Truist Union St, Concord

Their fraud department is a nightmare!! I waited since june 2021 to get my refund for item NEVER RECEIVED! I contacted them 3 times! Sent ALL DOCUMENTS. These people never ever contacted me, I contacted them AGAIN did the paperwork AGAIN! These people had the nerve to tell because of the time passed they can’t help me!! I am LIVID! The time passed is due to SUNTRUST! NOT ME! You FAILED AT EVERY ANGEL! HORRIBLE BANK! Go to Bank OZK they never screw you over like this bank!!!

Horrible customer service!! Slowest drive through at a bank ever!! The woman at the window was so rude and had such an attitude. Such a shame that this branch is so bad now.

I made a withdraw from their ATM today and I needed to have a $20.00 bill broken down into $5.00 bills. I walked inside and was greeted by the tellers and asked if they could help me. I asked if they could break a $20.00 bill for $5.00 bills. The teller asked if I had an account with them and I told him I had a mortgage account, but it was paid off. I was told that they could only break a $20.00 for customers who had an account with them. Are you kidding me, I just got the money out of THEIR ATM, it's not like I just got it off the printing press. What happen to customer service and trying to earn someone's business?? I am a business owner, a home owner and I wouldn't put a nickel of my money into their bank. They must have forgotten that they need customers and that there is another bank on the next corner. I would give them a negative rating if I could

This bank is great. they help you and get you in and out the bank fast. greatest sun trust bank I been to.

Nice people but they always seem to have a crisis or too busy to serve customers in the lobby. At least thats what happens when I come inside. They always politely ask if I would like to open an account, but my patience would never allow that.

Ms. Carlotta thank you very much for excellent assistance today. You mam, are a 5 star employee if there has ever been one!! Appreciated very much.

It's like a 50's branch. Actuality the whole SunTrust needs updates, old ATM machines, no mobile deposit for businesses, etc. Just called and a lady told me that she couldn't understand me because I'm so loud, that's is not the way to address a customer.