Truist Corporate Blvd, Lancaster

The numbers don't lie folks. This bank has bad reviews for a reason. I had an issue that went unresolved. Staff is not clear on their OWN polices. Will be closing my account there and go elsewhere. Also, as another reviewer mentioned, they don't stay open until their scheduled hours. Showed up 10 mins before closing on a Saturday and there was NOBODY in the building.

I've dealt with BB&T, and in particular this branch, long enough. I've had two good people over the years and the rest have been either mediocre or less. As a whole, this branch does not know or practice the meaning of customer service. I closed two accounts today and have two more that I will close in the days ahead. I always felt that banking was a service industry ... it's obvious that this branch does not see themselves in this way.

Almost every time I come to this bank I become more disappointed with BB&T. Most of the staff are pleasant to deal with, however, there is one employee in particular that is incredibly rude and unpleasant to deal with. The changes that this bank has made over the past year or so I've become quite ridiculous. It is time to find a new bank.

They don’t even understand customer’s query and didn’t helped me out, very bad experience

Why are you so slow? Took over 10 minutes to cash a check. Plus I had to send my drivers license in after waiting 5 minutes for a teller. :(

This has to be one of the absolute worst banks ever!!! They are ridiculously slow & the manager is extremely rude. She has no people skills whatsoever. It's really sad that people think they can speak to & treat people the way she treats clients & employees. I have been there numerous times, unfortunately & have witnessed her disrespecting clients & her own employees in front of each other & clients in the bank. And than I was an unfortunate recipient of her disrespectful attitude.

Went there at the Corporate Blvd branch before 12 noon on Saturday 17, 2021 and they were closed. Nothing was open not even the drive through. What kind of business is this to say that they are open till 12 noon and they are closed. Will never come back. Actually I am thinking about going to another bank to do my banking.

'Vice President' has got to be the worst person I have ever dealt with. Short and unhelpful answers when you ask about your account. Geez, would it be too much to ask of you to become more professional when you address a client? I have a feeling that when it comes to older clients they are a completely different person.

Worst service ever. They had me waiting 10 minutes for a simple deposit and I was the first person in the drive up. I will avoid this location at all cost in the future, suggest you do the same.

I see Kris for all of my banking needs ! Not only is she extremely helpful, she is very knowledgeable in all things money-related.