Tower Loan Jewella Ave, Shreveport

Zero stars. Save your time and go to Republic Finance if you are needing assistance. I was a good customer for several years. Requested a payoff and due to the holiday and mail running the way it has, there was a $14 fee was charged. You would think as a one time courtesy this could be waived, but instead I was treated with nothing but rude responses of no. This is after asking for over 10 day payoff and staying in correspondence with a rep. there. What is $14 after sending in over $1000 pay off, that Tower could help the customer & waive. Including the customer service with TL has always been rough around the edges. Best to take your business elsewhere.

I'd like to give 0 stars. This place uses misleading business tactics to try to get you to take a loan out. We paid our loan in full and asked them to stop calling us and 4 years later they are STILL calling saying we have a loan that "needs to be picked up" and implying that we need to take action immediately. We haven't had a loan with them in 4 years, we were never late, we paid it off in full early. They try to get you to take out a loan with a low teaser rate and jack up the rates when you don't pay it off early. Awful experience, awful company, they take advantage of low income families.

I've never had an issue with Tower. They have financed my furniture twice and I've had two personal loans with them. I have used both Shreveport branches and haven't had an issues. The only reason for the four star rating is because everyone can make improvements in some areas. Overall, tower is my go to company.