhelpful when my accounts were hacked a few years ago and employees at this location again... clueless and not helpful.

Helped me set up my banking app and change my pin in only a few minutes. Very quick and friendly service.

Bad customer service, wouldn't deposit signed check

My low rating is not for suntrust in general but for a specific banker Elda who tried to switch my regular checking account to a premium checking account without disclosing the fees and minimum balances. She did not explain or offer me any options when I said I wanted to close my joint account and open one in my name only. I was also suprised she didnt ask for the joint owners information because they were not present with me at the time. She just started typing on her computer to sign me up for a new account and when I asked about minimums she gave me a vague tangential answer about linking a credit card down the road which I never expressed interest in opening. She showed me the receipt of the paper checks she ordered and the sheet with direct deposit info but did not go through the rest of the paperwork. Instead, she handed me the rest of the paperwork already folded and stuffed in the envelope. She asked if I had any other questions, but frankly I was running late and just assumed she opened up the same type of account just in my name this time. When I went home and reviewed all the papers, I realized she signed me up for a premium account with a much higher minimum, monthly maintenance fees, and an annual fee - totally unnecessary for my needs. I had to go back to a different branch and work with an actual professional who told me what Elda had done, that she should have opened a regular checking account as I already had that was more appropriate for my position, and corrected the issue promptly.

Very POOR customer service. Called and spoke to Nina to ask why all the sudden I'm getting maintenance fees on a free checking because I never had them before and she went on to describe that if the account is less than 500 they do that YET, the account has always had less than 500 and the fee was NEVER there before! Since I relocated I wasn't able to deposit monies quick enough but held enough in there to keep the account OPEN. When I went to deposit money today the account said ZERO balance because they charged a fee to completely wipe the account out so they could close it. Pending closed. People relocate. I even called to let them know I was in the process of moving and everything was hunky dory. Now I would like my account not pending, but permanently closed SUNTRUST. Your tellers are rude through the window when we do deposits and over the phone. NINA hung up on me because she couldn't explain the fee when I asked her why all of a sudden it was appearing and not in previous months. DO not bank with them. I rarely leave reviews but this seriously deserves a ZERO!!!

Bradford is always helpful and a pleasure to interact with.