Truist Indian Trail Rd, Indian Trail

They are really incompetent, they don't help and is like they are all lazy and not working, not helpful at all. You are a customer so, they just make excuses and not doing nothing, super lazy and a weak bank. Don't go customer service is a mess and if you don't what to get mad don't go here.

Wow what an experience at the bank. I have left Wells Fargo, 5/3 and many others. The ladies at this branch are very kind and go above and beyond to make sure I'm taken care of. One particular thing that comes to mind is I was signed up on the wrong account and kept getting fees every month. Karla sat down with me and went over everything. She suggested a new business account and since then no more monthly charges. When you bank at this location they make you feel like family.

We have been banking at this bank for years. I have been holding off on writing a review but I need to now. I have been helping my teenagers build credit. With the advice of the bank manger who is there now. We got my son a credit card plus a loan. He was very responsible paying on time, not using his credit to the max. He put his loan in the bank let it make the payments. Well he needed a transmission for his truck. Now dad had loaned him money and he has always paid me back. However, he has great credit with dad. That doesn't help him build his credit. Well, with the advice of the bank manager. We applied for a loan with suntrust. He was declined not enough history. He applied with lendingclub online got the money. Well a year later. The bank manager again suggested to try suntrust to get a lower interest rate. Declined again to many hard hits, mind you the only ones are suntrust and lending club. Now he had over a year of credit, paying on time, never late. I confronted the bank manager. D. My wife and I also a couple years back refinance our mortgage with them. This was the worse experience in my entire life. The bank manager D..... helped us along the way. She had to get involved becuase of the disorganize mess they run there. People would loose our stuff all the time. I also mentioned that to the bank manager D..... how my family hadn't been done right and what disorganized mess they had. She got defensive, saying it wasn't suntrust it was the people???? Hmm these people work for suntrust right. So to me it is suntrust. Well, we are fine without suntrust. The bank manager won't even speak to us any more. I really don't care. I will be moving all my banking to another location or even leave Suntrust. The ladies at the counter are always sweet, kind. However the bank manager true colors came out when you share your poor customer service experience. She even said she had never seen anything like it. When we was going through it. So my advice don't bank here, don't trust her for any advice. Find another branch or even bank.

Not eating the service. Pulled up to make a payment at 9ish no answer, no tellers, I guess it's closed and moving? It would be nice if they could update the maps so it's not showing as open.

Wow....Im not surprised this location has an 2.9!!!!! I'm most say in ALL my bank yrs(which are many) I hve never ran into the most UGLY, RUDE, and super unfriendly branch!!! I felt so uncomfortable in the branch and you should not feel that way in an institution that you trust your money with!!! BANKERS BEWARE!!!! KARLA DEVAS AND MS. DEIRDRE PALACIO ARE RUDE, NASTY, UGLY AND HAVE SINGLE HANDLEY MAKE ME FEEL UNCOMFORTABLE!

I have never sat down with ANYONE from ANY bank to talk about my finances and how to improve them. I was recommended by a family member to see Ms. Karla. Honestly, I have never received that kind of service or time from a banker. I appreciated her being transparent and explaining all the possibilities with me. After all this, I decided to get an account with Suntrust. I feel better knowing I have access to good service.

I opened my accounts online and "obviously" I did something wrong. So I called the Branch and spoke with the Manager "D" and she was VERY personable, professional and helpful. I went thru the drive thru (we are in the middle of a Pandemic so not inside visits for me) and they got it handled! Very Satisfied and Thankful.

The ladies at SunTrust Indiantrail are great. They always go above and beyond to help. Thanks Kristy hannah trina dedra and stephanie for doing a great job. Ill continue to bank there as long as I have the great service they provide.

Its shocking just how bad this bank is. If anyone vaule there money. Avoid this bank. They lie right to your face. The Indian trail NC location could be on of the worse. If a bank lies to you once they will always lie to you. Its the worse banking experience of my life. They are rude, they dont answer question, then om top of that they will lie right to your face..

Terrible, the atm machine is always broken, they only have one and it's outdated. How can I deposit my checks? there is just no convenience here. The staff inside are nice, but it doesn't help me at all with my schedule, not recommended.