Toyota of Hackensack River St, Hackensack

Jay Rim is the best— he would get you the best price. All staffs at Hackensack toyota are super friendly and supportive. But sometimes— it takes bit long with the wait time. Compare to other toyota shops, Hackensack is the best!

Had a good experience with sales. Paul was super helpful and kept me updated just had to do followups n check for updates. He was absolutely quick and helpful in getting documentation done. But after sales service was missing, nobody gave us a walk through of the new vehicle. The vehicle has some features which I didn't use it in past n nobody offered a walk through so bit disappointed with that.

I'd like to thank Armando, Steve, Frank and his son Frank and ALL of the staff at Toyota Hackensack for such a seamless purchase of a vehicle I absolutely love! Wonderful customer service, extremely knowledgeable, top of the line vehicles to choose from, and a great atmosphere. I will absolutely refer all my friends and family who are looking to buy a vehicle to come and shop here. Thank you all for making my purchase such an exciting endeavor!

I am overall happy with the dealership. It was slightly harder to get ahold of someone specific and often I had to talk to multiple people. However, I was purchasing from out of state and they made it a smooth transaction to ensure everything was ready the day I needed to pick up. Jay was very helpful in answering any questions I had prior and Ramon made sure to call me the day of to make sure everything was all set to pick up. The only complaint I have and why I didn’t give 5 stars is that I was promised a lower interest rate to match the rate of our credit union. I was told the day before everything was all set but when we met with finance, I was told no one talked to him and the lowest rate he could get was higher than what we were promised (again this goes back to having to talk to multiple people). However, Mike in finance went above and beyond to make sure we were satisfied by offering us an additional discount on the extended warranty we planned to purchase. Overall, it was worth the drive and I was happy with our experience

I was looking for a car after an accident I had, I contacted Miriam and she gave me her inventory, unfortunately, nothing was available for the same day. I decided to look somewhere else since it was urgent. While I was about to sign a car I did not want at another dealer; Miriam called me to give me an offer of a deal that fell. I ended up getting the car I wanted with the details and specifications I provided. The process took about an hour since I was a loyal customer of Toyota of Hackensack. For the financing documents, we met with Mike who made the process a trustworthy experience.

Not a great experience with this dealer. Went to them for a Camry hybrid and wanted to charge me a outrages monthly payments for a base model. Now called today 4/28/2022 just for a simple question about dealer adjustment price, and the person on the phone basically told me since of the shortage they are taking advantage of it and marking up the cars. So I wanted a Rav4 Hybrid LE and they are marking it up $4000. Person tells me every dealer is doing it. Just lost a potential customer great job. Not all dealers are doing the same thing. The honest dealers that are not doing shady business like you guys are the dealers with no inventory. I looked at your website and sure seems you have a lot more inventory then some dealers. You felt like you needed to answer because your guilty and that's it goodbye shady dealer.

They got me a RAV4 Prime within a month. All the price is straight forward with no games. Fast in and Fast out...thank you.

Melissa L is an exceptional salesperson that made the process painless and simple. If you’re looking for GREAT customer service, ask for her. After calling around NJ, ToH had the most transparent process and reasonable prices in this crazy market. Would shop here again.

Horrible experience, extremely unprofessional. I went through smart path, got a pre-approval, and had an appointment to come in within a few days to finalize contract. I get there and they tell me they sold the car. I even spoke with a representative from the dealer twice throughout the week to make sure the car was still there. They had the audacity to try to offer me another car at more expensive terms.

Everyone is friendly, they keep you posted on anything unexpected they may encounter during the service. The wait time is always accurate and my complimentary car wash was wonderful. Satisfied customer here!

I came in last Friday to get my wheel replaced and the team working on my wheel left it dirty with oil all over. They also did not secure the hood of my car and I noticed it rattling while I was on the highway. I am a longtime Toyota customer and always get my service done at this location. I was very disappointed with the service.

Spent half a day there to order a car. Over a month later, told order wasnt even sent to the factory yet, since they dont have an allocation. Why would you take deposit without having allocation? Asked for refund, told would have to come over again. Waste of so much time. PS. Came in for refund, conveniently credit card machine is not working. They maybe be shortage, but your salesman said these cars go for $8000 over sticker, you will not honor original sales agreement.

Good experience. Joe, the advisor, was very helpful and accommodating and was able to replace the front brakes same day, saving me from coming back for another appointment. Good job.

This is my 1st ever experience with any dealership but I am honestly telling you it was the worst experience. The 1st reason is that their interest rate is way more than whatever they told you over there at 1st glance. 2nd don't take finance with their own Toyota financial resources they charged way more than any other bank so I am disappointed with this dealership and their back door is clug with mud when I drive it in 1st rain door was filled with water so they never checked it before sell it.

Great people to work with. Our car buying experience was simple and stress free. Highly recommend this dealership!

Had my 2021 Highlander Hybrid in for 12 month maintenance. The service dept. personnel were pleasant, professional and quick. My card was ready in under the estimated time. The vehicle was clean and ready to go. I must also mention I purchased my vehicle from the same dealership and highly recommend them. Was a great experience in every way. I highly recommend this dealership for sales and service.

This was our 2nd time leasing a car at Toyota of Hackensack, with Miriam as our salesperson both times. She is amazing to work with and helped me through the whole process.

Thank you Toyota of Hackensack for a very wonderful experience I’ve had, last Sarurday April 23, i got the Rav4 hybred 2022 especially my Sales Agent ANGEL he did an excellent job. I love my Rav4 hybred. Thank you Toyota of Hackensack

PROS: This is the greatest dealership I ever set foot in. The customers are friendly there, the staff is always wanting to help, and my salesperson-Armando is a very trustworthy guy who I became friends with over time. I bought my Corolla from them and there wasn't any unusual problems with it. The layout is great in a newly renovated building, the bathrooms are clean, and there's even a children's play area. Plus the fact they have a lot with over 400 cars...biggest lot of any dealer CONS: Despite saying they honor true car value I had to fight with them to honor the price of my car quoted on the website. I also witness the mechanics telling customers that they need new parts when the customer really doesn't, that way they can make money. In their showroom, there really isn't anything to interesting. It's just a bunch of pre-owned cars, never usually anything new & interesting. OVERALL: I definitely would recommend this dealer to any Toyota fan! They have the staff, they have the largest inventory selection, and the atmosphere and the customers are nice. The mechanics have to speed up the process of routine check ups and they have to stop cheating people out of their money, but overall, its great.

We had wonderful experience leasing our Toyota C-HR at Toyota of Hackensack. Jamil was extremely helpful and helped walk us through every step in the process as well as directing us in getting our auto insurance settled as well. I recommend anyone looking to purchase or lease go to this location. The entire staff was so helpful, nice, and accommodating to our budget, needs, and wants and never once pressured us into anything we didn't feel comfortable with. A wonderful experience overall!

I had a great experience. My sales person Miriam, was able to get me the car I wanted and She was always available when I had questions or concerns. Miriam did a great job! Thank you Miriam.

Worst service experience I have ever had to go through. I have 5 Toyota cars and have been coming here for over 20 years. The quality of service has really deteriorated these past couple of years. Not only do they forget to do things like replenish fluids etc but their customer service is absolutely awful too. Service Supervisor Cedric comes off as abrasive, arrogant, and disrespectful. Very sad to see. Will have to look for new Toyota service dept.

Excellent customer service and attention to detailed by Ana Meyers which is one of the reasons I keep coming back. Place has great atmosphere and willingness to get you a good deal, this is definitely the best Toyota dealer in town.

This place is spectacular! I've purchased 3 cars over the years. Their service dept is great and Jose Alvarado, our salesperson has proven to be honest, fair and transparent. I trust him enough to send friends and family directly to him. When my wife or I bring our vehicles in for service, Jose greets us and makes sure we get coffee and our car is taken care of. They have earned our business and trust.

Quick, efficient and can diagnose and fix problems that other generic mechanics cannot resolve. Very courteous too. Will go back anytime i have an issue with ny Sienna.

Salesperson Jay Rim and the service dept manager have been extremely helpful and always take care of my needs. Great trustworthy dealership!

Very happy with my purchase and with the staff at the Hackensack dealership. I highly recommend Billy Coll in Sales, and Joe Huncken in Service.

I always get great service at Toyota of Hackensack. I bought my car there in 2003 and they've taken great care of it ever since

I had a bad experience with that dealer, in a few words “do not trust them” They selling me sienna 2022 LE, absolutely, the price was 3k additional to MSRP, here is what happened on my contract, - they didn’t tell me or give me $500 rebates from Toyota unless I figured the number on my contract and called the sales manager then he refunded me - they charged me for an optional insurance that I am not required to do, then the sales manager refunded me after along discussion -the financial agent told me that extended warranty with Toyota, then I figured out that that warranty is with a third party company not Toyota -I went to cancel my extended warranty and I signed the paperwork but they did not send the cancellation form to the third party company from 02/12/2022 until 03/02/2022, so I was paying interest for that canceled contract until now -finally, they declined to refund me the sales tax for canceled extended warranty, Toyota rebates, and optional insurance until now, Consumers, please be aware when you sign the contract, take your attorney or your accountant with you, Updates: the third party company advised me to email copy of cancellation request from my side directly, if the dealer is irresponsible,

I am very happy i made the choice i did with this dealership Extremely professional and knowledgeable as well as very personable during all my interactions. Thanks to the whole team for helping me to find what i was looking for.

They gave me the best rate possible with my credit score. I asked all the questions in mind and they answered to the best of their ability. This allowed me to make the best decision without feeling like I had a disadvantage in anyway. I thank them for their patience and will do business with them again.

Miriam made very easy buying a new car. I’m very happy with her service and will recommend her to my family. Thank you Miriam again for your service.

Ana is very professional and friendly to work with. Seamless process overall. I am very happy with her service. Would totally recommend anyone to ask for Ana for their purchase. You will be in good hands. Ana gave me multiple test drives of the same vehicle(Supra 3.0) when other dealerships were not offering a test drive of some vehicles less than half its price(Honda Civic Type R) .Special shout out to Paulo Almeida for helping me out with the delivery of the vehicle. 5* Sales, I am very happy. Unfortunately that is not the same with the finance department. WATCH OUT!!!! I work as a Data Scientist for a finance company. I don't think they knew that and thought I was a noob (I am a recent graduate and may be that painted a picture of a scape goat?). The loan options they presented to me was 'predatory' and a complete rip off. I understand we are all here to do business and make money, but these were unacceptable standards. Overall, sales is one of the best experiences. Walk in with your own finance options and you will be good to go.

Toyota of Hackensack is the best. I won’t go anywhere else. Sales associate Paul Almeida is honest and doesn’t play games. Straight shooter.

I bring in my Highlander for front passenger tire issue, the guy on the front desk look at the system and told me I don't have warranty most likely I need to pay for what ever is wrong with the tire. So after they look at it the technician said the tire is been punctured and need replacement, so I told them to check again if I have warranty they said NO, but I know I have warranty so asked him if I could get the paperwork in my car to show him I have warranty and I was right. So my question is how come the system doesn't show I'm covered and had warranty? If my wife bring the car in then she would have to pay according to their records. So before you bring your car in check if you are covered otherwise they will charge you...

The Team figured out that the issue was not with my vehicle, but with my cellphone!! So, I replaced my cellphone today and everything works well 🙃

I made my purchase a little over two weeks ago. I had been waiting for a car since Dec '19. Unfortunately for me that never came. Jay was helpful in keeping updated with what was coming that was similar. I ended up buying my 2nd choice and Anna was very friendly and patient too. No pressure sales and finance people. Very pleasant and efficient experience. For sure would recommend this dealer.

My husband and I had a great experience here at Toyota Hackensack. Melissa was the one who took care of us and she is was so pleasant to talk to. She made the process smooth and easy and on top of that, she gave the best price for us. She laid everything out and explained the breakdown of the costs. I didn't feel cheated and we knew exactly what we were paying for. It took us 45 minutes to get here and it was worth the drive. Thank you Melissa!

I was apprehensive going to buy a car at a dealer. It was used, I did my research and even secured my own financing to help speed the process along. Alex greeted me and was very friendly. He let me test drive the car right away and quickly started my paperwork and trade appraisal. I was not is only client that day and he was juggling 3-4 clients at once. He made sure to check in if I was waiting longer than 10 minutes to update me. They gave me what I wanted for my trade with no issues. They were able to match my loan rate with their in house offering and streamline the process. The insurance rep was very friendly and helpful. Once finance was ready for the process went quickly. Mike explained everything completely and answered any questions I had. This is by far the best dealer buying experience I have had. I would come back here no problem for another car. The car only had one key and they were unable to locate it so they ended up giving me money off the car to cover the replacement cost. There was no fight about it either. Smooth operation and painless process. Thanks to everyone at the ToH team.

Have purchased multiple cars here over the years. Our previous salesman passed away, very happy to have found Miriam as our new sales person. Another great Toyota from Toyota of Hackensack. Will be back!

Some of the best customer service that I have ever experienced. Due to the chip shortage I had a very difficult time finding the exact car that I had been looking for. After searching several states and multiple dealers I was able to able to locate the exact car I wanted at Toyota of Hackensack. Melissa not only found me the perfect car but did it in record time. She and the entire team at Toyota of Hackensack made the entire process as smooth and pleasant as possible. I will definitely be using their services in the future. Shane

My car kept getting a new problem every time I went! I came to the service section for a sound my car was making and I know nothing of cars to go to another shop. The first time it was the brakes, then the water filter(?), then my tires. And now it’s the splash guard dragging. I thought I wasn’t going to get scammed but no repair shop is safe. Also, I made sure to ask for a diagnostics test to get a list of all problems with my car and none of these came up.

Horrible and Unprofessional Customer Service. I came to them to order new Toyota. Sales person started to add to MSRP additional fees. Some of them were regular (like registration), some just optional, which he declined to remove. When I decided to think about them a bit and check with other dealers around, that sales person became very upset, arrogant and rude. Completely unacceptable and unprofessional behavior. When dealership keeps such sales people they will loose customers and orders. I left them, drove 15 mins to other dealership and left deposit for a new car there.

Great service! wasn't rushed and nothing was forced down your throat like most places usually do! love the car and defiantly will be back if we ever need another car!

This is horrible dealership. They don’t have any answers and are completely unhelpful. I ordered a car and they cannot tell me where the vehicle is. I have to constantly call them rather than them giving any updates. They gladly took the deposit money to hold the car. They told me that the car is going to be on hold for me. Now they cannot provide any information on where the car is. Do not deal with this dealer or Jose Rodriguez or Ariel from Sales

this place was The worst experience for my girlfriend he had to take her car back 3 times for then to fix it 2 times she was lied to to come and pick up the car which was not done because once they said it was done and got there and then was told that it wasn't 2nd time was to pick up car and the parts were not ordered right so again I was turned down and had to ride a 1/2 hour in traffic down 46 back to little fairy and I did not feel safe in the lunar car they game me my experience adds a Toyota of Hackensack has been what are the dramatizing experiences in my life if I didn't sign a contract to Elise to had this car and had to get it fixed at this Toyota dealership I wouldn't have it at all I hope this will wake up this man at this dealership Carlos and let him know what a wreck he has put on one of his customers sincerely yours truly

I’m a regular here since I bought my car a few times at this place. This time, under a warranty, I left my car here for repainting. However, I’ve called a few times after 3 weeks since they said that my car will be ready to go soon, but they started to ignore me every time I called them. Right now, one month has passed, and I still don’t have my car back! I’ve had another experience a few months ago where they told me that I have to fix my tire, but after fixing it, I realized that my tire did not need fixing at all. They just stole my money. I’m not buying my car here next time. I don’t recommend this place to anyone unless you want to be ignored.

Everyone at this place was nice- the guy that greeted me to check my car to the agent that explained in detail what I needed to repair in my car immediately.

We recently bought a highlander xle hybrid and we are so much satisfied with the professionalism of the staff esp. Ana Mayers, sales consultant.. she showed an excellent service! She was so much helpful, nice, friendly and most importantly able to help to get what we wanted , she stood with us till the end of all the transactions so we were completely satisfied! She is an excellent professional who knows her job!

I had a key issue they promised to handle it in a day but i got my car back 3 days later.they are too slow and overprice . Customer representative unrespectful and so rude .i dont recommend that location..

We had a great experience purchasing our new vehicle from Hackensack Toyota. The entire process was seamless and efficient. No haggling or game playing. The also delivered the car to my home which was much appreciated during these challenging times. I will definitely purchase from them again.

They have a great staff, highly recommended Jose Alvarado which is a Sales Representative he always takes care about anything in regards your purchased or lease. More than 4 years has a customer, can't complain!

Paul was a fantastic help with my 2021 Sienna purchase. He made sure I had the right car for what I needed and stuck to my budget. In no way was I pressured into upgrades I didn't need - no pushy cars salesman stereotype here. The paperwork was a breeze and ready for me when I picked up my car.

The service person that usually takes care of us is exceptional over other past service personnel experienced that have tried to take care of us. It's hard to find Dealer/Service stations that have quality customer care these days.

I had an outstanding experience servicing my newly purchased Lexus G470 at Hackensack Toyota. The entire service staff and managers are extraordinarily professional, knowledgeable, and honest, which is difficult to find with Toyota/Lexus dealers in the Northern New Jersey region. Prices are fair and reasonable for all services. Toyota of Hackensack is simply the best local service center you can find. It’s worth adding that my experience working with Susana Chiabo, an assistant service manager, was top notch. Highly Recommend!

Very organized,friendly service.Evan is very professional and helpful.Thank you for everything 👍

Meriam helped me get my car and so was incredibly wonderful! She is very responsive to questions, and worked really hard to find me a car with a manual transmission that I wanted (she eventually found the car I wanted, over a hundred miles away and had it brought to Hackensack for me!). In addition to this, she was very transparent with pricing from the beginning, and was able to give us a great deal. I trust her and would recommended anyone looking for a car to go to Meriam at Toyota of Hackensack. She's very motivated to help :)

My husband and I are extremely experienced car buyers. We have excellent credit and walked into Toyota of Hackensack knowing what we wanted. Our sales person, Alex, was wonderful. But that's where the good experience ends. When we were ready to talk financing. We were given a number for the APR and were satisfied. We then proceeded to wait over three hours to meet with the person in Finance. Turns out he didn't even come in until 2:30PM, we were ready to finish financing at 12:30PM. Besides the wait, our APR changed, which Steve failed to mention. He also didn't print all of our paperwork. I was so blind with hunger, I couldn't stand to deal with his stories about helping his daughter move, politics, and how tired he was. He could tell me all his personal life but not the bait and switch of our APR change. The deal nearly folded when he found out I had four kids and told me I should by my husband a television. I drove home to find that there was definitely something off with the vehicles alignment or tires. It only appeared when going over 50 and there was no way to find that on the test drive. Turns out the shop had massively overinflated one of the tires. I'm glad I didn't have a blow out on the Turnpike. Additionally, we bought from out of state. The person we needed to talk to at the dealership regarding when our plate arrived, apparently never works. After emails and phone calls, our sales person Alex finally found our plate on someone's desk and mailed it to us. We received it, all bent up, the date before our temporary plate was due to expire. Toyota of Hackensack offered to pay us the difference from the APR issue (which took several emails and phone calls to even negotiate that). And right now, it's been three weeks and we are still waiting on a check. We can't get ahold of anyone after multiple emails and phone calls. Buyer beware - if your sale will be easy and straight forward, then you may not have a problem. If you have a question or a need assistance beyond a sales person, you will likely need to live around the corner to harass them. I will never buy from them again.

Toyota of Hackensack is THE BEST!!!! 👍 My experience has been nothing but pleasant at this place and I am glad I bought a car with them! They really take care of any issues you may have with your car and are very knowledgeable! Their prices are also fair and reasonable! I highly recommend them! 🐣

Miriam! Miriam! Miriam! I did not expect to be able to drive off the lot today with a new car but thanks to her assistance and perseverance I was able to do just that! She was kind and helpful and the whole team here was able to take care of all of my needs. Will be buying all my cars from them going forward!

The best Toyota facility i have ever been to. The employees are beyond professional. Went in for service and repair on my vehicle and left it over night. I was kept updated on the status of my vehicle and was ready when promise. In addition, i was explained by mechanics and physically showed the issue of my vehicle. We need more facilities and professional employees in the Bronx.

I consistently receive top quality service at the service center of Toyota of Hackensack for the past two years. Joseph makes the experience quick and simple, he easily is able to explains the services that will be preformed on my vehicle. I did purchased my Sienna at an other Toyota but I will make my future purchases here because of people like Joseph and the repair team here at Hackensack.

Had a great experience with Miriam from Toyota of Hackensack. I found one of their super low mileage used vehicles (377 miles!) on cars.com and sent an email to Miriam through the site. She contacted me almost immediately. Throughout the morning we discussed my purchasing options, and by 5pm I was in the store signing the paperwork. Wish every car I bought was this easy.

My experience with Toyota of Hackensack couldn’t be better. I had to bring in my vehicle to be serviced after my catalytic converter was stolen and Louis took care of me. He went out of his way to get me set up with a loaner car so I didn’t have to miss work, his communication during this whole process was exceptional. I appreciate them taking care of me and will definitely come back for more of my car service needs.

What a joke here from service to sales. Take my car here for service they always try to rip you on maintenance when it’s a lease and overcharge you for stuff you don’t need. Only go for service cause it’s close to home and always say no to any extras. I thought I’d give them a try for a new car. I’ve tried them before but never get anywhere. Let’s see 5 years later things don’t change. Sells rep doesn’t even properly introduce himself just says you know everything is 4K more now. Cars take longer to get there. Excuses no attempt made at making a deal. I’m currently at prestige signing papers to make a deal which I told the rep I was okay with waiting. Literally a 30 minute deal. Very profesional, introduction right away will recommend people here.

I was fortunate to encounter an excellent salesperson when I recently purchased a car at Toyota Hackensack . But after the initial purchase I discovered how poorly run this dealership seems to be. When I arrived at the appointed time to pick up the new car, it took over two hours of waiting to get the paperwork processed. I finally got a brief introduction to the special features of the vehicle and was handed a packet of materials. When I returned home, I discovered a “Checklist” of all the steps the dealer was supposed to complete before giving the vehicle to the new owner. That checklist was supposed ti be signed by the dealer and by the new owner (to indicate completion) . That checklist was never completed. Subsequently, when I took my new car to my local auto shop for the required inspection, i discovered from them the the new car had not been properly prepared by the dealer- the tire pressure on all tires was excessive, rubber caps that were supposed to be installed for anti-rust purposes had not been installed, and more. I further discovered that attempting to contact the dealer by phone with any question I had was hopeless. Each time, the persons I phoned were not available. No one responds to phone messages requesting a return call. In sum, it appears to me this dealership is strictly in the business of selling cars. After the initial sales contract, customer service is a lost cause. I WILL NEVER PURCHASE A VEHICLE FROM TOYOTA HACKENSACK AGAIN. (I’ve removed the license plate bracket that indicates where I purchased this new car with the hope I can save someone else from such a negative experience.)

Had a great experience at this dealership! From the second I walked in Nixon helped me understand what different models & features were available with the car I wanted & he was very nice. It’s been three years now since I’ve leased my car & decided to buy it out & Nixon was very helpful during that process as well. I definitely recommend coming to this Toyota dealership!

Amazing experience buying our family car (2022 Toyota Highlander) Ask for Jamil!! He helped us so much and explained everything great. We highly recommend him he's the best! Toyota in Hackensack was the easiest dealership we have worked with and wonderful customer service.

Just picked up a 2022 Supra 3.0 Premium. Worked the deal with Jay in the online department, and finalized everything in person with Paul. All of the staff exceeded my expectations, and I highly recommend dealing with Paul for a personal car buying experience. Down to earth good people, and not pushy. Great experience all around.

I tried purchasing a vehicle recently and was so terribly disappointed. They pulled my credit and took my credit card number down. They said they will take the deposit which will reserve this vehicle for me. The vehicle arrived at the dealership a few days later and one of the managers there apparently decided to keep the vehicle for himself! I was obviously upset so they said we can try to work something out. I never heard back from them. Every time I called, nobody was available. Do not recommend this place.

I received a discount coupon for an oil change and tire rotation. I used the coupon. When I got home I discovered that you overcharged me by five dollars. The work here is very good but the service advisors seem to change very often and they don’t really show much enthusiasm.

Excellent service. They listen to your needs and make a deal that matches it. Also great warranties. Toyota never fails✅. I purchased my car with Johnathan and he is an excellent seller.

Jose Alvarado at this Toyota dealership helped me from the choosing of my new Toyota Crossover all the way to the paper work and even to set up the apps from my phone to car etc. It was a really relaxed, calm, organized process for me going in there buying my new car. Everyone was very professional and the process was smooth and streamlined. Thank you!

I have been going to the Hackensack Toyota dealership for years now and they provide excellent service! The cars are very good, incredible reliability, and decent prices. I was helped by Miriam on my latest purchase and she was really great! I wanted a CHR and she knew all the specs and found the exact model I wanted with the specs and features I needed! Thank you Miriam and thank you Toyota of Hackensack! The oil changes are great here too. Nice waiting area inside. Free hot chocolate and free car wash. Power outlets to charge laptops and phones. Comfy seats. TV and a free arcade game with multiple classic 80s games.

Mario, Jay, and Paul made the process of trading in my car and getting into a new car seamless. From the sales, service to finance they executed with courtesy and professionalism. My second time from Toyota of Hackensack.

Let me start of with saying all was good at first but as my services kept increasing and as my car warranty got close to expire the service started and kept getting worst. My last service was the last straw. Took my SUV for an oil change and a roof leak (2019 rav4). I got there and was told that i will take the full day to diagnose the issue. I asked for a rental and they didnt have any available, so they gave me an ultimatum, either stay stuck in the service dept all day or leave and re schedule. Decided to stay, I had to go to the office and ask for Uber reimbursement and they couldn't even offer me that. Once I was there for half of the day they said that the roof leak can't be taken care of and that i have to pay 1k plus for the repair. this issue came from factory!!! May rav4 have this issue! They did had fixed it before when my car was under warranty and now that it wasn't they rejected the fix. Dana was whom took care of me and she did nothing to accommodate me. Terrible service and not worth wasting your time here. Go elsewhere. They treat you like you are not worth their time specially after your car is out of warranty.

All I can say is it couldn't have been easier. They were accommodating and I even purchased an extended warranty that is transferable in case I ever sell the vehicle. James Loscalzo and crew couldn't have been more informative. Thanks again.

Worst dealer ever. We bought a car from there but never received a registration card. We called on 6 different occasions to get our card but they keep sending me around to different personnel with no answer or result. I texted and left many messages to the saleswoman but she never got back to us.

Was looking for new car and Mariam helped me and the process was real fast. Liked the response and followup from them. Would recommend.

Called to make sure they had the necessary part I needed for my car. They assured me they had it. Took 18 days to get my car back, and was overcharged the price quoted and approved by my insurance. Asked why the price difference, they assured me they spoke to insurance about the mis communication. Lie. Did not. Haven’t received the difference yet

When I purchased my Camry in 2009 from Toyota of Hackensack and start coming back for my maintenance service,I have been treated with the upmost respect from all,and I have asked questions regarding my service and was given answers and was very satisfied and was very happy with the coupons that is added to each visit to off set my total amount, love Toyota and the service they have given me over the years Way to go Toyota Nancy McCorkle

This car is for my teenage son. After asking several times about the mechanical condition of the car I was told "excellent shape, the mechanics didn't find anything wrong with it". Drove 3 hours to pick it up, drove back home to find out the clutch was slipping, the thermostat was clogged with rusty coolant, the brake lines were rusted, the slave cylinder was shot, it barely held idling, a hole in the exhaust system (see attached photo) and a cracked CV boot (see attached photo) . I contacted the dealer to let them know, they didn't even call me back. I was left with a car full of issues, I now have to spend more money to get it fixed. I was expecting honesty from a dealer of that caliber and presence. I don't get how they let customers drive away in an unsafe car. Why would someone run a business like that?

My 1st trip to this dealership I worked with a gentleman Joe Alston who was amazing, took time to cater to what I wanted, worked with me, made me feel important as a customer. My recent visit and the dealer I just happened to walk in to, makes me never want to do business with this dealership again. My advice know what you want before you go. If you are looking for a comfortable experience, unfortunately, I can no longer recommend this dealership.

I honestly didn’t want to write a bad review , I absolutely loved this dealership. Unfortunately I had to do some repairs on my car. Every time I do to fix the problem it cannot be fixed , they keep fixing everything else “that they think is causing the issue” yet I’m having the same problem. It’s not like I live around the concern to constantly take my car there to be fixed. Not sure anymore if I’ll continue to do business with this dealership.

I have been going to Toyota of Hackensack for many years and I normally lease vehicles. I was in a lease and I decided to purchase the car. I already spoke to Toyota Financial and had the purchase price of the vehicle. Toyota charged me a higher price for the vehicle than the buy out amount. Than they added on these extra fees. When I asked about these extra fees I kept getting the run around. First I was told it was a Lease Buy Out Fee. Than I was told I needed to pay a Disposition Fee. They have made up all these added fees. I know I should not have taken the car and paid for it but unfortunately it was during a snowstorm and I wanted to purchase the car and leave . I guess because I paid cash for the car they took total and complete advantage of me. I called two other dealerships to ask about these so called fees and they have never heard about this before. I was told by Toyota of Ramsey and East Coast Toyota that you pay what you owe on the car and any DMV charges and NJ sales tax for the car. There are no hidden fees AT ALL PERIOD !!!!! TOYOTA OF HACKENSACK STEALS YOUR MONEY!!!!! DO NOT GO TO THEM!!!!! I have made numerous attempts to contact their management. They will not get back to me. I called Toyota Financial to report them and I will be contacting the Better Business Bureau.

Let’s start off with the experience was okay with the sales person Ariel. I would buy a car from him but the manager is What pushed me into a 1 star review was when I asked for the manager on the date of 1/26/2020. I was told that “he doesn’t have time to waste”. I feel like as a consumer a manager should always make time when requested. His actions were unprofessional so I walked out. They have three cars with the price of 18,995 but the one I wanted was crashed in the bumper. Was not as displayed. I understand it’s a loaner but the manager refused to have any leniency with the price. The photos online were not as displayed. I wouldn’t have fought the price if the bumper was good just like the other three cars. See photos. Ultimately Ariel did a great job.

I had an absolutely fabulous experience. I had my eye on a new car for quite some time, a specific model as well. On day of purchase, the car was fully serviced, fueled and prepped for driving. Anna helped me out and treated me with utmost respect! A great first car buying experience! Highly recommended!

Steve and Amando are awesome! They made my purchase so easy and smooth. Keep up the great work. A+

Have purchased 2 vehicles here and used their service department many times. Staff is knowledgeable, helpful, and pleasant.

I had my car serviced but it was not done right. I brought it back to them to complete a job that wasn't done. I spoke with Mr. Hobson the service director who took care of everything!!! Mr. Hobson understood my frustrations and made sure the job was done right this time. Thank you Mr Hobson!

Miriam definitely was a pleasure to work with. She was very responsive to each of my questions and very patient with me as this was my first time purchasing a new vehicle. After visiting other Toyota dealerships, I found her going straight to the point and being very transparent in what I was getting. Because of the shortage I had to wait a few weeks but it was worth it! I currently am in love with my car. It was a smooth transaction, all around 😊. Thanks!

This is our second purchase at Toyota of Hackensack. Tremendous team to work with. Thank you to Bill and Freddy for making the experience seamless each time, we will definitely be back when in need of our next family car.

We had a great time purchasing our new 2022 sienna at Toyota of Hackensack. We really trust them as opposed to other dealers in the state and we were treated well throughout the entire process.

I have been a customer at this Toyota for 5 years. I believe the service center is quite good, but lacks somewhat in warm greeting and friendly customer service. There sales department could use some improvement. They need sales representatives truly interested in helping the customer and not just interested in their commission!! Honesty and dedication can go a long way!!!

Came here after getting a flat on the GW in my RAV4. The service person I dealt with when I drove in the car was extremely annoyed I didn’t “have an appointment”. Once I finally got to a cashier, they had to pass me to another cashier, then finally ANOTHER cashier just to find my Toyota care account. Not sure why the first two cashiers weren’t adequate enough to find my account? But each person I dealt with seemed extremely annoyed and frustrated. Maybe I’m still reeling from changing my tire on a bumper-to-bumper GW, but the attitudes I received at this service center felt unwarranted and incorrectly directed at me. I can promise I won’t be back.

My sister purchased a vehicle at the location and the salesperson was lazy to go over of how to operate the navigation system or assist with get it installed on her vehicle.

Diana was extremely helpful. Monthly payments are high but worth it.

Easy appointments through their website, prompt check-in process, friendly and helpful staff, and they deliver as communicated. If you decide to wait, their facilities are spacious and comfortable. If you decide to pick-up, communication is clear and concise. I believe they even have huttle service though I did not take advantage of it. Great experience and I will continue to come to them for service. I also plan to purchase my next vehicle from them when the time comes.

The labor cost on the work order was less than $100 which means the time it took to swap out the dysfunctional radio/nav system and install the new one was less than one hour. However, even with an 11:00 appointment, my car was not ready until 4:45(that was after 2 phone calls from me to service to get an update). Then it took 1 hour for the shuttle to pick me up(another 2 phone calls from me as I was told the employee was getting gas and would then be picking me up). I live 9 minutes away. I finally got my car at 5:55. Inexcusable! This is by no means efficient or satisfactory treatment of your Toyota car owners. Two issues I have with the car I have had since I purchased it from you last Sept. and I dread having to bring the car in for service because I know it's a looooooong wait! But when the radio and nav system were malfunctioning I knew I had to come in while under the warranty period.

Dana and the crew who worked on my RAV4 worked very quickly to replace the dead battery in about one hour.

Nick at the service department was awesome and super helpful. Made me feel comfortable and at ease. Pretty much the majority of people I interacted with from service department were all cool, friendly and helpful. Nick just went the extra mile cause i think he can tell I was nervous, and worried about being over charged. Which I was not overcharged. Thank goodness. All and all I definitely recommend Toyota of Hackensack and Nick from the service department. All of the service department thank you. And Nick thanks for having patience with me and answering my ever question. Will see you soon.

This is a no-nonsense dealership, which is a rare gem in the tristate area. I had the pleasure of working with a long time sales consultant, Paul, who provided me with a full schedule of fees, worked with me on price, and most importantly, respected my time. I closed on a new Toyota in a record shattering 2hr30. Highly recommend.

Made an appointment yesterday to have 1 tire available today for a tire change. After an hour of waiting susana says they don’t have the tire and I have to come back another day that the tire isn’t here. Re-checks and finds the tire. Then I wait another 2 hours. At this point I’ve been there for 3 hours for 1 tire change. I told her I don’t even want the wash since I’ve been here so long she tells me next time to call parts. No, it’s not my fault where the person that picks up transfers me to. That’s not what u tell a customer. After all that they didn’t even fill the new tire with air and now its 22 less then the rest …seriously do better.

I just bought a car from Toyota of Hackensack and I am extremely happy with the service I received. Jim Loscalzo was my salesman and I would highly recommend him to anyone looking for a stress free experience. He was very professional and knowledgeable about the vehicles I was interested in. Right now dealerships are experiencing issues with low inventory and Jim went above & beyond to get the car I wanted. Plus he will make you laugh, very personable guy which helps because car buying is not always fun! Thanks Jim!

Sales people are not very responsive. I bought all of my cars from them but for some reason when I was looking for a new car, they are not too interested. Made several calls and I am able to get a response from their manager and one of the sales person but after our first discussion, they have not called back on the items we have discussed. I even called and left messages and they have not responded. I've decided to go to East Coast Toyota and I was able to buy the car that I wanted. I hope their senior management reads this feedback since they just lost a loyal customer.

I came to Toyota of Hackensack because of all the excellent reviews I found online. Figured this dealership had a good reputation so this was where I wanted to purchase my new Toyota. All I can say is the reviews were completely accurate! Upon arrival I was immediately greeted. Ana Mayers worked with me to put together my new 4Runner build. She did not try and sell me something I didn't want; instead she worked toward understanding exactly what options and color I wanted. She then outlined what the next steps are and what the expected timeline for receiving my new vehicle would be. Ana kept me updated throughout the build wait time. When the vehicle arrived at the dealership she worked with me to prepare the necessary documents for finalizing the purchase remotely via text and email. When it was time to pick up my new vehicle I was nearly in and out within an hour. I can't say enough about the team at Toyota of Hackensack. From the sales team to the finance team, it was truly a pleasant buying experience and I especially appreciated everyone's professionalism and dedication to meeting the customer's demands. I would strongly recommend this dealership to any of my friends or family members.

Purchased a vehicle from this dealership about a month ago. I was dealing with Jay Rim, he is definitely not a person I would recommend ever working with. He was terrible with phone calls, emails and updating us on any information. We came all the way from NY to NJ to pick u our vehicle and it was paid for a week prior from us getting it. Arrived on site and our vehicle that was already purchased everything signed was not ready to go. No detail or anything. They couldn't even find the keys for it when we arrived. Sat in the waiting area for over 2 hours and didn't even get to deal with Jay. Jay had pawned his dirty work onto some poor lady who was extremely nice to us. She unfortunately had no idea what was going on. We are still waiting for our check that Jay assured was mailed out 2 weeks ago and here we are... still no check. Overall I would stay away from dealing with Jay. Dealership is nice and prices are great.

Toyota of Hackensack is outstanding. The service department always meets my needs and is efficient and knowledgeable and helpful in coordinating with my schedule. I have worked with The manager, Cedric for over 18 years and he has always been incredible

I would like to thanks to Bob Helsticki seles consultant for a great and quick service. I was In and out in a total of 3 hours I hope we can keep on making more business in the near future

Picked up a new 2021 Supra 3.0 here, worked wirh Miriam and she was absolutely amazing. Extremely professional throughout the whole process and made the buying experience so easy. Will definitely buy a car from her again in the future as she was top notch.

They wanted to charge me $90 for an oil change that I got at Toyota Universe for $50. They settled on $65. Waited little over an hour and a half which is too long for an oil change. Due to price and wait time, I won’t be back.

the salesman from toyota lie to the customer to close the deal ..I was told they were selling me a new demo car each mean one of manager was using car. for the whole while I was asking for car fax and salesman don't worry man i get you after you sign there paper.ok that car fax was never given to me.so on next day i went to the manager ,so that was when my salesman john ramier i think that how his name is told that car was sold but the ladies gave back the car because her husband pass away of covid 19 ..ok so i was tricked because he told was demo and this is not even the beginning after i found out about all this. they told me after i asked since the car had a previous owner i don't get 25 thousand free service each is oil change for free.. my advise to anyone who wish go to this dealership is be careful they are not people that you can trust in my opinion they are just like that phone call from scam like..be careful when go there they are not a good people that was a 55 thousand dollars tundra the i bought new, with no free service that every new car has..so this was my bad experience with this place. i will never buy a car there ever ever ever again dishonest people.

We had a very pleasant experience with José Alvarado he sold us a certified preowned Prius it was the only one in the state with the low miles that was available he made sure that it was clean and perfect when we picked it up his attitude was courteous and professional and I would highly recommend him and his business

Dropped my car off at 8:30 am per appointment and it’s 11:30 am just for a oil change. When I got to my car they didn’t even do a car wash, just like the last time. I forgot that this happened the last time as well. Nice place but not organized.

I get great service every time and everyone is friendly and professional

Olga and her team are amazing! They put my safety first, without pressuring me to spend hundreds and hundreds of dollars. And they were mindful that I needed my car the same day. She was communicating with me all day while my car was there. Best customer service! I’ve been going to Toyota of Hackensack for the past 8 years and always had a good experience, but this was the best one.

I LOVE my new rav! I had a great experience at Toyota of Hackensack. I was looking for a fairly new certified vehicle. I was greeted by Miriam and she informed me the vehicle was still waiting to be transported from the auction it was purchased at but that we could do pricing and wait for it to arrive. She gave me a fair value for my trade and after test driving a vehicle and sitting with her, I knew, sight unseen, that this is the car I wanted! She was so informative and worked with my budget. Unfortunately, the car took over 2 weeks to arrive, but Miriam kept in touch with me the entire time. The car came but had some damage.. Miriam’s team repaired the vehicle way beyond what I expected and I completed a deal that evening! Miriam made my car buying experience easy. Thanks again!!!!

I walked into Toyota with my dad unsure if I wanted to buy or lease a vehicle. My lease was up on my Kia mini-van. I knew I needed third row seating but I didn’t know if I wanted another van. We met with Miriam and she knew exactly what I was looking for: a Toyota Sienna. We put a deposit down that evening and picked up the car two days later. She was polite, knowledgeable, ten steps ahead of the game, and made the process so easy. My father and I were extremely impressed with Toyota’s customer service overall and definitely with our sales person, Miriam.

The car buying process can be arduous at best, but Armando and the rest of the staff I dealt with at Toyota of Hackensack made it a breeze. Armando is fantastic. He didn't try to push me on a car I wasn't interested, because he genuinely cared about finding me the car that I wanted and would make me happy. Armando found me the EXACT car I wanted -- year, make, model, and features -- and kept me informed every step of the way as I waited for my car to be delivered to the dealership. The price was beyond right, and I walked away with the precise brand new car I wanted in my price range. I couldn't recommend this dealership enough!

We've been coming to Toyota of Hackensack for over 20 years. We bought a new car this week and worked with Angel Alvarez and he was outstanding. He was knowledgable, friendly, and worked to get us the best deal possible.

I had a bad experience in this dealership .. in this place they should train the sellers well .. they are rude and they told me that if you are going to buy to show you the car and they do not have patience to show the promotions or the new cars. I feel that the manager in this store cares to sell them no matter how happy the customer is

As always, Toyota of Hackensack goes beyond expectations. I needed Air valve plugs and they just gave them to me. I love their service and parts department. They are super polite and helpful.

Cars are in short supply now and it's a bad time to buy one, but we had a good experience at Toyota of Hackensack. This is the first time I've walked into a dealership and driven away in a car in one trip. That's probably not special, but they made it possible at a time when they were busy.

Always great service! Comfortable waiting lounge.

Service at this dealership has so far been on time and well done and the staff are pleasant, courteous and professional ....thank you !

scheduled for a 1:15 appointment. The two receptionist are completely useless. I was apparently “checked in” and told I was “good to go and to wait”. two hours later, i go to follow up why it’s taking two hours for a service appointment. Find out these broads did not sign me in. Waited til 4:30 to finally get my car.