TDECU Katy Cinco Ranch Cinco Ranch Blvd, Katy

I have been a member of TDECU for over a decade and have always loved this credit union. Then I moved to Katy 3 years and I have had continuously terrible costumer experience time and time again. This branch is the absolute worst at costumer service and it always slow. I hate this branch.

Terrible service, they are so racist with the Hispanic people. I was trying to open an account for my mother in law and the guy that was helping us he didn’t want to help us, he just tell us to sit and they will call us, after 5 min he help someone else instead of us. I don’t recommend this place if you want to open an account.

We have a savings and checking account with this branch. We recently applied for a mortgage loan and Jonathan Jaramillo provided superb customer service . So patient and profesional with my husband and. Will make this for sure our room go beach.

This bank typically has a very slow drive thru. Customer service isn't always great. Today I was told I had to have my husband's signature AND ID to deposit a check with both our names on it. I called the 800 # and no, only signatures are needed. She told me the deposit would be rejected through the ATM. Teller needs to be more knowledgeable.

This location and credit union overall has been so helpful over the last three years. My most recent encounter was with Nickey, and I must say - I have not experienced customer service going above and beyond like she did. In times like these, it’s a breath of fresh air to have someone care so much. Thank you ladies for always being top notch in the industry!

The whole branch made sure I was taken care of Jeff Martin did an excellent job informing me of all the details. I only wish they had a location closer to me. Thanks TDECU, you all are doing great.

I have been very impressed with the Cinco Ranch TDECU branch. Jeff Martin provides outstanding customer service! He is very patient and takes the time to explain the various loan options TDECU offers. He is very responsive via email and is able to help get the deal done without having to go to the bank. In times like these, it makes you feel safe and secure knowing you can get a loan without leaving your home.

Jennifer Cunningham and her team always go above and beyond for their members!! I've been with TDECU for approximately 5-6 years and I will never bank anywhere else again. Their service, knowledge, patience and kindness are impeccable. Thank you Jennifer for all you do.....you're a gem!

Jeff was So RUDE IN PERSON to my husband that was having issues seeing and dropping a $30k check off . Jeff stated Sir . Just put over there I'll make sure it gets to Corporate office. My husband stated no! Jennifer did help after Few others , Jeff did not ! Was the worst service ever!!!! We have been playing phone call game to start work on our flooded house . They have had The check 2:weeks now !! We have a mortgage with this Bank. House flooded over a month ago. No response on Paying contractors. Nobody has touched base with us to introduce themselves to be handling our payments to our contractors. We Have ready to get jobs done . They just sit on the check ... We are not in our home due to this bank !

I am currently traveling internationally for work and have absolutely no access to my checking account. I have added travel notes to the app, but days have passed with no response. When calling the customer care line it just shuts down the call and hangs up before I can talk to a representative. When calling the actual bank staff they tell me to call the number that isn't working, and there is nothing they can do about it. So I'm stranded without money. I will be switching banks the second I get home. You will be much better off with a larger more competent bank. Also I signed up initially for the high yield checking account which gave a 3% return for up to $20k. The rate has now fallen to 1%. Consider changing the name to sub-par yield checking account.