TDECU Brazoria N Brooks St, Brazoria

Only gave them 5 stars so yall can see this! Today I went to the drive thru and this are the most rude ladies I have ever met in my life! 0 stars! Yall really need to go home and re-learn some manners.

It drives me crazy that I cannot talk to an actual employee at the Brazoria branch. The employees inside the branch are great, but I despise having to talk to random people, I’ve never met about my account information and problems.

The lady I seen took forever to respond to me, I literally waited 17 minutes and I was the only car in the drive thru. When she finally acknowledged me she took my id, then refused to let me pull any money out of my account because I had overdrawn money a few years back. It was been taken care of years ago! Pissed me off, I argued with her and told her just a year ago I got a loan for my house and have Morgan payments so why the hell would she refuse me a lousy $50? Ugghhh. I will not be going back to the Brazoria branch. I will stick with my Lake Jackson bank, they at least know how to do their job correctly and have common sense.

I am offended I bank with you guys and always have money in my account and they held a cashier's check for seven days after hurricane Harvey... And I'm homeless cause they didn't trust me and held my cash for a week. Deeply saddened by it all feel betrayed untrusted makes me not trust them. Will close my account today it's just sad I really liked them until now.

Worst bank ever I regret getting a credit card with them now I can't log in to my account because they been having "difficulties" yea for a month n still cannot fix it so if I make my payment how am I supposed to know my new balance?? SMH and the interest are very very high

These people are so unaware of the job that they’re doing that they literally deposited my check into someone else’s name. How this people are smart enough to do this I have no clue what so ever. THE WORSR BRANCH IVE EVER VISITED AND WILL NEVER VISIT AGAIN! HOW IN THE WORLD DO YOU NOT LOOK AT THE CHECK BEING DEPOSITED!

50 minutes in the drive through total time, I saw car after car go before me because the Elderly lady in front of me must have been doing something complicated. I changed lanes after I saw the 12 car go. Went to a lane I saw 4 move in before my turn. That's after about 25-30 mins waiting. Finally the old lady moves but I can't get back into that lane. But I figure I was better off in this lane because it was moving faster. So I waited another tens minutes and saw other cars being serviced again before the person in front of me. Talk about being upset is an understatement at this time. My Turn finally and still 3 more cars serviced before me. My order should have been simple and fast but turned into a night mare completely ruining my family plans for this Friday night. THANK YOU TDECU please hire some competent people that can subtract and add faster, None of this would have happen if they still had their TWO ATMs but since they got ride of the second one their 1st one was broke so I figure how long could getting 100 dollars in cash take. I will drive 20minutes out of my way to get service elsewhere.

Applied for a membership online and 1 week went by and called the CS line with my app# and was told that still under review. TDECU well you guys missed out on a A+ credit member (700+ FICO)with a possibility a $52k auto ref + a $8k PL + $90k in DD from my job + Xfer Accts from another CU. I guess that’s why I see you guys get 1 star ratings all over the web. Overall POOR customer service! NOT the way you provide financial service that enhances families lives!!!

Not helpful! not knowable! Tellers on thier phones and letting people just stand there unhelped. Would not let me make my car payment by card. Fine I'll go to another tdecu that have smarter people. Sucks because this is the closest one to home & I have to go to another city to pay my car payment but whatever! Ugh!

Rudest women I have ever encountered at a bank teller line. We are moving our accounts ASAP