TDECU Houston Westheimer Westheimer Rd, Houston

After being a victim of identity theft it's been a struggle finding a banking institution I can trust. TDECU made me feel like family the minute I walk through the door. Kayla my personal bankers customer service was simply amazing. She was polite,funny and professional. You can definitely tell these ladies love working here.

Extremely rude cashiers. Just walked in to do a deposit, started walking to the restroom & was told customers couldn't use them. Seriously? So you can take all my money for years, but I can't use your restroom? I have to go next door to Office Depot? Excellent customer service TDECU....think I'll be switching my checking/savings over to Amoco.

I had the BEST experience ever!! I was able to be straight forward about my situation and not once did I feel judged for needing help with getting my car refinanced. Kayla Armstrong was awesome to us and was so willing accommodate my needs. I also want to thank the bank manager Sheba Robinson for being so patient with us while we got all the paperwork required. Oh and I can’t leave Mrs.Venita out because she played a part in keeping us company. To all you ladies I appreciate all of you and I thank y’all so much.

I would like to say my Experience today at the Westheimer Branch was one of where I can’t choose enough Great words to explain how helpful these ladies Ms. Kayla and Ms.Shena both made me feel confident and value as a customer. I was a little nervous an when I tell you these ladies gave me the confidence along with the help I needed. I wasn’t rushed nor judged. I felt like and was treated so nice and as if I was family or one of their best customers. I took the time out to thank the both of them and give them both Great reviews today thank y’all guys again for the help today my family and I can’t thank you each enough!

I’ve been a member here for years, and have had poor customer service too many times not to leave my honest review: this is a poorly-run branch of a credit union that has had declining customer service for many years. The latest problem I’ve had with them is that they lock up the ATM after their lobby hours (which are banker’s hours), and this is the only ATM that can accept their deposits for miles. There are separate doors to the ATM and to the lobby, I don’t see any good reason the door to the ATM can’t be left open even when the lobby is locked. Last year during the pandemic I actually had to make an appointment during banker’s hours just to get to the ATM. When I got there, I was told the appointment wasn’t needed; if I stand outside the door and wave, somebody will eventually get up and let me in to the ATM. I tried that today when I got there at 5:15 to make a deposit, and even though there were several people inside, nobody wanted to get off of their seat and let me to the ATM or at least stand up, come out and tell me they were closed. I have had many other bad customer experiences here over the years. Things like they wouldn’t notarize a simple document for me even though I had a large account with them. I went down the street to another bank and got it notarized no problem. Why couldn’t TDECU help with that? I read the reviews here and they are pretty bimodal. If somebody hasn’t had a bad customer service experience yet or lately, they are probably happy with the good rates. Otherwise, this is not a good place to bank.

Do not bank with them. They are horrible. You’d be better off with regions honestly. I lost my job during the pandemic and they were supplying loans well I needed a loan and applied for one and was approved. I payed the loan almost off up to 70 dollars. I started struggling they charged it off. I lost 15 points on my credit that was going to happen anyway. But I did pay it off not too long afterwards, and I switched to regions. After I payed that loan off they wrote negative remarks about 2 payments which led to my credit dropping another 29 points. DO NOT BANK WITH THEM. They barely have atm locations. No hospitality whatsoever. You are lucky if you get a Respectful representative. Negative 3 star

I have a mortgage with TDECU and I went into the Westheimer Branch. Usually someone speaks to greet, there was no acknowledgement. I made a transfer & I paid the rest by check. I was informed that I would need to contact the mortgage dept since the payment was split. I have done this before and NEVER had an issue. So I called the mortgage dept and Ellie assisted me and was very professional and helpful, she also informed me that the mbr should not have to call and that the matter could have been handle at the branch. I have worked in the financial industry for over 15 years. Most banks/ credit unions make it a priority to make sure the transaction(s) is complete & do not make the mbr contact different depts. I think there is a young lady name Kayla who works at the branch and her Customer Service is EXCEPTIONAL. Professionalism cannot be that difficult at the Westheimer location.

Pre-Covid this place was great. Now, I feel like they are always temporarily closed. All I need is the ATM access, and since there is no way to get to it when they close, it is inconvenient for me to go to the other locations. I never have to see anyone. if the ATM becomes easily accessible, then it would be so great for me.

AISHA HILL exceeded my expectations. she went above and beyond for my motorcycle loan. I Never ever had a smooth transaction if you need a loan ask for her NO DOUBT ABOUT IT !!! Thank you Again.

This was the best experience I’ve had at any TDECU. Kayla A. was so helpful and pleasant during my entire process. I highly recommend any member or future member to use this branch!