Truist Center Sq, Greencastle

I have always had the most pleasant experience at Truist in Greencastle. The staff is bend-over-backwards helpful and always positive, smiling, and uplifting! I love walking in to be greeted immediately. I recognize how diligent and efficient each teller and staff member is, while still making each guest feel known and heard. It’s a delight each visit!

Was a great bank at one time. However, The old branch manager left, and went to F&M trust. The new management doesn't care about customer service. Many local small businesses have left BB&T due to unfair fees. Avoid at all costs.

I’ve been using this bank since it was first national bank. I’ve always been happy, even through all the hand changes. Their online platform is very user friendly too.

Great helpful staff, but be ready to wait. They have 7 windows but never more than 2 available tellers.

I miss the "First National Bank of Greencastle"

The head teller, Amber, is passive aggressive, unhelpful, rude and extremely immature. I went in to make a payment on my vehicle loan; she couldn't look up the loan because her system was down but instead of calling another branch or being at all helpful, she was fake and made sure to tell me her title. All the more reason for me to complain. As the teller supervisor, your customer service skills need some improvement. Regards, Former Branch Manager and Investment Specialist

Horrible bank! Charged me a $36 fee for overdraft check but admit I have overdraft protection but their system didn't pay because it didnt recognize the overdraft protection. Still refused to refund my money even tho admitted their system problem.

Worse bank ever don't know nothing about their own company .terrible customer service worse hours and the management knows nothing.never would use them again.!!!!!

Nice people to deal with great service