Truist Arthur Godfrey Rd, Miami Beach

Very bad work, mainly by the character Julian Serna who is capable of treating clients with very rudeness and airs of greatness.After more than 15 years with this entity, thank this guy for leaving the Bank to another entity in May. .

Took 30 mins in the drive thru and when I called inside the button apparently wasnt even working, and when i called the phone from the branch they didnt even bother to pick up the phone. Bad customer service by far.

Took forever. Never coming back to this branch ever.

I have been trying to deposit for almost 2 weeks. Since BB&T and Suntrust has become Truist it has been a nightmare. You get l9cked out of your account and have to sit on hold for almost 2 hours to unlock your account. Just what I enjoy doing sitting on hold for 2 hours cause they hire Incompetent people If so today I finally find a branch to try deposit my check cause you can no longer take a picture 9f the check which I only found out cause I sat on hold for another 2 hours. I go to the drive thru and wait another 20 minutes and Fran says she can not deposit my check till Tuesday. This make me furious so cause Fran said I'm not Suntrust. This branch is located on Donald Ross rd in Jupiter. I went inside to get Frans name a.d let her know that she was Suntrsur until they became one I also said Fran don't worry about it cause I will be back on Tuesday to close all 6 of my accounts and she can explain to the branch manager why. Do yourself a favor if they threw you into this mess lime they did to me LETS ALL GET AWAY AND STAY AWAY.

This bank has made more mistakes in 2 years than 25 years in every other bank I've dealt with. The employees are very nice but management must change. Management does not care, makes many mistakes and never support their staff.

Ever since manager maxine left. She was the best manager. Now , this place is no longer friendly and I will never step foot inside again. It is no longer the same .I was forced to give this branch a one star but it really does not deserved a one star it deserves 0 . Yesterday , the front staff at the desk was rude and nasty . She had a nasty attitude and she has not been working there that long to even act the way she did. I use to come to branch for over 10 years but ever since the excellent manager maxine left it has been the pits. This place is the worst branch now.

Horrible customer service !!! Very rude specially the gm