TexasBank W Central Ave, Comanche

I was totally humiliated by a part time employee at the drive through. I pushed the button for service and they were all talking, counting money, and just staring at me. I thought maybe the drive thru was closed so I went inside. As soon as I walk in the teller says " We thought you left". I said I didn't know what was going on so I came inside. She said we were waiting for you to push the button. I said I did and she said no you didn't. She said works everytime for everyone else. I said well I figured y'all would have at least asked if I needed help and she said nope.....waiting on you to push that button. She was rude, sarcastic, and even went to help a customer at the drive thru and turned around and said see.....they did it and it works everytime. I called to complain and the president of the bank said he didn't see anything wrong on camera. I said does it have audio? He said no, but I didn't see anything wrong. I told him unless she flipped me off or made some ugly gesture he wouldn't be able to see her being rude. He said she has a bubbly personality and she meant nothing by it. He never even discussed it with her. The customer definitely doesn't come first and I actually left Comanche National to get away from him and now he is at Texas Bank. Now myself and my parents are leaving this bank!!! My 2200 a week might not mean much to them, but it's going to a better bank regardless!!! It was a good bank at one time, but it definitely isn't anymore!!!

New customer on 2/19/2019. Have not been able to utilize on line account as it says internet issues. This troubles me. My former Bank rarely had to deal with this issue. Can somebody PLEASE RECTIFY THIS ASAP!! Very annoying. I know others are experiencing this issue, too. Thank You

The people are great one of the best banks I've had the privilege to work with

Never had a problem with the website or in bank great people

They started denying checks being deposited to our account because it did not have our full name only our last name. There was no notice sent to us of this change so we couldn't adjust beforehand. We had to deal with calling everyone and asking for a new check made out to our full name. In the meantime I had bills due so it was a big headache for us and those who had to resend their checks. Very unprofessional. If they had sent us a warning about the change I wouldn't be mad at all. Or at least just deposit those checks since we weren't aware of the changes and not leave us without the income we were counting on.

Love this bank! They always have the personal touch with our business matters!

If you want personal customer service as well as friendly people then here is your banking home!!!!!

I can't even reach my money went I want it the website down how can I get to my money if a emergency comes up does the website get cut off after they leave I thought it was a twenty four seven website