Truist Ringgold Rd, Chattanooga

Very Very rude people. I would suggest you use a different Truist bank location. Worst service I have ever seen. Tried going in there 3 times. Never again. Need to just fire the guy up front and the lady in the office Then it might get a little better. The little lady working the drive though was the only one working. Everyone else was just playing on the computer letting the line inside just keep growing and looking at Everyone in line very rudely.

Amber is VERY rude. She decided to interrupt the teller I was working with in order to get help, Amber decided to make it her business while she had her own customer and Amber decided to assume what I needed, once I explained what I needed the teller I was working with was already handling it. Amber you should take care of your own customer at your desk instead of walking clear across the bank to make my business yours. Thanks Benz for being very helpful and polite.

Terrible. Suntrust was good. But ever since the truist merger Ive been extremely unhappy. Go somewhere else.

Very slow service. I went in to have something notarized and waited 30 minutes. The person that is the notary stated to another employee that she is only one person they'll just have to wait. I ended up sitting there my whole lunch break and had to leave to get back to work.

Business is a joke. No one has answers, they have held funds over a months trying to close my accounts. Noting but difficult times with suntrust.

Very annoying I can’t speak to anyone on the phone. I tried two branches and the company number. I just want to know if they charge their customers for certified checks! It’s impossible to get help. I guess I will have to waste time and gas to drive to a branch to get an answer to my question.

This place is awful. I waited 2 hours to talk to someone!! And you can’t call them or you are going to be on hold for another 2 hours. I don’t know why they merged BBT and suntrust, but that was a horrible move!!

Suntrust staff are always helpful and friendly. They always go out of their way to help their customers at the East Ridge branch where I bank and any others I have visited. They also are very knowledgeable about finances and building credit and always have time to sit down with you when you need them to.

Friendly staff, convenient location & I love that they have 3 drive thrus plus the drive thru atm. Most of the time you dont have to wait in line at all, atm is always working properly & easy to use! Only down sides I have seen is the drive thru lanes are a bit small, you really have to squeeze to fit a car in each of the lanes, which not everyone does. Also it can be hard to exit out on to the main road sometimes because it is in between 2 busy red lights on a busy road.

Friendly and helpful staff. Atm out front can be temperamental at times, but nothing serious that can't be fixed by trying the drive through atm or going inside