Truist Conlan Cir, Charlotte

This branch is very poorly managed, and has been for a while now.. I tried to come in yesterday to make a simple transaction.. There were two ladies in an office laughing and carrying on for over 10 minutes since I walked inside the bank.. There was one little Indian woman who was literally doing all of the work.. She literally had to plead for help from the other two women who didn't seem to care one bit about doing their jobs.. The Indian lady was doing both the drive-thru and handling customers inside.. The two ladies finally came out from the office and went behind the counter.. Still laughing and carrying on.. I am almost certain that one lady was the manager or assistant manager.. The other one was just a teller.. Another 5 minutes goes by and they still have done nothing.. Then the teller goes, "I can't get logged in on this computer".. Some other teller (referred to as "he") had gone to lunch and left her locked out of her computer.. How convenient for people who clearly didn't care and weren't actually trying to work anyway.. They said it would be 45 minutes before he came back from his lunch break.. I had enough and walked out... INCREDIBLY POOR MANAGEMENT to even allow that to happen.. People should be fired.. And the Indian lady deserves a raise..

Not sure why this branch even exists when they literally don’t do anything. Everything is drive-thru, and they can’t perform things like a wire transfer. When we asked where to go, the bank teller said “I don’t know, I’m not from around here.” Worst customer service.

Sometimes it is better to pay a monthly fee than to be charged multiple overdraft fees for one bad transaction. Lesson learned. PNC is a much better choice. More locations, better customer service and retention, and better banking.

BBt and has my house loan. They are super easy to work with and this is the bank that I use.

They have always treated me very well and took care of all my concerns.

BB&T had a branch office on Ardrey Kell near Johnston (521)...this is what this branch looks like to the residents who live in beautiful communities surrounding this awful sight...I would like to know who owns this property and why it's not maintained...if it's BB&T, do something about this if not please post the owner of this property.

Been here several times. Service is extremely slow. Every branch member in this branch takes there sweet time. Come for deposits and withdrawals at least once a week and it takes 15 minutes. When there's just me in the line! Horrible branch.

Wouldn't cash my paycheck when I'm the one who worked for the money. They suggested I go to Wells Fargo. So Wells Fargo can have my business

Terribly slow service every time I visit this location. Avoid it if possible.

The staff is very friendly and helpful.