Truist Sunnyside Ave, Murrells Inlet

It’s really really bad service in my life ever. I had some problems concerning with credit card in BB& T or Truist. It’s really really bad. Most of employees are unprofessional & unskill. Whatever they did wrong & their fault, they never take their responsibilities. If we do something wrong , they will tell me , No that’s your fault blah blah …..😏😏😏😏 And also they’re not respected on their customers. I felt like so , I think, I’m asian 😏. Even they did wrong , I have to wait for long time . They mean I have to wait until their job was done . What ? 😣😣 Most of employees are no active & they do slowly. Totally different with Wells Fargo’s employees. I had credit card problems today . That’s not my fault. Let me explain about ! On March 25 , I paid credit bill $312.10 in the Murrells inlet Branch. At that days , they look like busy , but it shouldn’t be like that . They can’t do systematically. As I see , one lady , she run away all the time into the counter. She didn’t what she need to do well. At that day also , she handled my case & before she finished, she transfer to other person. On March 30 , my payment was reversed my payment. It’s mean , I didn’t pay that money .When I checked my account today, it was over my credit limit . Actually I did the payment & I never ever used over my credit limit. When I saw that , I’m so exhausted 🥱. I feel nervous 😬. So , I called credit center , I told my situation with someone form there . She told me to go to branch & make sure to bring receipt what you make payments. I did & went there. When I arrive, I show my receipt & explain about to teller . She told me , on the same day , they do posted my payment & reversed it , and then they said reposted again 😣😣😣 what? In my account only reversed transaction show me. Not show reposted. How employees work it? You see? Let me ask , on that day , all of the accounting transactions & cash are equal? I had experienced in accountant for five years . I do know well, especially in bank , every single person have to careful , even the penny , we can’t miss . I would like to know, on that day , how they close account & cash transactions?😬😬😬It’s not only first time. It’s happened to me two or third times already. Today I spent my times a lot in there . I’m angry & not satisfied. I am late to my another job also . I’m scared to go there, every time I have to wait at least 1 hour to complete all. If I say truth, they are not professional. Not take responsibility. I remembered & knew well all of the employees in there bcoz at least 2 times a month I always go to there to make payments.

The manager of this location, Joyce Sherman, could not be more unprofessional. Refusing to let a woman owned business open an account in your location without explanation is tough to comprehend. When a reason was requested her rude behavior was all we needed to know about her...Wells Fargo welcomed our deposit and business with open arms. Enjoy your hostile takeover by Truist bank, this is no longer the BB&T we knew.