Tri Counties Bank Neal St, Grass Valley

Terrible customer service Online system doesn’t work I’ve used many banks and this is the worst ever. The technician did not help me get into my online account, and hung up on me. Don’t waste your time with these people. I’m taking my business elsewhere.

Great, Professional local bank. Well located, homey yet professional feel to it. Happy and discreet professional staff always willing to go the extra mile. Service is impeccable and the management are top notch. If you don't like the institutional feel of the bigger banks in town and you want to stay with our "buy local" campaign then this is the bank for you. My boss uses it, my mother, and most of my friends who own local farms, business and rental real estate in the County.

I have been w Tri Counties bank for hmm 7 to 8 yrs now for the last 6yrs have been using the Neal St. branch GV. I had n account for 18 yrs w a very well known larger bank until finally I made the change Tri counties is great customer service they know me by name n can say that many times I have left my card in atm duh then I get the call we have ur card to pick up! wow n thanks the 800 number well not a big fan do better calling the bank n do have direct deposit also online banking I am one who checks my account up to 5 times a day ! So nice to have that feature they r a small bank so u will not b able to locate a branch outside of GV I know of 3 n think locations in Chico? the big guys r on every corner along w fees n if ur common compared to a wealthy one well lets just say Tri counties is personable so Im pleased n remember finally all atms r suppose to free of charge now so ur bank card should b fine wherever u may be....

VERY rude staff!! I will not be returning to this branch after the awful customer service I recieved from your teller! I almost closed my account with the bank all together.

Good morning. I love this bank and all of the sweet workers. I've been staying in Sacramento with my daughter now due to health issues of my own, but I still think about the staff here often. I sent them some magazines recently for their slow times during the day, hopefully it will bring them joy. I addressed them to my favorite tellers, and also sent some for a banker that I could not remember the name of. It is my way of saying thank you for all of the kindess I have been shown. I know working at a bank can be stressful, I appreciate how they were always kind to my old and slow self. I recommend this bank for all older folk alike. It is handicap accessible and the staff made everything easy to understand. Thank you. -Mary

My first 1-star review, and sadly it is well deserved. I think it would be beneficial for the tellers working here to train at the Brunswick branch to learn a thing or two about good customer service. Tellers should not be rolling their eyes at customers, it is unprofessional and inappropriate! I am very disappointed with my latest experience here.

Was a good bank for me and I'd still be with them but I left for a credit union. 5 stars if they were a credit union

Tri-counties bank has been a great bank, I've never had a problem with them.