True North FCU Postal Way, Juneau

Former Employee. This place was one of the worst jobs i ever had. You need to understand that the tellers get no professional training at all. And if you mess up, due to no training, they just blame you. The people who work on the upper floors NEVER communicate with the tellers downstairs unless something is wrong. Its like they look down on you. The only thing that i liked was my boss. He has moved on to a different area in the bank, and he is a great guy.

Its almost as if this credit union doesn't want your business.. The staff lacks knowledge for even the basic lending/banking needs. I had to call multiple times to speak with a manager explaining my situation and what their staff was saying. turned out the staff was lacking knowledge and was giving me incorrect information. After I received correct information from the branch manager the info apparently never got to the people who were processing my request because when I went back to finish what I needed, the tellers looked at me like a deer in headlights. I asked for the manager in the building and he/she was nowhere to be found.. This has been the worst experience I've ever had with a bank. I know Juneau and the southeast in general are limited in choices but I would highly recommend finding another institution to handle your financial/lending needs.

This is my 3 bad experience with them, The first was a car loan, I applied for a car loan, called back in the morning to check status, it was still processing. So I decided to apply with Alaska USA also, I got a call back from Alaska USA 4 or 5 hours later, and was approved. I called True north to check the status to compare, it was still processing, an hour or 2 later they called me and said I was approved, but they would only cover 80% of the car value, Alaska USA covered 85%, and the interest rate was a little less too, So I went with Alaska USA. The second time, I applied for a credit card on the website for $4500, it said I was approved, I called back the next day and they said I wasn't approved, I got upset and hung up, then then called me back later and said they approved it. (So they fixed that one) Then the 3rd time I applied for a consolidation loan, my credit score isn't that good but I haven't been late on payments) again I applied to both True north and Alaska USA, and agian alaska USA got back to me fast and approved me, true north took longer and didn't even approve me.

Cost cutting customer service. Sad to see because they were once fantastic to work with.

Slow in response but nice enough employees.

Worst bank ever and the customer service in Juneau doesn’t know what they’re doing. I was in other state trying to deposit my paper cheque and they told the only option to deposit it is through physical mail to the building although there’s a mobile/remote deposit in App Store. After few months I got car accident I had my other cheque from car insurance with my name and my brother name on it they told me I cannot deposit it because we need a join-bank account for it they never accept although he was with me physically in the bank. I talk to the manager still they won’t let me deposit it. So went to AlaskaUSA with my brother and it went smooth and no problem at all. I would say all truenorth employee in Juneau doesn’t know what they’re doing.

Love this bank so so much! Ashley is great!

This was my favorite bank until it wasn't. I would not recommend this bank to anyone at this point. So disappointed in the changes I have seen over the past couple of years.

Once you knew the correct phone number, service was great.

Its a bank how am I supposed to review it