Truist Vandora Springs Rd, Garner

My experience with Truist has been terrible so far. Since the banks started the merging process I have waited hours on the phone to speak with a representative. About one hour to get to a person, then they transfer me to another department and after minutes of waiting the call drops. They have not solved my problem. My zelle account was blocked so I called several times until I connected to a person, it was a lo g waiting, they unlocked it and after one time of using it, it locked again. Now that the banks fully merged, my zelle account disappeared and the people over the phone hasn’t been able to fix the issue, same problem… long wait on the phone just to be transferred to another person, then the call drops, aggghhhhhh!!! They are useless!!

Today (8/25/21)I went by the BB&T Branch in Garner, NC and went through the drive-thru. There was no cars in 3 open lanes. I went to the closest lane and waited some time before even being recognized. Once acknowledged I waited another 3-5 minutes before being served. Because of the amount I was requesting to withdrawal I had to go through a different process before retrieving my funds. No problem. Information was asked of me and I gave it. I took roughly 10 minutes before retrieving my money. I was asked if I had an account with BB&T, which I found strange, because I gave her a BB&T credit card and my ID. I also gave her the information to my business accounts and the amounts I needed. So why she asked me if I had an account with the bank, I still find strange. Once I retrieved my funds she told me I should come into the bank next time to get my funds. Mind you at a time the branch itself only had drive thru open, then opened the lobby, closed it, and made people go through the drive thru again. So I explained to her that it was very inconsistent with what the preferred method was, the teller then instructed me that it had been open for a year, and I should come into the bank next time. Okay! In a day in time where Covid 19 is still a thing, I didn’t feel comfortable with going into the branch, regardless of the amount I was getting. I then told her I’ve never had to go through anything like this when dealing with the bank and if this is going to be how I am going to be treated that I should take my business elsewhere. The teller then tells me, THEN MAYBE I SHOULD! I drove off in disgust, disrespected, and not treated as a loyal business customer of BB&T. I’ve never felt this lack of customer service ever in my life, especially at a place where I keep my money and do business with. I was wrongfully treated and will not accept this level of disrespect.

This was my bank for 10 years. I thought they were changing too much in fees for simple services. I really enjoyed the customer service people. They were always very helpful. The location is very convenient for parking. Easy to notice from the street and is well lit for evening hours. We also had our home loan here and got great customer service on our mortgage too.

The slowest branch of BB&T I’ve ever been to. Banked here for many years. I’ve been stuck in the drive-thru for 45+ minutes.

Unprofessional and rude the staff has no customer service skills. They make bb&t look terrible !!!

Called to ask simple questions Representative can’t or doesn’t know what to answer as I am trying to open a Business Account. I can see why their rating is so slow management needs to change.

Always understaffed and extremely slow. Never have more than two people working the customer counter now.They Do not take care of their customers very well. Communication during covid closure was terrible. One day they would let you in and the next they wouldn’t. Left me standing outside for 20 minutes before telling me the lobby was closed. I understand worker shortages do to covid but this place has been this way long before covid.

Clayton and Raleigj branch great customer service, this branch, very rude and condescending!!!

So I more or less went in here as a somewhat secret shopper, more or less. I had been given a check from a loan agency, the agency uses BB&t. BB&t is on the check. I went into the branch in my work clothes, so plain shirt, black pants. I work outside most of the time and it was lunch time so by then a was a little dirty . I waited almost 30 minutes in line because only one person was working and there was only one person in front of me. When I finally got to the counter the woman took one look at me and in the most disgusting way possible asked me if I work or have a job lol! She refused to cash my check, I had to open an account and even the dude that help me do that was talking down to me. I couldn't believe how embarrassing it was for no reason , I left here feeling really weird and uncomfortable. I will NEVER use this branch and would NEVER recommend it either. I am spending the money and most likely will be closing the account because this branch ruined every other branch as well without me even attempting to go elsewhere.

I love bb&t but the delay in the on banking is ridiculous. Having to wait 3 to 4 days just because the check is deposited online is not acceptable.