Toyota of Rockwall E Interstate 30, Rockwall

We bought a 2022 Toyota Highlander a week ago from Toyota of Rockwall. Brae Dunn was super professional, helpful and knowledgeable. He was very pleasant to work with and had a great attitude. We really enjoyed our car buying experience. He took us for a test drive and showed us the wonderful features of the car. He worked so hard to get us the type of car we want. We love our new car and we are so grateful to Brae for making this happen during this highly difficult time where it is very hard to find cars. He is the BEST! We travelled all the way from Celina to Rockwall and it was all worth it. Their process is fast and efficient and you will find the best deals and customer service at Toyota of Rockwall! We are very happy with the overall service we received, we couldn’t be more happier.

First time getting a car. Kinda nervous before I went to Rockwall Toyota, but the whole process was much easier than I thought! Ryan was such a nice and funny salesman. Very patient and informative with answering all my questions. I was happy to get my new car with much fun. Thanks to Ryan!

Bought a 2022 sienna and our sales guy Nemo was PHENOMENAL!! He helped us and was up front about everything, and always kept us up to date. We traded in 2 cars to get our new one, and he gave us a great deal. Will definitely refer him to all our friends and family! Ps whoever buys our Miata, she is an amazing car! Take good care of her, she won’t let you down!

As some might see, this could be seen as a normal review for a dealership where the salesperson is eager for someone to write a review for them. However, in todays market, especially for Toyota’s, reviews like this shouldn’t be taken not as not genuine. I’m fortunate to get the truck I wanted in short amount of time, specifically less than one week from calling Glenn Coy, salesperson at Toyota of Rockwall, to actual delivery. Over the course of 2 weeks, I called every Toyota dealership in and around Dallas except for one in pursuit of a truck. Toyota of Rockwall, mainly Glen, was honest about the process, kept true to his word when it came to pricing and was quick to reply to. Complete transparency… Rockwall doesn’t mark up their vehicles, they did install dealer accessories like tint, wheel locks etc. for a premium price but it was still within range of the KBB fair market value after adding those options. I wouldn’t have moved forward with my intent to buy if it wasn’t that way. I can only speak for my experience with Glenn but he is far beyond the other dealers I’ve worked with compared to other Toyota dealers. It maybe because he has worked at more luxury focused dealerships in his past so relationship building is more of his focus compared to pushing as much volume as possible. Whatever it is, my experience with him was easy and simple. To make it that way, let him know what you’re looking for, be prepared to wait and be flexible on colors and options, and prepare to negotiate before you put your deposit down. Again, Glenn is very clear and does not add any additional options to your vehicle that you didn’t ask for and wants you to sign paperwork for a price far beyond what you had expected. I wish Toyota of Rockwall was closer to me so I can continue to get service done on the vehicle there but the next time I purchase another Toyota, Glenn and other associates there will be top on my list.

I bought this van from Toyota of Rockwall today. I had the best buying experience I have ever had at this dealership, fine folks all the way around. Ben, Isai, Oliver, Mr. Mitchell all worked together to make my buying experience comfortable and timely. Thanks Y’all!

Very happy with our experience at Toyota of Rockwall! I'm so grateful that we didn't have to out of Rockwall to find a great car with some great folks! Thank you, Benjamin @ Toyota of Rockwall for a smooth and pleasant car buying experience!

We got our car maintenance done today. Our service person was Casey she was wonderful. She greeted us like we were family. She let us know what was recommended on our Highlander. She's very knowledgeable and answered all our questions. I HIGHLY recommend her to anyone who comes in. They were very busy but you didn't feel rushed when she was getting our information. Great employee.

The customer service was excellent. The sales team was incredibly helpful got the exact car we wanted. Glenn Coy took great care of us. All in all it was a great experience. Took us less than 3 hours to get it all done. We drove off with a 2022 Toyota Corolla hybrid excellent experience. We will be back for our next car you can count on it.

I had such a great experience purchasing my car! Russell Morgan was my salesman and he was very kind throughout the entire process. He always made sure to call or text about any updates and was ready to take care of any concerns right away. Once I selected a car, the process was very seamless! No complaints!

This was my first time using Rockwell Toyota for service. Moved here from another state where I got good plus Toyota dealer service. I had to rate Rockwall excellent because it was such a great service experience. They anticipated questions and answered them. There was excellent use of technology. They were not at all pushy about additional service. It was great.

Entire Staff was Helpful & Friendly. I had a 7am Appointment and arrived 5 minutes early. The Service Doors opened at straight Up 7am and checked me in. My Service Person, Josue, asked if there were any concerns or questions I had about the Vehicle or the 15,000 mile Service. He was great and followed up during & after the Service. Check out was also cheerful and friendly. Lastly Thank You to all the Awesome Service folks behind the scenes taking care of My Camry, Great Job !!! See Ya again when my Next Service is due ….

I got my 2022 4runner two month ago from this dealership. 5 star recommends! I got great help from my sales Ryan Berg. I cannot image I can get my new 4Runner TRD off road within one month at this moment. Before I went here, I asked couple of other Toyota dealerships but all of them cannot make my deal and ask for ridiculous mkt adjustment because of shortage. This dealership’s sales really treat their customers with professional service and integrity. You should come here if you really want a Toyota.

Brae was our salesman and he was awesome from the beginning of the car buying process to the end. He answered any and every question we had without hesitation. Toyota of Rockwall was the only dealership that really worked with me and got me into a vehicle. A nice vehicle with low miles might I add. I would highly recommend this dealership and especially Brae to anyone looking for a nice, used vehicle. Thank you all again!

I’m an extremely happy with my experience. I have bought 3 cars now from Toyota of Rockwall but my most recent purchase experience has been the best. Cameron Brown did a awesome job at getting me in the vehicle I wanted knowing I’m very picky! He went above and beyond getting me what I wanted at the payment I wanted. Also getting my husband in a vehicle he wanted the same day as getting mine. Will be going back to Rockwall when I plan to get my next vehicle.

I was running about 15 minutes late to my service appointment but they were super nice about it. My service advisor was Jose, and he was very friendly and professional. He explained exactly what they were going to do to my car, and my wait wasn’t long at all. After looking at my car, it was recommended that I replace the engine filter. Jose didn’t pressure me to buy the new filter by any means, which was nice. I ended up taking care of it anyway. Overall, it was a great experience!

I will not use this dealership again for car maintenance. I asked for an appointment for oil change and tire rotation. I arrived for my appointment and told the service person I was there for an oil change and tire rotation. When asked how many miles were on it I responded 19500. The service person then said “ so you want a 20000 mile maintenance service. I said I guess as long as that means an oil change and tire rotation ( my car is 4 yrs old). After an hour or so I was approached about changing the air filter. I authorized that. I paid $219. A few days later I was looking at my receipt and could not find a tire rotation on it anywhere. I called the service tech and left a voice message asking about the service. It has been almost a week and no response. I called the service manager 3 days ago and left a voice message. Again, no response. I just want to know if the tires were rotated and if not, why. This was my first time using this dealership and it will be my last.

These people helped me get my dream truck!! I worked closely with Brae Dunn, who was absolutely amazing and such a joy to work with!! I can tell that he really cares about his clients!! Also loved working with Ben Danler, also so great to work with! Both of these guys made my first car buying experience so easy and stress free. Brae and Ben are both very knowledgeable about the vehicles, and very kind and courteous. you are in good hands with these guys!

Great first experience at Toyota of Rockwall's service department. Work was done, and I spent the time there returning emails and calls, and working reports. The waiting area was nice, clean, and comfortable; and so was the entire facility. Staff was friendly and helpful. I will definitely return for future maintenance. Brandie

Russell Morgan helped with my purchase of a near new Toyota and he was great! He helped me understand features, options and services of course but also dedicated a lot of time and I felt he was truly dedicated to assisting me and he kept my best interests in mind. No pressure, no rush, no sales-speak sometimes encountered….just helpful. It was a very good experience!

One thing that I admire about this place is the diversity of employees. Ken Martin was very welcoming. The process was very easy and took me just an hour to walkout with a RAV4 .I’ll definitely come back!

We went to several dealerships looking at vehicles but Nemo was extremely professional and easygoing made us feel extremely comfortable and we ended up buying our car here ! Thanks Nemo ! Everyone was very polite and we were treated extremely well !

Ivan was great to work with - quick to reply, helpful in finding my dream car, transparent in pricing and made the buying process painless (despite a global supply chain shortage pushing out new vehicle delivery timelines!). He kept me informed and checked in regularly while we waited for my car to come in. It arrived earlier than originally estimated, and when I came in to pick it up, his team made it a special experience to drive it off the lot for the first time. Highly recommend Toyota of Rockwall!

I arrived 30 minutes before my scheduled appointment and was immediately seen by a service advisor. After providing information about the vehicle's problems and need for service, I was directed to the customer lounge and given access to the coffee machine (Free Coffee) and the snack machine. The lounge area was perfectly clean, warm and inviting (as was the male restroom). The service manager came out periodically to inform me of the vehicle's progress and when he anticipated it would be ready. The cost of servicing was very reasonable. Other businesses could use this facility as a model for working on customer satisfaction

Bought a Toyota Highlander this weekend and it was nothing but a smooth experience thanks to Sales Professional, Cameron Brown. Highly recommend you stop by to see him and his team. The best vehicle buying experience we’ve ever experienced.

Brae Dunn and James Adams was amazing and did everything they could to get us approved for our new vehicle.Wonderful experience and I would recommend anyone to go see them for your car buying needs.

Went to multiple Toyota Dealerships before going to this location but none were willing to cooperate with me like this location. Quin Flowers is the man. Kept me updated throughout the whole process and was willing to talk to get the deal done. I understand why most dealerships are marking up the price of the vehicles, most were putting prices way out of the budget but Rockwall’s locations made it reasonable. Thank You Quin for all that you did. Keep it going my man!!

Came in to trade in our 2021 Camaro for a 2022 Tacoma here. Ivan was the best at helping our family get the best deal together. Very patient and family oriented staff at Toyota of Rockwall Ivan and his coworkers made us feel right at home! I had went to another dealership before arriving here and we are all honestly glad we made the decision to come to this location in the end. They close at 7pm but Ivan stayed with us past closing time to get exactly what we wanted! Amazing!

Cameron was an excellent salesperson. Very knowledgeable, answered all of our questions and went above and beyond to get us into our new 4Runner. Toyota of Rockwall is the best Toyota dealership around the Dallas area. They want to sell their inventory, not play games with customers.

Over all good service. Now to be fair I am a very picky person. They always called back if I called sometimes I think I could have been a little quicker but they will call you back. I ordered a very specific tacoma it took about 4 months to get here but that is probably normal for 2022 market. The truck was exactly what I ordered. In person at their facility they are top notch. They treated me great and service was quick. I will use them again.

I was only there for a few mins to look at our options and sign paperwork for my husband, but Karissa and Corey (sales reps) were inexperienced and not very helpful or welcoming to me. I would highly recommend for both of them to take some customer services classes or get into a new profession. My husband was there all day and said Scott was super helpful throughout the process. He did a great job and his director helped explain the option we had.

Russell Morgan is the best!!!! I would suggest to anyone who’s reading this review, please buy your next car from Russell at this dealership in Rockwall. He is Honest, does not play games and helps you beyond the level as compared to others. I specially drove 1 hour skipping 5 dealer ship just to buy my new car from Him. He is an awesome person!!!!!

Toyota of Rockwall is an amazing dealership! If you are in the market for a new car I would definitely suggest getting in contact with Benjamin Danler he is very honest and amazing salesman. He will willing to go above and beyond to make sure you’re car buying experience is enjoyable and as hassle free as possible. Wouldn’t have wanted to buy my first car anywhere else. I definitely feel like a part of the Toyota family now and will definitely send anyone I know looking for a car to see Benjamin!

Nemo worked with us to get my husband his dream truck. Second vehicle we’ve bought there and have had a great experience both times. Would highly recommend.

I worked with Michael Schott and he is the most HONEST and Nicest guy i have ever dealt with at any dealership. You can trust Michael and what he says. He doesn't look to spend your money. He listens and finds solutions. I again am very appreciative of his service and is the only person I want to deal with.

My husband and I are so glad we decided to get our vehicle from Toyota of Rockwall. Christian, Nehemias, and Carmelo were wonderful to work with. They made the entire leasing process painless, and were very kind in answering any and all the questions we had. 10/10 would recommend!

Let me start by saying I have only ever bought one other car. I was 18 and got ripped off. 10 years later and I still have that car, but now I also have a family. It was more than time to upgrade to something larger and safer. I still didn’t want to deal with a dealership due to the predatory experience I had last time. We used Bethany Smith as our salesman. She texted with me for a few days before we agreed to come in. We got lucky in that there was the exact truck we wanted that just arrived today. Long story short— she did an amazing job making the price work for us. They even got us a better rate than what I was pre approved for through My own bank. The whole team worked like a well oiled machine. Bethany Smith had patience and I never felt a pushy shady sales vibe from her or anyone else. I would hands down buy another vehicle from here any day. Actually, I don’t really ever wanna go anywhere else to buy a vehicle. Overall an extremely positive experience.

Every visit is a quick turnaround for my oil changes. This visit was a little different. As we prepare for a long road trip they did an oil change and rotated my tires. During my trip I noticed that my tires was not balanced and my sensor was not reset. Just getting back from the family trip and plans to stop by to address this concerns.

I had an awesome experience purchasing a new Tundra in Rockwall! My sales rep, Jonatan Mendoza, worked with me (for months) to find the perfect model with the options I wanted. Once we found the right vehicle, from start to finish, the purchasing process was hassle free in a comfortable environment.

I have nothing but great things to say about Toyota of Rockwall. From the beginning we worked with Dontrell. He worked diligently during a pandemic and shortage of new vehicles to get us what we wanted and never having to compromise what we truly desired in a vehicle. There were no gimmicks and no hidden agendas with Dontrell, he made our experience very pleasant. I highly recommend him as the sales associate to work with. I’ve never had a smoother buying process. The reminders and care for my vehicle from the hard working staff here goes above and beyond. Excellent customer service!!

We walked up to Toyota and Tyler approached us and listened to everything we had to say! He listened to our thoughts and wants and needs! We was amazing to work with and made this experience super easy and smooth! Thank you Tyler for helping us find the perfect car!

I had an amazing experience working with Russ at the Toyota of Rockwall. I couldn’t ask for a better sales man. After weeks of looking for a car and dealing with rude and pushy salesman at other dealerships I came across Russ from Toyota of Rockwall. He not only took care of me and guided me through the entire process from start to finish, he also went out of his way and showed me every feature of my new car. This was my first time purchasing a brand new car and Russ made sure to make the process as seamless as possible. Ask for Russel Wilson if you’re planning on purchasing a new Toyota In the future.

Russell provided exceptional customer service from the very beginning. He made the process easy and enjoyable for a first time car purchase for me and my family. I am thankful for his expertise, professionalism and kindness throughout.

Benjamin was excellent to work with! He listened to what my budget and needs for a vehicle were and delivered exactly what I asked for. It was the most hassle free car buying experience I have ever had. I was so stressed about buying a car but Benjamin prayed with me before we started the process and was so patient and understanding. I highly recommend Benjamin and will be going back to him for all of my vehicle needs. The dealership building was very earth friendly with water conservation, tons of natural, light to reduce electricity needs, and they also do a ton of charity work to positively impact the community. Go buy your next car from Benjamin!

Absolutely revolting customer service. By far the worst treatment I have received as a customer at any business I’ve ever frequented. First of all I got on the reservation list in October of 2021 for the new Tundra. After waiting 6 months my vehicle arrives at the dealership. My salesperson Ivan Williams (who was absolutely great throughout the entire process) sent me the deal sheet. It came with a $5000 “Market Adjustment” which I wasn’t aware of when I put my deposit down. I understand the trucks were in high demand, so I asked Ivan if we could meet in the middle on the market adjustment. He asked management and they said no. I asked to speak with them and was met with one of the most hostile, argumentative and combative “sales people” I have ever encountered. I was met with immediate aggression and the polar opposite of what customer service should look like by the desk manager. As I’ve read in previous reviews they did not want to refund my deposit and I had to argue (in the middle of a crowded room no less) that these were not the terms I agreed with. I left and was called by a sales manager (James I believe) and was told they might could work with me on the market adjustment. I was then called by a finance manager asking about financing which I had secured previously. Waited about and hour and the finance manager called me to tell me the vehicle had been sold. As a return customer of Toyota of Rockwall I am still astounded at the lack of customer service and overall contemptuous attitude toward prospective customers. My family owns 3 Toyotas and stand behind the brand, but I will never buy another vehicle from this establishment. If a business only treats you right when they need your business, I don’t need them.

Jason Fleming was very helpful in finding us the car we wanted. He was knowledgable, patient and worked hard to get us a good deal both on our trade in and our purchase. I definitely recommend Jason if you are in the market for a new Toyota/car. Jason delivers!!!!! Thank you Jason.

This was my first time using Rockwell Toyota for service. Moved here from another state where I got good plus Toyota dealer service. I had to rate Rockwall excellent because it was such a great service experience. They anticipated questions and answered them. There was excellent use of technology. They were not at all pushy about additional service. It was great.

The staff goes beyond their way. Everything is explained in detail BEFORE you leave your vehicle. We even had their shuttle service offered to us and we were able to catch breakfast nearby as we waited.

I bought my first vehicle here in 2018. Both of my parents have also purchased 2 vehicles from this location. I moved to Dallas but I still prefer to come to this location for my car maintenance needs because of the excellent service and consistent communication. Carlos and Cesar are great. None of the other locations I’ve been to in the metroplex provide the same service I’ve experienced here.

Benjamin was great to work with. He was friendly, personable and professional. He made the process easy and enjoyable. Highly recommend him! He can even do a backflip which my son loved!

Cameron was great to work with. He was straight forward and patient with me. I would recommend any one to work with him.

I really found my experience with Toyota of Rockwall, a very pleasurable one, my salesman Cameron Brown was very helpful he made me and my sister fill very comfortable. Cameron kept me informed throughout the process and I will recommend Toyota of Rockwall to my friends and children. Thank you, Ronald Morgan.

Awesome experience when we recently purchased a car at Toyota of Rockwall. Out of several dealerships we visited beforehand in in the DFW area, Brae Dunn and Glenn Coy were the best sales associates we'd met: very knowledgeable, helpful, and never pushy. We highly recommend them and Toyota of Rockwall!

Cesar Martinez at Toyota of Rockwall assisted me. I had an issue with my AC - stopped cooling. I brought the car (2013 Toyota Prius C) into the dealership on Tuesday 28June2022. Originally I had an appointment scheduled for drop off the week after, but Cesar said he'd try and see if they could work me on for a diagnostic so I left the car with them. They were able to run the diagnostic by Wednesday and I approved the repair same day. Part was ordered that day and Cesar communicated to me that he thought the part wouldn't be in until after the holiday (04July) that next week. Part came in on Thursday! Car was fixed by Friday morning and I picked it up that afternoon. Excellent customer service provided by Cesar Martinez. If you're coming to this location, request him by name. He is respectful and knowledgeable about policies and procedures. He is efficient and up front about cost and time frames for work and parts. Honest, kind and friendly. Overall, would absolutely recommend coming to this dealership in Rockwall. The dealership offers a tracking system for your car when its in the shop. When they sent me an update via text post-inspection/diagnostic, there were videos from the tech uploaded to the site. Videos showed/verified the sounds I was hearing and where it was coming from as well as part of the point-inspection they do for general assessment. Notes were also included with recommended fix. I hadn't seen videos on an update/tracking like that before. They were helpful for me. Cost: Cost for condenser replacement was a bit high ($1330.35), but with the Prius C Hybrid specifically, the AC system is a bit different from systems on other cars. Other shops I spoke to recommended going to the dealer for this particular issue. Additionally, the cost of diagnostic was put towards the fix. Great shop. Great customer service. Will go back if I any further issues.

Toyota of Rockwall made car buying super easy. Benjamin Danler was knowledgeable about the cars he represents. He was able to answer all my questions quickly and competently. Thank you for making the purchase of a new car a breeze!

I had a great experience purchasing a Toyota Highlander at Toyota of Rockwall. Chris Mayne was helpful, knowledgeable and not pushy. Everyone in the showroom was friendly. I definitely recommend making your next car purchase there!

Josef was horrible. The worst experience I have ever had for a salesman. Very disrespectful to me with my father present. Management was good and understood my issue. Finance was not as bad as Josef but his whole attitude changed when I used my own bank. He was on social media while I was on phone with bank. The semiconductor salesman that I got was very respectful and I would recommend him to others.

Russell Morgan was awesome with us as we picked out our new 2022 Highlander. He was a great help using his detailed knowledge of all of the great features available on our new car!! Five stars all the way!!!

Dontrell Saucier was excellent is all respects. He located the car I wanted and kept in touch with me while waiting for the car to arrive (II live 170 miles from Rockwall Toyota). He made the sales experience a pleasant and smooth process. He carefully and patiently explained the features of the car and loaded the settings I needed. I highly recommend Rockwall Toyota and especially Dontrell Saucier.

DO NOT put a reservation deposit at the dealership, better dealers with better policies in DFW. I’ve been told 6 different times that my car is coming in ‘next week’ and ‘a couple days’. I was also told by the salesman that ‘he’s never had a customer wait over 3 weeks’. 70 days later, I still don’t have my car and can’t get my deposit back. At one point, I was told my car arrived, rushed to sign paperwork 2 hours after I was notified, and ended up being another customers car (in a different color). Terrible car buying experience so far, would not recommend.

I had a wonderful experience with the Toyota salesman Ivan Williams and his partner Tyler was very confident and caring about my needs for the right car for my beautiful wife. He was very pleasant with his sales approach. He was honest and got me the car that my wife loves so much now. Also at a affordable price and for my budget. Thanks so much sir. Blessings from the Young family. Satisfied customer.

Congratulations to Pedro Cachay for being an excellent human and a very considerate person with his customers, I recommend them to anyone to go and look for him, they will not regret it, because the truth I am super satisfied with the sale he made to me yesterday. And Pedro's recommendations were very comfortable for me. I hope Pedro continues like this. Congratulations Toyota for this great salesman Pedro Cachay

Scott from the finance department did a great job getting me and my wife the best deal possible for l one particular truck. Really didnt get to see anything else, low inventory. Our biggest issue was the way Corey Thomas spoke to us. He had no idea how to explain our options and then tried to pin us against each other, saying "what, you wont let him buy a car." After my wife asked to see what options we had. Then asked why was she so angry and asking "is she's always like this?" I do not respect sales tactics like this. "I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." -MAYA ANGELOU Thanks Scott for working with us and getting us the best deal. He kept me informed during the entire process. And I appreciate that.

Fantastic no-pressure service. Loved the entire buying experience from the beginning to the end. Isai constantly kept me in the loop with every step and was a true pleasure to work with while we worked on getting my 2021 Tacoma.

We purchased our Highlander through another dealership then later transferred servicing over to Toyota of Rockwall. I couldn’t be any happier with the staff in Rockwall, very knowledgeable and keep the customer #1! Thank You♥️

When I purchased my used Toyota a couple of years ago, I decided to opt for the prepaid oil change services, as it’s the one thing that I dislike doing myself. I have historically entered top answers on their surveys because it’s easier than the hassle of explaining but, I cannot do it anymore. I don’t recall ever getting out of the dealership in less than 1.5 to 2 hours, each time I have brought my vehicle in for an oil change. This last time, it was three hours. They can keep my money. I will go back to doing it myself.

We went in to purchase a 2022 Camry and Isai was wonderful to work with! He was eteremly professional and patient while we went through the options and went above and beyond to make sure our car buying experience was quick and stress-free. Our whole buying experience was amazing and I will definitely be recommending Toyota of Rockwall and Isai for anyone looking to get a car in the future!

I’ve been to this location twice for regular maintenances. Each time I pay to have my tires rotated. Both times I get charged and when I get home I see that the wheels are in the same spots they were prior to the maintenance. But they always manage to give me about $1000 in recommendations. I’ve called service and mentioned (numerous times) that rotation was never done. They never call me back. You’d think I’d remember to check before I pull away. Now I’ll just check for a new place to take me car.

I called on Tuesday, Jonathan got me all set up to come in on Wednesday, Karissa touched base with me on Wednesday morning, so I went to dealership later and it all went very smoothly, she had the exact car I had my heart set on!! The process happened without a hitch, everyone made me feel very comfortable because I was extremely nervous but they put me at ease Great experience!!!

This was the easiest dealership I have worked with. I was in and out in 2 hours. Karissa was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Karrisa.

Dontrell made our 1st Toyota experience wonderful. He listened to what we needed in a car and didn't make the sale feel pressured as the normal sales guy pitch. We are enjoying our used but new hatchback. Thank you Dontrell and Toyota family for making our experience a memorable one.

I had been planning to purchase a new truck last year, but decided to wait because of the model changes and the lack of availability of new vehicles. I had narrowed it down to a choice between a Tundra 1794 and a GMC Denali. Both of these vehicles were new designs, but the GMC won’t be out for another coupe of months. This past Saturday, I finally became serious in my search and saw on the Toyota of Rockwall web page that they had 3 Tundras in inventory. One was a dark gray 1794 that was in transit to the dealership. I emailed the dealership about the ETA on the truck and they told me within the next 10 days and asked me to come In for a test drive. Toyota of Rockwall is only a few minutes from my home, so I scheduled a time to meet with a salesperson. Upon arrival at Toyota of Rockwall, I was introduced to my salesman, Russell Morgan. Russell did not waste my time, as some salespeople tend to do. He was helpful and knowledgeable of the products he sells. There were times he was not sure of the correct answer to a question. When that happened, he told me he was not sure and got the correct answer for me. This helped me to feel more confident in my purchase since many salespeople in the past have made up answers for questions they did not have the answers to. After test driving a new Tundra, I knew it was the truck I was waiting for. Financing was quickly arranged through the dealership. The total time spent test driving, thoroughly looking at the options of a Limited and Platinum edition that were on the lot and doing the finance paperwork was about 3.5 hours. This was much better than an all day outtage I have experienced before. Two days later, Russell called and told me my truck was in and I could pick it up that afternoon. We arranged an appointment. When I got to the dealership, Russell was waiting for me. He thoroughly went through all vehicle functions and options and helped me with the phone pairing process. He gave me the keys and directed me to Carmelo Adorno to sign the title paperwork. Carmelo had handled the financing for me a couple of days earlier very efficiently. I was in and out of Carmelo’s office in less than 5 minutes. This is the second vehicle I have purchased from Toyota of Rockwall. The recent experience was better than the first and I highly recommend the dealership — especially Russell Morgan and Carmelo Adorno!

Jeff Land was our sales person, and he was awesome. Everything else was awful. We bought a car and already had financing, and yet somehow it was a massive pain to get everything settled. Lots of promises made from management, things like "I'll call you..." that never happened and we had to follow up on several times. The person handling our paperwork was very bad at his job. Several mistakes were made like our names, the amount of money we had paid, and commitments the dealership had made to us as part of the agreement. Very condescending and rude, which is impressive for someone who is so bad at their job. He also seemed very confused about how to do his job when we already acquired financing, which I've never experienced at any other dealership (I buy all my cars this way). They also sent me the title to the vehicle and listed "none" as lienholder, even though the lienholder is who they worked with to receive their payment. So now I have to make a trip to the DMV to get the title corrected for my loan. A year later and I'm still cleaning up the messes of Toyota of Rockwall! Thanks! Leaving 2 stars because I guess we technically left with a vehicle, which was the goal. I can assure you I won't be buying anymore cars from this dealership. Also, I tried for a long time to NOT leave this review, but y'all won't stop emailing me asking for one so here you go!

I put in an information request online and received a very prompt and friendly phone call from Courtney. Our salesperson Jonatan Mendoza was very friendly and accommodating. The entire transaction was taken care of in about two and a half hours. Would definitely recommend Jonatan and this dealership.

My experience today in purchasing a pre-owned Toyota for my son was excellent and beyond expectations. Pedro was helpful, informative and made us a ‘happy deal’. Oscar at closing was also very helpful and informative. This would be our 4th purchase at Rockwall Toyota.

This is the worst experience I have ever had with a car dealership. I had tried since November of 2021 to speak with someone in the finance department to help my disabled parents a extended warranty. Well here we are April 2022 after being shuffled around to various people being close to finishing a deal then being ignored, with numerous emails and phone calls and hardly any response I’ve been told that the only warranty available is one that is a complete waste of money. The way my situation was handled was disgusting. Due to mistakes on their part they refuse to honor a warranty they offered due to their negligence. Rockwall Toyota will never get my business again. And it’s sad because I was looking forward to purchasing another vehicle with them .

Justins a true professional. Courteous, knowledgeable, and efficient. He let me know what I had to do to get my automobile serviced. And delivered on everything that had to be done on time. He is an asset your team.

As frustrating and disheartening my overall experience with Toyota of Rockwall was and the fact that I had to call Rockwall PD just to get my reservation deposit back I would like to use this moment to educate the next buyer. I completely understand there is a chip shortage and used car shortage so if you find the car you want at the budget that works for you and the car is physically there then you should buy it. However, if this dealership or any dealership asks you to sign a “ Letter of Intent to Purchase” and leave a deposit for a car they say “is coming in” make sure they provide a VIN number. I found out today that the information Karissa Gutierrez provided me on April 8th about a Rav4 that was allocated to their inventory but not yet at the location but could be in anytime between 30-90 days was a lie. This really means they are going to look for the car because today Karissa Gutierrez and Corey Thomas told me “this is how it works” and that there may have been a miscommunication but what Karissa meant to say was that we will look for the car and if we find one you will get it. So my takeaway is: You cannot trust Karissa Gutierrez at face value You need to get everything in writing or record them as Corey Thomas asked me to do instead of him writing a statement. Do not sign a “ Letter of Intent to Purchase” without a VIN number and most definitely do not give them a deposit. Car shopping is frustrating and taxing enough especially during a chip shortage but the way Corey Thomas and Karissa Gutierrez represented themselves and Toyota of Rockwall was a travesty. I am just happy I was able to get my money back and I will not encourage doing business with them BUT if you find the car you want and it is PHYSICALLY there you should buy it because there is a shortage. But do not sign a “ Letter of Intent to Purchase” with an exact date or true estimate and most definitely make sure they provide an actual VIN number.

Absolutely amazing experience! Benjamin Danler definitely went above and beyond with his customer service. He started the paperwork for a friend on the CTSV and we had driven from Killeen to pick it up. (I know he remembers Lol) I started talking to him about how I didn’t like a single thing on my Ford Escape. He took my keys, got a trade in appraisal, and worked very hard to get me in to a certified used 2020 Corolla. We strongly believe would never have gotten this kind of diligence anywhere else. And the back flip he did when I drove out of the bay was frosting on the cake with the whole experience! I really wish I could remember the name of the gentleman in finance. He was also very easy going. And for being his first day, the process was very quick. I do hope Benjamin is able to point him out, and that he also gets credit for amazing service. THANK YOU TOYOTA OF ROCKWALL!!! The drive was worth it!

When shopping around for a Tacoma, three salesman were humiliating and let my brother and father know that "if you don't have money to stop wasting their time." Thanks to the mistreatment, Cowboy Toyota got our business. Will definitely be reaching out to the business and reporting the salesmen.

I was looking to trade in my car and Isai, at the Rockwall Toyota dealership, came out and introduced himself and helped me find a car. I fell in love with with an Avalon on the lot and he was very knowledgable and awesome at communicating with me to close the deal. Thank you Isai for all of your help. I’m so happy with my new car.

Thank you Bethany for helping me find my new car. If I need another car in the future, I will let you know! I appreciate your help and time you spent with me. I love my new 4Runner!

Very happy with my experience. Had a fairly complicated issue I needed help with (service related) and Mick was the only service advisor I spoke with who was competent enough to work through everything with me and get my problem resolved. Very happy

I had an excellent experience with Toyota of Rockwall! Benjamin Danler was great to work with, he was very responsive, patient, and went above and beyond with any questions or special requests my husband and I had. I would highly recommend to friends and family. We were happy to make a deal with them and would definitely consider them again in the future. Again a special thanks to Benjamin he did his thing with making us feel so comfortable throughout the process. Keep up the excellent work Ben! We love our new truck!

They are nice and fast. Reasonably priced. They normally have a car wash for your car but they said it was broken the last two times in the week I went. I would read the online content blogs and discussions about your Toyota vehicle and find out what to do and not do. Nothing expensive has happened on either of our Hybrids which is what I read on the forums.

A great buying experience! Our sales person, Benjamin Damin, was very personable and knowledgeable. it was a pleasure to work with him and Courtney on the purchase of our new Highlander. We are a Toyota family and have purchased 7 autos through Sport City Toyota in the past. Unfortunately that dealership recently changed ownership and lost their customer service and refused to honor past commitments. In the future we will be dealing with Toyota of Rockwall.

Bethany Smith is awesome. No BS straight to the point on the sale side of the deal. But went far and beyond on the post sale. She explained everything and helped make our experience very pleasant.

Best car buying experience I've had. The salesman, Russell Morgan, was professional and thorough -- but more importantly was kind, friendly, and very relatable. The rest of the staff was fantastic too. Thanks ya'll!

Great experience. My service advisor, Kevin really addressed my concerns in a very clear and concise manner. Also made it possible to plan for future repairs by providing a detailed breakdown of recommended services. Extremely clean location and the hot chocolate was a plus. Would recommend to anyone who wants a positive experience in getting their vehicle serviced.

I don’t like having to purchase another vehicle. It’s time consuming and often turns into a grueling task. Well, I have to say I had a great experience at Toyota of Rockwall. From the moment I walked in the door, I was greeted with respect and professionalism. Chris Mayne was the Toyota Brand Specialist/Salesman who helped me every step of the way. Even though it was a very busy day for all, he set aside the time to walk me through the process, answer all of my questions and ensured I was satisfied with the deal in the end. And, I ended up with the exact truck I wanted, at a really great price. I will be going back there for my next vehicle.

Had a great experience with Glenn Coy. He worked to make sure we were taken care of and we love our new Hybrid Sienna! Thanks Glenn and thank you Corey for your help in making it a successful purchase.

I went in and met with Ken. He was so professional and made me feel so welcomed. Unsure I would be able to get what I wanted in my budget Ken assured me we would get me into something I am happy with. I couldn’t be happier with my purchase from Rockwall Toyota. Hands down one of the best customer service experiences I’ve ever had. Extra shout out to Chris Mayne for checking in throughout the whole process I would highly recommend them both! And thanks to the whole team for making sure everyone stays hydrated 😁

I’ve purchased four vehicles from Rockwall Toyota and will keep going back because of the fair, honest & friendly service. I’ve had a different sales person every time but this last time with Benjamin was the absolute best experience!! From the first phone call to delivery he took such great care of me and was SO patient with all my questions. New car inventory is so crazy right now and I wouldn’t have been able to get the car I wanted without Ben looking out for me at every turn! Genuinely a caring and knowledgeable sales professional!

Recently purchased a 2022 XLE Sienna in January! This vehicle has been very comfortable, reliable, and has more than enough power to merge and pass on I-30 with no problems! Nemo was our salesman through the whole purchasing process and he has been an absolute rock star! He is professional, courteous, and knowledgeable about the vehicles. We did an Intent To Purchase on the Sienna and he regularly gave us updates on its shipping status and where it was located. He notified us the moment it arrived and we rolled off the lot with it that night! The process was smooth and painless! I highly recommend Toyota of Rockwall, Nemo and the rest of the sales team, and the service department for their excellent customer service!

Great Service. Friendly staff. Benjamin was awesome. He even checks in to see if there are any questions or issues! I had perfect timing. A truck full of new cars pulled in while I was there, and later the same day, I drove one off the lot! Toyota is a brand that keeps it's value due to the quality. You can't go wrong coming here!

This was not a typical purchase due to current supply issues. 1. Did not get original Sienna reserved. 2. Clear communication was lacking at the start to ease my concerns over delays. 3. There was a quick turn around when a Sienna became available. 4. Issues with appointment times and computer systems made the purchase take hours longer. 5. Did not get all the options originally desired, specifically spare tire option. a) Cameron attempted to fix the situation by taking on the costs of a spare tire. (Kudos to him!) - I would recommend Cameron to anyone going to Toyota of Rockwall, despite some of the issues that took place outside his control. He did his best to make good on everything. Conclusion: There were outstanding issues that did not make this purchase a "great" experience, but the dealership did a lot to address those issues to make the best of a bad situation. I think it speaks a lot to the dealership, as it could have been so much worse if they weren't accommodating to address these issues. Specifically, sending someone out to us to finalize signing the title and delivering a spare tire. However, I could not give 5 stars, as we did have issues that made the experience less than stellar.

Jason with Toyota in Rockwall was great to work with! We made a last-minute appointment late one night. I was on the fence between a Nissan or Toyota and Jason was very patient and helpful. He stayed late to let us test drive and answer all our questions. We had a great experience and very happy with our new Highlander!

We initially came in to test drive a Rav 4 but ended up leaving in one. Had it not been for Russell Morgan who was kind, informative and attentive despite the dealership being very busy we would most likely have driven off to test drive the car we were originally intending to look at. The staff in general did a commendable job and the showroom was clean. Before heading out Russell took the time to explain some of the features and benefits which was a nice finishing touch. Thanks for the fantastic customer service Mr. Morgan. Kudos to you and Toyota of Rockwall.

I brought my car in for 25,000 mile service which consists of rotating the tires and a check of all systems. I was met promptly when I pulled into the service drive by Casey who was very nice and friendly. They perform the service required and gave me a print out of all systems which were in good shape and an advice that at 30,000 miles I will need to change the cabin air filter. The only reason I didn’t give five stars is because once again their car wash was not working. That seems to happen on a fairly regular basis. I appreciate when I bring my car in for service that it will be returned having been washed which was not the case today. Overall I like this dealership and come in fairly regularly because we have two Toyotas.

Toyota of Rockwall was great to work with....especially Christian Conley! If you go out to this location to buy a Toyota, ask for him! He was so knowledgeable about all the cars, trim options, understanding of the process etc. and took his time walking me through everything and always answering my calls. I would say know your plan going into the sales office in regards to purchasing a warranty or not! Not that they aren't great, I was just caught off guard a little and wish I would have more prepared for that step. Thanks Christian for everything!

Glenn was very helpful in getting me started when I arrived at the dealership. Top notch. Russell came in on his day off just to accommodate me. Worked out a deal and headed to the house. Hassle free. Highly recommend Toyota of Rockwall and their team. Thanks Russell!

This was my first time at this dealership to get my car serviced for an oil change and tire rotation. The check in was quick and efficient and I liked how I could make an appointment online. Justin was super friendly and I appreciated his low pressure nature. Will definitely come back for future service.

Clayton was awesome! He was patient and understanding of our needs. Clayton was helpful from the moment that we walked in. The dealership as a whole prides itself in customer service and making their customers happy. We were the last customers there and I want to thank Carmelo for being so helpful with us while we signed!

We bought a Platinum Highlander (highest trim package with every available add on) vehicle from this dealership. Advertised as the Platinum edition, it was supposed to include the digital rear view camera. Unbeknownst to us this was removed prior to delivery, and was a feature that was a requirement for purchasing the vehicle. I have been working with two separate employees to try and get the camera added on post-delivery. Before picking up the vehicle the communications were quick to respond. After purchase it's very slow to get a response or feedback of any kind. All I want is to get the digital rear view camera added to our highlander as it was advertised as such, both online and during walk arounds of models. We're hoping for the best and for a happy turnaround. ---------------------------------------------------------------------- Response to owner: Thank you very much for the response. My information is on file with you guys (Date of purchase was 16 June with VIN ending in 5533). Any method of contact is okay with me. I'd love to set up a time to come in and plead our case. Thank you very much for your time and help. Dylan Willis

This dealership has the best customer service and interaction. It is a completely different experience than any place I have gone before. Benjamin listened to us and what we asked for and helped the best he could to achieve it when we bought our van. Kevin makes sure every time we go in, we have everything we need taken care of.

I have been going to Toyota rockwall for many years. My wife and I have bought our last 5 trucks from them. Service department is GREAT. Been back a few times to take a look at new truck. And in the new world that we live in today, I was not going to pay that super high price for a truck. So I started looking at used truck and found one that I liked. And thanks to Isabella help I drove off in my new 2020 Tacoma. Very nice truck. So now I get to visit my team of great service people to keep my truck in line to go 300000 miles again.

Justin gave me excellent customer service! I would highly rate getting work done here. He kept me updated, got me estimates on work I needed and followed up with me. The service area is professional, but run like a happy family. Employees are happy to be working here and it shows. It’s rare to have a dealership make you feel like they care. Incredible service and very satisfied.

Service Department is great. When the original dealership claimed my prepaid maintenance didn’t exist, I chose to go to the closest Toyota dealership. Been taking my ‘17 Tundra to Toyota of Rockwall for 45k miles worth of PM. Justin is a great advisor—I go in knowing what needs to be done, I let him know what needs to be done, and he makes sure it gets done. He has never attempted to upsell a service and has been honest with potential maintenance for the next scheduled service. Every PM issue he says needs to be done is already on my radar.

Am wondering why it’s taking this long for this dealership to correct the warranty information in my contact. I took the car home since November, later discovered that the warranty terms both parties agreed on was different from what was stated in the contract. Have made well over 20 calls and 3 visits to this office and no resolution till date. I hope my suspicions are not confirmed. Have had a fantastic experience with Ken and Quinlan in Sales , I hope this won’t ruin that.

Karissa was wonderful. She found and helped us purchase our dream trucks. Can't recommend her enough. She knows her stuff. If you're looking for a new Toyota in the Rockwall area, she's the woman to talk to. Best car buying experience we've ever had, hands down.

Benjamin did an outstanding job of explaining everything in great detail in regards to the 2022 Highlander that I was interested in purchasing. Extremely patient and knew his business. Easiest purchasing of a vehicle I have ever did. Thanks Benjamin and Rockwall Toyota!!! Highly recommend

Paul Greene was amazing! Pleasant and no pressure purchase from him. Explained all the numbers and him and his team worked with us financing our brand new Highlander. This is the second vehicle we purchased from Toyota of Rockwall, we highly recommend them.

The staff at Toyota of Rockwall is polite and helpful. I appreciate the work the service department provides. The facility is clean and orderly. They accept me when I arrive even when I don’t have an appointment. I realize there won ‘t always be that possibility.

Jeff Land was outstanding in keeping me updated with my vehicle status. 4Runners are almost impossible to get without paying $6-10K over MSRP. This dealership did not follow the rest and priced the vehicle correctly. This is how you get a customer to return. I came in to pick up and went through financing and delivery of the vehicle in an hour. Great job!

I came in to get my car checked out. I had been told by a glass repair company I could not get my glass fixed due to error codes. I wasnt seeing anything on my Dash. I spoke with Kevin on the phone who was super Helpful! I was working in Rockwall the next day and they were able to get me in, Mick helped me and was so great about such an odd situation! The text feature to follow up on my service was wonderful. I got a printout of what they did and a reference for another glass company just in case! I may drive back to Rockwall for any Dealership visits in the future, they made the day so easy!

Jason Feming is my go-to person at this dealership! He made sure I knew how to operate all the technology before leaving! This was my second Toyota Highlander purchase from Toyota of Rockwall and I am now in my FOURTH Toyota because I LOVE the brand! This time took a few hours longer than my last purchase, but the staff was super friendly and helpful. It was well worth the wait!!!

Tyler at Toyota of Rockwall was amazing. Very helpful in letting me know all that needed to be done to my car. I needed 2 new keys made, my brakes replaced and a new battery which was way more work than i thought and i was stressing about it. He referred me to using sunbit when i let him know i couldn’t cover the full costs of repairs needed and it worked out really well. 10/10 service. Will be coming back to Toyota of Rockwall for my car needs.

Today had a great time at Toyota of Rockwall. Met 2 delightful guys, Abdul and Russ, that did an amazing job walking us through the process of acquiring our new Highlander. Their knowledge and patience really helped us. Thank you for a wonderful time !

In 40+ vehicle purchases, Jeff Land was the best. Kept me updated on delivery status. Dealership experience was also great. A fast easy transaction not the usual 3-5 hour ordeal. Highly recommend.

Friendly, fast 25,000 mile check up. It was convenient to speak with a windshield repair person while waiting for service. My only issue was the Maintenance Required Soon light was not reset and it is still coming on.

Wonderful from the moment we entered. A lovely atmosphere and they support Israel. Mr. Jonathan and Mr. Boyd had wonderful customer service! We will definitely come back for our next vehicle and regular service 😊

I had an overall great experience at Toyota Rockwall purchasing my new car! Everyone involved in the process was cordial and helpful! Benjamin, Isabella and Carmelo were all extremely pleasant to work with. They answered all my questions and gave a detailed explanation of everything. I’ll always recommend Toyota Rockwall to anyone without reservation and if they get the chance to work with Ben, Isabella and Carmelo, they won’t be dissatisfied!

Russel Morgan with Toyota of Rockwall helped us find the vehicle my husband and I were looking for!!! He was so polite, courteous, and friendly! He made our buying experience feel wonderful!!! I truly felt at home with the way he talked to us and making sure we were happy with our purchase!!!!

Changing my previous rating of 5 stars, after 2 bad experiences, since I gave the rating. One, was my purchase in August 2020, where they dumped me on a kid (Ricky), that had no clue what he was doing. It was unpleasant through almost the whole process, including an insulting offer for my 4Runner trade, which I had bought from them only 11 months earlier. I finally got put with Sam, who made things much better & I did get the car & deal I wanted. Two, was just now, trying to help my 78 year old Dad get him & my Mom a Camry. They had him talked into an extended warranty they do not need & that Rockwall Green package which was now $1,900! Previously, it had been about $900 & didn't include as much. Mostly it's coverage for "never gonna happen" things. They would not remove or reduce anything with that. So, after unpleasant dealings with all 3 men involved, it stayed, but I did get the warranty refunded. The finance guy was rude, though. It's ridiculous, even in these crazy times, & paying sticker-price, that this had to be added, too. They did buy the car, but aren't happy about the whole thing. Love the car, though. My wife & I have bought 5 vehicles from them, including a good experience last January between these 2 bad one's, & had been pretty happy, but none of that matters to them. No longer happy & probably won't buy from them again, nor recommend them. However, service department is awesome...hope that doesn't change. Shout-out to Justin H.

I had a great experience buying my new vehicle from them. Paul and Cory helped me get everything together over the phone and through email. When I drove up my Jeep was washed, detailed, and ready to go! It took maybe an hour to sign everything and then I was driving away. They went above and beyond in so many ways and I am so grateful!

Josef Casares was very kind and accommodating to all my questions. He was never pushy and worked to get me to the payment I needed. He made my car buying experience easy and not stressful. Stock extremely limited, wasn’t easy to get a test drive of a vehicle. However, it all worked out and I was able to get a car I love.

First time since purchasing my vehicle at T of Rockwall to take my vehicle to Toyota of Rockwall for routine maintenance. Scheduled a time, got in right on time. Service advisor Stefanie Sanchez was friendly and knowledgeable. Impressed with auto status report printed out. Everything was good.

Had an awesome time working with Jason Flemming to get our new 2022 Toyota Corolla! He helped walk us through our first new car buying experience. Very personable and was always available to answer any questions we had.

I had an overall great experience at Toyota Rockwall purchasing my new car! Everyone involved in the process was cordial and helpful! Benjamin, Isabella and Carmelo were all extremely pleasant to work with. They answered all my questions and gave a detailed explanation of everything. I’ll always recommend Toyota Rockwall to anyone without reservation and if they get the chance to work with Ben, Isabella and Carmelo, they won’t be dissatisfied!

Thank you Bethany for helping me find my new car. If I need another car in the future, I will let you know! I appreciate your help and time you spent with me. I love my new 4Runner!

When I purchased my used Toyota a couple of years ago, I decided to opt for the prepaid oil change services, as it’s the one thing that I dislike doing myself. I have historically entered top answers on their surveys because it’s easier than the hassle of explaining but, I cannot do it anymore. I don’t recall ever getting out of the dealership in less than 1.5 to 2 hours, each time I have brought my vehicle in for an oil change. This last time, it was three hours. They can keep my money. I will go back to doing it myself.

Very easy people to work with, great staff, and quick communication. Thank you!

I’m an extremely happy with my experience. I have bought 3 cars now from Toyota of Rockwall but my most recent purchase experience has been the best. Cameron Brown did a awesome job at getting me in the vehicle I wanted knowing I’m very picky! He went above and beyond getting me what I wanted at the payment I wanted. Also getting my husband in a vehicle he wanted the same day as getting mine. Will be going back to Rockwall when I plan to get my next vehicle.

I had great pleasure talking with Jeff Monday great sales person AND kind and very good to talk with. I also have had the pleasure of talking with Russell Morgan on the phone and very good conversation they both Jeff and Russell are great sales people. If you want to buy a Toyota go zee Jeff and or Russell at Toyota in Rockwall.

Outstanding experience. My dealer, Glenn Coy, was great to work with. He was very response to my questions and concerns, and he made sure I had a great buying experience. Highly recommended.

Purchasing my Tundra was quick and painless. There is a good energy in this place. Isai was fantastic! People were friendly and seemed to be having fun at work. Buying a vehicle can be stressful and sometimes down right unpleasant, but not here. I highly recommend them.

Let me tell you just how AMAZING Cameron is…from the moment I requested more info on the RAV4 I was looking at he has been patient and kind! We were closing on our first home and he kept in communication as we were processing that before coming to look at cars. I am big on communication and he communicated really well! Carmelo was also amazing! He processed papers fast and worked with me to find something with our new address on it for proof of residency. I didn’t feel any pressure, besides the normal self pressure of having a car payment again haha, but not a feeling of being pushed a certain way for a car.

My visit was awesome, @Becca Scott was super friendly and helping me out till i setup my mind to goes with the vehicle I picked. One comment I’d is the finance team will not give me a chance to pick my financial vendor which kinda let me feel confused but the entire shopping process was great.

Very good experience with Toyota today. Service guy was very helpful. He discovered a nail in my tire & replaced it at no charge. Truck was clean, inside & out, really appreciate the great service! Thank you!

I went shopping for a new car yesterday and after 2 dealership that we left and said.. “ man car shopping used to be fun this is horrible” we went to lunch and started over. When we got to Toyota Josef C was out side waiting on me and made shopping fun! He also helped me find my new car Ruby!!! I love my new car and Josef made the process fun and made sure I know what was going on the hole time!!

Taking my Prius in for its regular service is such a pleasure at Toyota Of Rockwall. Staff are efficient, courteous, and always up front in their communication. I can relax and not worry about what I am not being told. A great place. ML

Isai was great! He was very straightforward and to the point when we were discussing the car I was buying. Rebecca also was a great help in finding the perfect car for me. I’m very pleased with their service and would recommend them to everyone.

Quinlan was awesome! He took care of every question and help us find the perfect vehicle for us! He by far has been one of the best salesman I have ever had the pleasure of working with! I will definitely be back when I am in need of another vehicle!

Traded RAV4 XLE for Highlander XSE and overall purchase experience was pretty good. Our fourth Toyota and will not buy another Make due to the success we have had with them. This said, I was just amazed that we got our brand-new (19 miles) vehicle home and it looked like someone took it through a $5.00 car wash to make it look good before we drove off. There were at least 40 paint scratches on the vehicle, mostly on the hood. I contacted the dealer the next day, the following Monday, and followed up in-between. Today I was told too bad once you drive it off the lot, but it could be buffed for a small fee. Well, I am done spending any money with this vendor both for the way they maintain their inventory and the flippant response to my concerns. Could have been very easily resolved but wow, so cheap. Shocking!

This dealership does a good job in promising the vehicle will be ready when scheduled. The facility is clean and orderly. The staff very friendly. Returned my car cleaned, vacuumed and ready to go. Nice job 👍

I bought my first vehicle here in 2018. Both of my parents have also purchased 2 vehicles from this location. I moved to Dallas but I still prefer to come to this location for my car maintenance needs because of the excellent service and consistent communication. Carlos and Cesar are great. None of the other locations I’ve been to in the metroplex provide the same service I’ve experienced here.

Routine service visit super easy. Pulled in and was greeted by name immediately. The service took the amount of time they said it would. Pick up was fast and efficient and the car is clean! A great visit!

I had a great experiece at Toyota of Rockwall. Benjamin was very catious and helpful. He made the whole process seamless. His customer service is top notch! Thank you Benjamin. May the Lord enlarge you and your household.

I had a great experience with Russ and the team of Toyota at Rockwall! They made me feel welcomed and the shopping process was quick and simple and straight forward. I would most definitely recommend this dealership!

Very pleased with the service I received today. Had a service person who was super helpful and made the whole experience seamless. The wait time for my whole service was very quick also would recommend Tyler T to assist you he did a great job.

Our experience at Toyota of Rockwall was one of the best experience that we have ever had at a new car dealership. We had an appointment and were greeted at the door and were made to feel welcomed. There was never any pressure in our dealing on a sells price. The dealership is Christian owned and operated on Christian principles. Our sales person was very courteous, polite and knowledgeable of the operation of the new vehicle. I highly recommend this dealership for your automotive needs.

My experience with my Sales Specialist Dontrell Saucier was a the MOST PLEASANT experience I ever had purchasing a vehicle. This is my second car I have purchased from Toyota of Rockwall. Both experiences were amazing! Not one complaint. The Service And Parts Dept is also friendly and helpful. I have used Toyota of Rockwall for all my car maintenance. I will never purchase a car from another dealership after all my great customer service. The Customer Service is #1! They are also Fast! I picked a car and closed the deal in 2 hours! Incredible! I also hear is an amazing employer to work for!!!! Thanks for all you do Toyota of Rockwall for our Rockwall Community! SUPPORT YOUR LOCAL BUSINESSES!!! Laura Sommer Bickerstaff My Pink Dresser Boutique Support Local Small Businesses!!! 💞

Benjamin was great to work with. He was friendly, personable and professional. He made the process easy and enjoyable. Highly recommend him! He can even do a backflip which my son loved!

Bethany S. Spent time to listen to what I wanted. She followed up, with updates. Made sure to give me the freedom to test drive, check the options. She was not pushy or had to have a sale. She had my truck ready as promised and show me the features for my truck. First Toyota truck. 20 yrs I’ve been driving a Chevy truck, and Bethany made sure what I purchased would work for me. She was awesome. Thank you for your patience. Oscar the finance guy, Amazing is what he is. No pressure to buy additional options of coverage. Explained details of forms. No rushing or delaying on the process. We even talked about College ball 🏀🏈 and he is from my area of Texas. What a bonus to have someone from the Permian Basin help me thru the process. Plus he knows Sheryl Swoopes! I can’t leave out Handsome “Corey” He was quite a character, hope he can get me my own 🦅“ROCKY” for my front Gate. Thank you guys for helping me with the process. What a Team. 🥇

Easily the best car buying experience I’ve ever had. Cameron Brown was my salesman and he took good care of me and my family. The process was smooth and transparent.

Best service and professional sales team, and financing was fast and easy. Made buying experience very enjoyable. Would recommend a wonderful salesperson, Martin. Amazing to work with, took care of everything.

I bought a Camry from Toyota of Rockwall in April. Russ Morgan was extremely professional during the process and updated me in a timely manner regarding the process of receiving my Camry. I dealt with Carmelo in the finance office who was very transparent and fair.

Jason and Ivan were fantastic and made a (normally) stressful experience a great time. I love my car and I appreciate them! Definitely recommend these guys to anyone looking!

Even though the service department was extremely busy. I did not feel rushed and they even took care of an issue with vehicle that needed to be repaired under my warranty. Kevin Mcguire is very helpful and professional. Best dealership in Rockwall for sure.

This guys are very good, ability to guild you through the process from start of transaction of the car to end. I will refer anyone to contact him for excellent servce provider The cars are very durable and comfortably at all times

I have been looking for a new vehicle for months. I have called so many Toyota houses, and was even about to call in other states to get a vehicle. I happened to see a Tacoma I liked on the Toyota of Rockwall website, and I called to ask about it. I talked to Nemo Ulibarri about this vehicle, and he mentioned ordering my truck as the one I was looking at was sold already using the same process. The entire process was the easiest thing I have ever done, and Nemo kept me updated every step of the way. I live in West Texas, and they have worked with me to get all aspects of this done remotely, and even sent a runner with the paperwork I needed to sign. They were able to let my folks pick up the truck from them as well. This has been the easiest experience in making a large purchase I have ever had. Please do yourself a favor and go to Toyota of Rockwall for any of your vehicle needs, and if you were smart you would ask for Nemo to help you out!

Nemo was an excellent salesman. He was courteous, honest, friendly, and got us in the car of our dreams! Would definitely recommend him to our friends and family!

Aaron was very rude the moment we stepped on the lot. He made it clear there would be no price negotiations and that only customers paying over asking price would be able to purchase a vehicle . All this was said after I simply inquired about a new vehicle, I did not ask about pricing or any specials. I would not recommend Aaron or Toyota of Rockwall. Horrible service.

Had an appointment with these guys to look at a specific car. When I got there they delayed me to tell me they sold the specific car I was there to look at. Didn't know the "bait and switch" scam was still being used but they do it. Do not trust these guys. UPDATE So the new car manager James Brown calls and leaves a message. The number I call back goes to a voicemail that is full. When I tried to call and ask for him, same thing.