Texas American Title Yale St, Houston

They were very unprofessional and lacked communication. Wasn't told about needing to pay the closing cost by cashier's check or wire transfer until Friday after the credit union already stopped doing transfers which left me to have to pay for a hotel room for my kids and myself for the week end. I was not able to do the wire transfer until that Monday. Monday rolls around at 10am I complete the wire transfer and was told by Asi it would take about an hour to receive. The original contact person was Ashley and decided she didn't want to speak to me anymore regarding this process, she didn't say it but again I was being contacted by someone else at the title company instead of Ashley. I waited and waited and didn't hear back so around 1:45p and was told Asi was out of the office but Ashely was on her way back to the office and they could take a message. Again no return call and I decided to contact my realtor and was asked how everything went, my response was nothing happened. I explained to her the process of me completing the wire transfer and calling but not hearing anything back. She emailed Ashley who responded saying they received the funds from the lender and she was about to submit the wire transfer, my realtor emailed back and said she going to tell me I could pick up my keys, Ashley responded by saying PERFECT. Needless to say by then I was at work so had to pay for the hotel room another 2 nights because come to find out there were no utilities on at the house. My realtor ended up picking the keys up for me and meeting me at the hotel. 🙃

We had a great experience here, Clare Medlock handled our file and really went above and beyond in making sure we had a smooth transaction, even opening a few minutes early to accommodate my clients. Thank you! Eddie Weir, Realtor JLA Realty

We have dealt with Texas American Title (Heights office) several times, and can't say how great it is working with them! Would recommend this office time and time again.

We have closed a few deals here recently with Ashley. She is very responsive, energetic and a joy to work with! Our team will definitely use Ashley in the future!

Called in for information and they gave me an email smh, very unprofessional tells how much they care about customers and is not encouraging to do business with so Ill take mine somewhere else.

The communication and professionalism are disturbing. I never received fully executed closing documents; it’s been a month. No response or slow response times. Not a great experience. Go elsewhere!

We received excellent service from Ashley. All of my items were delivered efficiently and all questions and concerns for my file were immediately responded to. She made my job easy! Joanna-transaction coordinator

Ashley's team worked very hard to get our transaction funded in a timely manner.

We closed today on a home (we're the buyers) and I can say that Texas American Title was unprofessional, unorganized and unprepared...WOULD NOT RECOMMEND. Their actions (or lack thereof) lead to a headache filled closing. We (and our realtor) were told conflicting information leading up to close which created confusion and extra work. We also had to go to their office twice because they missed places we needed to sign for which they were unapologetic and told us "these are the borrower's documents" insinuating it was our fault. They miscommunicated status updates (I would hate to assume they were just flat out lying) and when I called to follow-up; the funder (Avie?) was rude and snarky. Each step was messy and rushed with a convenient excuse waiting for any objection. They were quick to place blame on other parties or circumstances with one email blaming delays due to her "internet browser is not loading". In fact; they used loading documents as an excuse twice in two days. The seller also had similar frustrations so it's just too many incompetencies to overlook.

These guys are a real estate antique. Their processes are clumsy, inefficient and ancient. In a time when any decent title company can swiftly and efficiently handle things electronically, these guys have layers of internal reviews, bureaucracy and paper that make the transactions inefficient, slow, and annoying. The people are pleasant enough and they at least answer the phone, so I give them an extra star for that.