Tom Denchel Ford Country of Hermiston S Hwy, Hermiston

Take your vehicle to a cheap oil change shop and hope that everything was done right. I don't take chances and neither does my wife. We only go to Tom Denchel Ford where I have the utmost trust in them from many years of service. From scheduling to customer service, you can't trust anyone else. They even picked me up and I got a free car wash! Small town value and the best employees, period.

Purchasing my new vehicle from Tom Denchel Hermiston was a breeze! The no-pressure sales team was excellent (I worked with Josh and Paul) and the finance team was fantastic! This is a challenging time to buy a car and these guys went above and beyond! Definitely my go to for future car and truck needs! A+

Our experience with the service department over the last several months was awful. We have a 2016 F350 with only 49,000 miles and we have had it since brand new. It has always performed and ran great until august when they did a software update. This last time it was in the shop was another recall and after we got that recall done my husband drove it to work and it coded and told him 50 miles to shutdown. They call us and tell us it’s the filter and will be over $500 for repair so we authorize and then they call us and tell us now they need to replace the EGR for a bunch more money and the part is weeks out…we picked it up and brought it to a different mechanic and asked Tom Denchel to give us a partial credit since their initial diagnosis was wrong and they wouldn’t do it. Told us we don’t run the truck hard enough when we have had this truck for 6 years and never had this problem until they touched it. They could have easily worked with us but chose not to. It was obvious all they care about is the money..sad deal in a small town. They have lost our business forever

These guys did a good job of getting me in and out on my new truck purchase, the process was a little slow due to what’s going on in America but I rate these guys 5 stars. Paul did a very good job on handling business even knowing I was frustrated about a few bumps in the road. I’m a very picky guy but these gentleman made me happy on my new truck purchase! Y’all go check em out!

Above and beyond service from GM Juan Ozuna and Sales Manager Paul Felix ! Thank you for taking care of us and giving us Top dollar for our trade after all others wasted our time ! Got a great deal on our F350 Dually Platinum on crazy market like today and we are absolutely Thankful to Tom Denchel at Hermiston this is our 2 purchase and will continue to do business with them for all our needs !

Was pretty straight forward when we bought a vehicle from this place. They gave the mechanics report. They only came down a little on price, which was in mid KBB range, so we were happy. Nice staff. Tara was awesome. We are happy with our as-is purchase. If I were to give one critique, since this location sells cars and is the service department, the place needs to be spruced up a little bit. It felt like we were in a tire shop, and there was a lot of clutter. I think some new paint, maybe some privacy fogging vinyl on the managers office window, key boxes, file cabinets and storage would just clean up the look and feel. :)

Jaime was our sales contact and knocked it out of the park! His outgoing, happy and friendly demeanor made our experience enjoyable while we picked out the perfect truck. His follow up, follow through and overall communication showed the integrity that he and the dealership take pride in. The Sales manager associated with our purchase was also an open, honest and easy to work with person. Highly recommend!

Although our vehicle was in the shop for quite awhile, I understand it was not because of problems related to Tom Denchel. I was extremely pleased with Javier Gutierrez, our service advisor who led us through our repair and insurance issues. I felt confident from the moment I first spoke with Javier that our vehicle situation would be handled with care and efficiency. Javier lived up to our expectations and our Ford Fusion is now home where it belongs.

No greeting even when I went inside I had to physically walk up to someone and ask questions nobody even had a badge or logo saying they worked there then the vehicle I looked at was 10k over market value and it wasn't their brand so I know the service wasn't up to date..... bad experience don't think I'll go back

Great staff. Everyone from salesman, sales manager, and finance department were positive and easy to do business. Highly recommend this dealership for anyone looking to buy or sale. Big thumbs up guys!

Really knowledgeable service Dept.. They do their best to keep a schedule and are very thorough with communication of what your vehicle needs done. Best of anywhere we've been hands down.

Erik Weinberg out of the Hemriston store went out of his way to help me get a loan and find a good car for me. He worked for weeks trying to find the perfect car in my price range. My credit is really not good at all, and I walked away with the payments I wanted, a good warranty and car I'm happy with. Erik came in on his day off to get me thr car, and when he saw me pull into the parking lot, he ran out and started it up so it would be nice and cool inside when I went to drive it home. The car looked amazing, smelled amazing Im super happy with Tom Denchel and especially with Erik's customer service.

36 hours after pulling into Hermiston in a broken truck, they had it fixed! That is unheard of in the current supply chain situation!

Manager was extremely rude. Salesman’s tried to make it right and worked to get the best deal he could. Had a deal in place, told them I wanted to test drive a vehicle before having my credit ran. They ran my credit three times and said it was a “miscommunication”. I had heard plenty of bad things about Tom Denchel, but wanted to give the benefit of the doubt. Wishing I wouldn’t have now. Do not recommend this dealership at all.

Very satisfied. If you ever come to Tom Denchel Ford Country in Hermiston OR... make sure you see James pooley, best sales person I have ever met... Thanks James...

We called and asked if a vehicle was there and available, they told us it was. We drove from out of town to take a look and when we got there they said they didn’t actually have it. One of their employees took it home and we couldn’t look at it until the next day.

Neal Randolph really worked for my interest in finding me a brand new super duty and the process after finding it was simple.

It all started with me browsing online. Then email communications that were clear, concise, and stress free. A few days later I took the plunge and visited the physical location. From the moment I met the sales person to the moment I drove home a different car, everything was transacted in a smooth, non-pressure, workable, relatable, friendly and professional manner. Highly recommend.

Shawnica in service depth is excellent to work with. Always improving my service needs in my Fords

A fleet manager with a bad business experience. Lack of communication, use cheap parts, ovwr priced and often taken back because or was not repaired the first time. Worst vendor ever worked with. I would not reccomend. Customers be aware u buy what u get.

Just had a recall on truck, these guys went above and beyond, to make sure my truck was perfection. My truck drove better went it left, than ever before. I appreciate the quality in the work, especially when. You have an expensive vehicle. Thank you tom denchal. Ramon, Christian, and omar! They deserve an award and appreciation of some sort in my book.

I would like to thank Nick Gladwell and his team for helping my cousin get into a car with the situation he was in when we walked into the dealership. Nick was super friendly from the get go. He really tried to ask as many questions as he could to find out what type of vehicle my cousin would like to buy. He didn’t pressure him, not once, which was such an amazing experience to have cause normally you expect to walk into a dealership and a salesman would normally just try to get you into any vehicle to make a buck. So thank you for making us feel that we were more important than you just wanting to make some cash. I would recommend this dealership and Nick Gladwell to friends and family. Thank you so much!!

Huge shoutout to Drew, Paul, and the rest of the crew down at the dealership in Hermiston. These guys held my pickup, for dang near a whole month, with no questions asked while we waited for our house to close. I can’t thank them enough for being so patient and working with us. We had an excellent experience, and will be back in the future. 5 stars, I’d give 10 if I could!

The moment I sat down and read some articles I was informed that the service work was completed. This was my first experience with the Ford Dealer in Hermiston. I had been taking my vehicles to a Ford Dealer in Pasco Washington. The cost was close to being the same, just the length of time is quicker. Going to Hermiston is better.

It was a smooth and stress-free process. From when I pulled into the lot to leaving the lot in my new rig. Not pushy, very accommodating, and excellent customer service. I will be returning and be telling people to shop their inventory.

great bunch of people to help you with buying a car or getting your car fixed.

I am very impressed with the staff at Tom Denchel Ford. Drew & Nick are amazing... This is our second im a matter of 3 months. I wont go anywhere else. They were transparent and thats a good thing in the car business.

The team here is top notch customer service! 👏👏👏They had me covered from the second I called. They even stayed hours late to make sure I could come after work so I wouldn’t have to wait until the following day, as I live 6 hours away. They went above and beyond to get me this best deal. Keep doing what you do fellas! Thank you so much! 🙏😁 If you don’t choose them for your next car purchase and trade in, you’ll definitely be missing out on the best deal possible!

My experience at Tom Dench Ford of Hermiston!, was absolutely 💯 👌 fabulous 😍 they went above and beyond with their service for me. In particular Meghan Boyer was probably one of the most positive and most helpful salesperson! I've ever had the pleasure of purchasing an automobile from. Thanks 😊 for the great experience 👍 and keep up your #1 customer service attitude.

Drop in service was exceptional. Everyone from service writer to the ASE techs paid attention to detail and completed our service needs in a timely manner. Went out and beyond normal working hrs to finish the job. Would recommend this dealership for any service or sales related questions. Well done Denchel Team.

I wanted to see what my Jeeps value would be on Kelley Blue Book and did the "cash offer" option. I was unaware that this would send dealerships my Jeep and they would reach out to me because I wanted to trade it in. Robert Fowler from Tom Denchel reached out to me and at first was very nice. He proceeded to send me multiple stock profiles of vehicles to look at so they weren't even the actual cars I'd be seeing at the dealer. He sent me multiple in a row, not even giving me a chance to respond to him. He also emailed me and called me. I stopped responding because I found another vehicle at a different dealership and was very turned off by how pushy Robert was being. He then texted me again asking if I wanted to come in to look at a vehicle I told him I liked, I didn't respond, then he texted me again saying he hoped he didn't upset me. At this point, I blocked his number. The next day, he proceeded to email me again, and text and call me from a different number. I felt this was very uncalled for and very pushy and borderline harassment. I emailed him back telling him to stop contacting me. I felt as though if a potential customer isn't responding to you that they are no longer interested and to not continue speaking with them and try to push a vehicle sale. I'm not sure if this is how all salesman are at this dealership, but I do not recommend them from this experience. I felt harassed and no other dealers that reached out to me treated me this way. I will be contacting their office to tell them what happened.

Very rude service department. Good luck getting a call back. You’ll have to schedule your own appointment on their website that lets you schedule at times that aren’t actually available. Then the staff treats you like garbage when you arrive. They’ll charge you more than what you literally signed for and asked me if a had a screwdriver. Soooo good luck. I learned more on YouTube.

I dealt with a car dealer in tri cities but was disappointed with how they handle deals. I went to Tom Denchels because I saw an ad on facebook. The sales manager did not find me a car that worked the first day, but came in on his day off to work with me. He was very professional and found me a great car without any stress. All the people I dealt with were very helpful . The manager , sales guy Craig and Tom. I would very much go Ford now and you will get a good deal.

We are return customers. Jamie has always been so easy to work with. I can’t reccomend him enough. If you’re in the market give him a call or visit. You won’t be disappointed.

I got mine Toyota Camry form Tom denchel juan Ozuna and Felix. the managers ware super nice! they helped me get out of car I owed way to much and got me new nice car thank u so much 😊

I want to thank the staff at Tom Denchel Ford in Hermiston for their outstanding and friendly service. I ended up there after experiencing an issue with my truck while pulling a trailer. It was 95+ degrees and I had my wife and 2 elderly dogs with me. One of the sales staff saw us limp into the dealership and quickly told us to come in out of the heat, even with the dogs. They allowed us to wait in the showroom and brought the dogs water. Shawnica quickly had a tech diagnose the problem but didn't have the part in stock. They allowed me to park my trailer in their lot until the truck was fixed. Thanks to everyone for your outstanding customer service.

Always have had a great experience with them got my last 3 pickups here. Felt like family and they truly cared what my needs was in a vehicle and worked hard at what my expectations was at the time. I will continue going back to them.

Best experience I've had purchasing a car. Paul and Nick took really good care of me and made me feel at ease through the whole process. They were super flexible and worked around my schedule so I didn't have to miss any work. Nick even brought the car to me to test drive rather than having me go down to the dealership. Thank you for all your help, I'm definitely happy with my purchase and would recommend anyone to purchase their vehicles from Tom Denchel Ford in Hermiston!

I was very impressed with the quality of service I got when purchasing my new Ford f-350 at Tom Denchel Ford in Hermiston Oregon. They were honest, respectful, and really worked hard to put a deal together for me. I would highly recommend Tom Denchel Ford to anyone looking to buy a new vehicle.

The staff was pleasant and made my husband and I feel at home. While there were some hurdles, it was plain they were working hard to resolve our issues. We ended up spending more than we should've, but got the car we wanted. The time with Craig throughout the process was like hanging with a younger brother; we enjoyed him immensely.

Tom Denchel Ford has incredible staff that solved and fixed my F350 death wobble. I highly recommend this dealership because of their professional staff and service. As an out of state travelers on vacation, they were able to fix my truck quickly and get me on the road. Thank you Tom Denchel Ford!!

Always take my truck there to be serviced and they always treat me good!

I want to thank the staff at Tom Denchel Ford in Hermiston for their outstanding and friendly service. I ended up there after experiencing an issue with my truck while pulling a trailer. It was 95+ degrees and I had my wife and 2 elderly dogs with me. One of the sales staff saw us limp into the dealership and quickly told us to come in out of the heat, even with the dogs. They allowed us to wait in the showroom and brought the dogs water. Shawnica quickly had a tech diagnose the problem but didn't have the part in stock. They allowed me to park my trailer in their lot until the truck was fixed. Thanks to everyone for your outstanding customer service.

Absolutely incredible team working for hermiston Ford. Nick took care of me every step of the way. Was prepared and knowledgeable. Had options available for me to choose from. Ivan the sales manager was incredibly respectful, informative and helpful throughout our purchasing experience. We will definitely return to deal with these two gentlemen in the future for all our vehicle needs. Thank you Nick and Ivan for a 5 star experience. Keep up the great work.

Very satisfied. If you ever come to Tom Denchel Ford Country in Hermiston OR... make sure you see James pooley, best sales person I have ever met... Thanks James...

The staff was pleasant and made my husband and I feel at home. While there were some hurdles, it was plain they were working hard to resolve our issues. We ended up spending more than we should've, but got the car we wanted. The time with Craig throughout the process was like hanging with a younger brother; we enjoyed him immensely.

The engine light sensor on my F150 kept coming on and Susana, Ramon and the rest of the service team worked with me to get the situation repaired. They went above and beyond to provide excellent customer care and service. I highly recommend!

Went the extra mile to help my family get a vehicle. With Covid, jobs have been increasingly difficult to maintain which also means that banks aren’t looking to do loans. This company was super helpful and took time to make sure my family was completely secured in our purchase. I will be returning here for our next vehicle

We called and asked if a vehicle was there and available, they told us it was. We drove from out of town to take a look and when we got there they said they didn’t actually have it. One of their employees took it home and we couldn’t look at it until the next day.

Drew Draper and the finance team are amazing. No high sales pressure, no gimmicks, just a straight forward, quick experience. Thank you so much!! Love my new car!

Our sales associate Nick was the best. Tom Denchel was very good to us and this was our third time buying a vehicle from them. This was by far the best experience. I love my Kia Sedona....

Karsyn was fantastic! Right from the start I felt like she listened to me and wanted to help find me what I wanted. We went there with a list of need and they met everyone. I ended up getting a car that I'm super in love with. I'm positive that after this experience I will be a long time customer.

May 1st 2021 purchased a 2017 Lincoln MKX. Very happy with the car however this am it wouldn't start, appears the battery is dead for no apparent reason. Have a call into the service department as we got the 85,000 warranty with said vehicle..

An easy purchase for sure! They listened to my needs, brought in the inventory and made sure that I understood all the features and had my phone synced to the applications before I left the lot.