Truist N Croatan Hwy, Kill Devil Hills

I'm giving one star because they closed the Kitty Hawk branch (which was much more convenient to my office at the bridge) and this is now the ONLY location in Dare county! This means that wait times are much longer as customers have no other option but also now we have to drive further than we used to (like gas isn't expensive enough!) I'll certainly be banking elsewhere in the very near future and hope many others do the same, "Truist" has made banking so inconvenient here.

Consistently make errors, deposit checks into incorrect accounts, and put THEIR checks in for overnight hold. Have to ask specifically for checks to be cashed and then deposited. When they forget to it's just to bad, because their system will not let them adjust errors made by tellers after 15 minutes. It's very frustrating.

This branch is incredibly rude and hard to work with, which would be annoying, but forgivable, if they actually did the job they’re paid to do, but they can’t seem to manage even that. When opening a new account with them to place deposits, they neglected to give us any warning that we needed a deposit key to use the night drop box. I learned we needed one of these when they told me they wouldn’t be accepting any more deposits from the night box, and tried to tell me they had told us this. After a long game of phone tag with their management, in which bank employees supposedly at work couldn’t be reached for clarification for hours, we found that 1) they couldn’t refuse our deposits, 2) they were supposed to give us a deposit key the first day, and 3) a deposit key wasn’t necessary at all unless the deposit was too big to fit through the slop. Since then, they’ve done nothing but give us new kinds of attitude every single time we go to drop deposits and make change for our safe. If you have other options, I’d suggest you use them.

I’m raising my initial review from 1 star to 5 only because Meredith now works here. My wife and I both had bad experiences here but hopefully that’s in the past.

Dana is awesome. She was extremely busy for my appointment but managed to find time after another employee made my experience there extremely annoying. I give Dana 5 stars. She was one of the most composed and friendly people there at this chaotic bank. the 2 stars is for the other employee who apparently wants to make my life difficult every time I'm there. Lame

I've been banking with BB&T for over 30 years and have visited many branches in Virginia and North Carolina and this branch is by far the best branch I have ever done business with. Staff here are very professional, incredibly knowledgeable but more importantly, they are personable and friendly and always have smiles on their faces. Keep up the good work BB&T KDH.

If I could give them a zero, I would. Called for an appointment. Was told very busy, couple people did not show up for work. Left number with banker and was told would get a call back. No call back. Called again a week later. Made appointment for 3:00 pm that day. Showed up, banged on locked door for 10 minutes. Tried calling, just voice mail. Wanted to open a new business account. Y’all just lost a $400,000.00 deposit.