Truist Forest Hill Blvd, Greenacres

This bank cares less about your situation, I received 7 fees due to a bad month and this bank cared less. Was told everything is automated and it doesn't matter how long you been with the bank or how much money you been having come in they refused to go above and beyond to help. Will definitely be closing my account and find a bank that treat you as an individual and not base you off an automated system.

We’ve been a Suntrust customer for decades, & only recently (yes even prior to Covid-19/pandemic) we have experienced the Riverbridge branch CLOSED on a Monday!!? Even though the V/M recording, website & front door ALL say Open! UPDATE: Thank you Lisa for calling us back to explain, due to T.S. Eta - you were under a State of Emergency & required to close. Sunday weather was pretty bad & was a judgment call. Thx 🙏🏼 again ~ Lisa. ✌🏼

I had a negative experience here. A banker here came across a bit rude and neglectful. He greeted everyone who came in except me.

The teller told me if I'm cashing a check for over $5,000 I have to let them know in advance, this is not my mom and pop, I'd assume that the bank would have more than $5,000 in cash on hand. I went to another branch and cashed it no questions asked, as I have done in the past way above the $10 K, no one ever saying that there is a limit.

I think those people are racist. The only person that could of helped me was busy doing nothing. Waited 15-20 minutes until I left and no one cared! I think I'm closing my all accounts with them, no customer service skills, not that many locations. CVS used to have Suntrust A machines, not anymore. Thumbs down 👎🏾

Fast, complete and informative. Friendly too!