Truist Whitley St, London

I've "worked" with the following for my business banking accts: SherryBlack, NikiBook (Nikita), JoePhillps (Joseph), BrittanyBlanton. There, I've named names when simple stuff like linking external banking acct still isn't done 6mos after my biz accts were opened in Jun2021.

Before the merger of BB&T and Sun Trust, I would have given BB&T (London) an A+; however, my experience today was an epic failure. Trying to get a problem solved was impossible. When finally talked to a manager, rude behavior and unwilling to accept responsibility and make amends for an error. I have been a customer for over 20 years but will be changing my accounts which is difficult and time consuming as I have automatic pay on several accounts. Worst customer service I have ever encountered with a bank or any retail store!

Used their ATM to make a withdraw, even though the ATM there at the bank took my card and my money it said Sorry our Machine is out of order after the fact that it had already took my pin number and my amount. And it still took the money out of my bank account! I was so upset. And could not get my money back in the time that I needed it. I had to get out go in and talk to management, put in a complaint with them, and the only thing management said she could do was wait until 8 p.m that night to count the money left inside the ATM to make sure that it didn't give me the money, I had the receipt in my hand, Plus "Don't they have Video Surveillance"??? I call my bank and dispute against the amount taken, But then I still had to wait 42 hours for my money to be added back to my account! . . . Did I mention I was in an emergency situation??? Yeah, That's one bank I will never be back at.

this bank is very very slow. ive only had an account here for about 3 months now, but I so wish I had went somewhere else. I've been in line right now for 15 mins, and there is one car in front of me. I'm very displeased with them. I'm going to switch banks.

If it would have let me give zero stars I would have!

My girlfriend got BB&T, it’s the WORST. They told her when she got the account that they could NOT charge for an overdraft fee. Well later on she got charged for an overdraft fee. It was 8 cents, and since she didn’t know it has now totaled up to 140 dollars. They will literally do anything they can to take money from you. They are the dirtiest bank I have ever seen. Never go here unless you want to lose money constantly and have the bank employees lie to you, which im pretty sure is illegal (telling her there can’t be an overdraft fee and then charging her with it). I’m outraged and will constantly bash BB&T every chance I get. NEVER GO HERE!!!! I’d give 0 stars if I could.

My family was very dissatisfied with our experience at BB & T. We received very curt & unhelpful customer service while trying to open a new account after moving to town. I am, however, grateful that we experienced this at the onset of our interactions with this branch before we committed the trust of our family finances to this bank.

This bank is a joke!! I had surgery and wasn't able too work for almost three weeks and everyday they've charged me a overdraft fee that shouldn't have been there from the start. Currently -$630 in the hole and will be in the hole for months trying to get this paid off because they can't help or do payments or anything at all. Don't waste your time with this bank unless you just want to go into debt

This the worst bank I have ever used. Unfriendly, unprofessional and impolite. I will be closing my account! I strongly recommend you to use another bank.