Truist Whites Creek Pike, Joelton

Went to the Joelton, TN branch to use ATM. This machine was FILTHY dirty! Obviously not been cleaned in a very long time. Then it has no cash withdrawal available at noon on a business day! Whoever the genius at SunTrust that arranged this merger is should be fired. I’m done with this joke of a bank.

If I could give no stars I would. I didn't want to open an account here to begin with but my husband asked me to give them a chance. I have had nothing but issue after issue with this bank. The first time going in to open an account they were rude. I got so upset I left. My husband again talked me into going back and opening an account. Once we did it has been an awful experience. The ATM most of the time doesn't work. They were bought out by truist and if you call for help good luck with that. Furthermore we got a xmas bonus from my husband employer and they are holding it till the 21st of Dec. Saying how it could be fraudulent how is a Xmas bonus check fraudulent? Now they have jeopardize all of our bills and ruined xmas all together all because the banks wants to hold a 1600 check. We gave called and went in person. Nothing is resolved even though it's a payroll check and our account by no means is new we have had it over a year. This bank stinks so does their service and forget about customer service. Not to mention other people I have spoken to have had similar issues with their holds so if you don't need your money for weeks, months and you want to let a bank draw interest on ypur money by all means please go to Suntrust/ Truist. Absolutely a nightmare.

It would be great if y’all were open on Saturday’s for people who don’t get off in time throughout the week to get to the bank before you close 🙄 Or stay open later

Because I Think it's a Great bank, and the people that work there make it that way!!

To all the ones complaining (?), Do you want some cheese and crackers to go with your "whine"?? I've got a great idea..if you don't like trust, then why don't you open your account somewhere else???

Suntrust bank since the merger with BB&T is terrible to deal with. They upped my checking account fee to $20.00 and I can't get them to close it. I get the balance to 0 and they tell me I need to wait and make sure nothing else posts. Something else posts and they charge me another $36 overdraft fee. It's several hundred dollars so far......

Worst bank to keep your money at

well i wouldnt open a account with them for anything. they will screw you up.