The Jones Team - SWBC Mortgage N Valley Mills Dr, Waco

Chuck and his team are completely professional. Intergrity is their core! I am thankful to know Chuck! If you are reading this, you may be looking for a loan office and an officer to make the biggest purchase ever in your life, you don't have to look else where. Chuck will go an extra miles again and again and again just to set you for a success. Stick with him, and you will be thanking God from the moment you talk to Chuck! I can't have enough words to express my thankfulness for him.

Absolute best customer service!! I cannot believe how smooth Chuck Jones made this process from start to finish. Buying a house when you’re not even in the state should have been the most stressful process, but thanks to Chuck this was not the case!!! I will recommend the Jones Team to everyone I know!!

Amazing service and customer care!! Chuck Jones was my contact lead who was incredibly patient with all questions and concerns! Very knowledgeable and thorough! Nate Russ was also another awesome team member who supported my underwriting process! Trustworthy, kind, supportive service with my 1st time homebuyer journey. Chuck was even present at my closing with baked goods:-) BEST EXPERIENCE!!

Chuck Jones and his team did a fantastic job assisting us with our refinance needs. Chuck was timely, professional, and communicated with us every step of the way. I would highly recommend Chuck for any and all of your mortgage needs. You will certainly be in good hands!

Chuck Jones and his team were absolutely wonderful to work with. Very informative, helpful and friendly. Chuck and Nate answered all our questions very promptly and were extremely professional. Highly recommend!

Chuck and his team were excellent! They were right there every step of the way during the process of us closing on our house. I highly recommend SWBC Mortgage if you are looking for a genuine and honest lender. Two thumbs up!

Chuck was great, seemingly ALWAYS available which was very much appreciated 2 time zones away. We had quite a bumpy road buying our home in TX from CA and Chuck was always calm, always helpful. I would definitely recommend

I had a great experience with Chuck and his team. They are very knowledgeable, fast to respond, and were helpful throughout the entire process. They made buying a house easy and stress free! I highly recommend!!

Chuck helped us purchase our first home in 2006. Chuck and his team were so supportive and were always there to answer our millions of questions. They made the process completely seamless. Customer service at its finest. The home buying process can be BRUTAL but thankfully we have this guy to show us that it doesn’t have to be. 1,000 stars!

Chuck was very professional, responsive, clear, and helpful in finding the right home refinance for us. He was able to knock off many years from our mortgage and still reduce our rate. Chuck knows mortgages! And his wife made us some very delicious homemade banana bread for closing.