Truist Jefferson Davis Hwy, Richmond

5 stars for Diamond at this Truist branch! I had a deposit issue and was extremely upset about it. Truist customer service was no help whatsoever and literally told me to call the branch. Diamond was so calm and went out of her way to make sure I understood how it happened and what to expect going forward. She double checked what she told me against the bank policy, reading it aloud to me, to ensure she had given me the correct information. She even called me back to give me an additional option if my deposit wasn’t available the next day. While I may still have concerns regarding Truist as a bank I know that I can now count on Diamond if I have concerns that need to be addressed. Branch manager…Give this woman a raise!

So far my experience with them is little, but I have talked with them a couple of times, and they have been very helpful and kind. I hope that this will be my bank for good.

I was parked in your lot after hours and my car got broken into my purse was stolen!

Literally worst bank! All customer service is outsourced… huge language barriers and 0 empathy and no less than a 15 min wait anytime you call. No options for call backs or anything. Way behind the mark for customer service. I used them for a secondary account! Big mistake! I’d feel safer banking with cash app!

Slow service. Two lanes open with one teller. WHY???