Truist Castroville Rd, San Antonio

Yeah, this branch is pretty much the worst. Especially since Truist took over. They don't even follow the hours listed on the website.

From Citibank to BB&T, I thought it was cool still having the Bank I bank with near by. Til this month that a Life Insurance I had signed up for went in to withdrawal way earlier then date agreed on. So I ask bank to put a block to stop the Insurance from going into my account, due to me canceling the Insurance for not following through with the agreement. Well I was of course charged an overdraft fee. After asking for the block, the bank BB&T charged me another fee of overdraft. So yes the block worked on the Insurance from getting into my account. But surely didn't keep BB&T from adding more to my overdraft. Jus not happy with the outcome. Any details that were explained, that was never explain of the Bank continuing charging me more overdraft fees.

I come here everyone Monday for work and everyone Monday there is always some issue. They recounted my deposit close to 5 times telling me I counted it wrong when they counted it incorrectly and finally came back and said it was right the first time. Don’t waste your time at this location

Best bank I've ever had they are more interested in us and our needs. Never had any problems with them.

GREAT PLACE RIGHT PN THE MIN-MALL Las Palmas.... H.E.B.,PAY UR BILLS, ETC.... AND Mexican restaurants, onemore thing auto parts.

I've had an auto loan for 3 years, and have never been able to set up online payments. I recently called customer service and was told it would take THIRTY DAYS to set up an online account because I don't have TEXT MESSAGING. What the hell? So because I don't have a text plan on a phone, it's going to take you 30 days to "verify email address" so I can use online bill pay? Definitely will not be getting another loan through BB&T. Don't care if my next auto loan is a higher interest rate, you people suck.

Horrible tellers except Wendy, slow service spent more on wasting time. They should have competent employees handling our money. Most of the staff is in their offices while teller lines are understaffed.

Just got a loan from this place. Very unprofessional. Dealing with Lorenzo. Seems he never gets his messages at work or his direct line. Should have read reviews of how this place handles there business. Don't waste your time here. They will do everything in there power to get you in but once they do. You get terrible service.

I don’t understand how you can be the only one in line and it still takes 30 min just for a deposit.

In banking with them for more than 5 years very happy.