Truist Commerce Park Dr, Altamonte Springs

It is hard for me to watch how BB&T ruins my favorite Suntrust branch. Been to this branch for the past few years. Dalia is a 5 stars Suntrust employee. I've watched the BB&T people start to work in that branch at the beginning of the merge. Culturally, the BB&T staffs are sub-par. Customer service is poor and I do not feel welcome in the branch (except when served by Dalia, who is always doing an excellent job). Yesterday was my last time inside that branch and I will not go there again. I will be trying another branch that has better reviews. This is the last chance for BB&T\Truist before I close my accounts and bank somewhere else.

Worst experience with a bank! Absolutely ridiculous! I am not one to ever write reviews but this banking experience was such a nightmare I had to share in hopes someone else doesn't have to go through what I did. The bank manager, "Amy" is HORRIBLE! I had various phone appointments scheduled with her but when I called she was on "vacation" this happened not once, but three times! I was finally able to talk to her and when I explained that I wanted to close my account she was extremely rude. I explained I wanted to close my account because I had moved and didn't have one near me. She speeded through giving me an address where I need to send a letter gave me no details and hung up! Other incidents such awful hours, mysterious charges such as a charge for trying to deposit a check from someone else that didn't go through has cemented my decision to NEVER EVER bank at any suntrust again!

Closes at 4:00 everyday. Also, I had $20 just "disappear" while doing a drive thru deposit. The guy said he found it "lodged in the can" and I know it wasn't inside the can because I looked throughly inside it when he short changed my deposit. . Sketchy branch. After I accused him of it, he suddenly "found it."

Total lack of leadership from top to bottom. NEVER enough tellers. Be prepared to wait at least 20 min if you come inside. Consistently a bad experience.

The customer service agent, I think his name is David is a kind, patient person.he answered all my questions and opened my accounts for me

This little girl really told me I can count and put my money in the envelope myself....bihhh your job IS literally to count money and put it in the envelope. Won't be going back! I miss SunTrust cuz this merger is trash and all the extra stuff you gotta do to withdraw money...yall got 2 more times before I switch, but imma just try a different location first.

I hate this bank they make me pay fees for everything, I had to go to the bank couple of times before my card wasn't working! They had to verify my identity and they couldn't do it through the phone so I had to go to the bank again in two occasions and I just opened the account less than a year ago and a lotof bad thing have happened! Now I'm trying to close it!! Hope they don't make me pay more!

I asked for my account number didn't end up getting it was told to go online they told me they're not allowed to tell me over the phone or online they told me to go back to the branch the branch is already close but it's on my God there I did the run around for nothing.

The customer service at this location is the worst ever! Almost considering closing all my accounts with SunTrust due to the horrible experience!

Worst Bank Ever!!! Expect Racial Prejudice if you visit here.