TD Bank Gleneida Ave, Carmel Hamlet

I wanted to open a savings account. I was there at 4:20 pm and inside the bank when one lady working there started locking the doors to the bank. I asked her who could help me with opening the account and she said “oh we aren’t doing any more of those today.” I explained I had already been to another branch who was short staffed with no one who could even open the account and they had recommended to go to Carmel branch. This lady didn’t care and stated “People just keep coming in and we can’t just keep helping them!” I was there a full 40 minutes before closing time and she refused to help me. That is NOT “America’s most convenient bank”. Thoroughly dissatisfied with the Carmel branch and will not forget the poor or nonexistent customer service I received.

Why even have this location listed, or a better question, why is it even open? The lobby is never open (not COVID related)..Each time I’ve attempted to visit this branch I find the lobby has a sign “Drive up only…”Today the website lists it is open until 5pm..I arrive to find a sign on the door “Drive up only 3-4”, but when I enter the vestibule at 2:45 there is a second sign, drive up only 1-2 and 3-4..but the lobby doors are locked. This branch has teller that are completely either unwilling or incapable of doing even the most minimal customer service.

The workers behind the counter are very nice courteous and pleasant. On the other hand you have the bank assistant manager? I think thats what her title is, Maria who is terrible. After waiting over 20-30mins for her to help us on a non busy time. One of the guys had to walk downstairs to get her she then came upstairs with an attitude didnt even tell me to have a seat at her desk almost like she expected me to know i had to sit there. The whole time i sat there she was giving me one word answers with an attitude. She has no customer service skills at all, this place continues to hire people who are not knowledgeable and are completely rude. I do not suggest anyone to walk in here and expect Maria to solve any issues that they are having with their accounts, your better off speaking to someone pleasant over the phone then dealing with someone like that.

Half the time the ATM is broken, and the other half is a long waiting line. Plus they no longer offer getting coins turned into paper money. I just want to deal with my money quickly and efficiently, but this place makes that impossible.

Banking is good with them it just the people who work there, they are not on time I had to wait in the lobby for 15 minutes until they opened the doors no good it should be open on the time is display on the doors

Be careful when you open up an account here because the representatives love to leave out information and lie to your face. Just opened an account and was told the money would be released immediately and now I'm broke and cant access the rest of the money spoke to a supervisor and He was no help so beware of this bank because they will rob you and lie straight to your face. Also apparently they don't trust their customers because just being told tonight there's a new to account hold and do this for each check you deposit for a month so good luck trying to get your money from these people they'll take from you no problem but giving you your money yeah they're not trying to do that

My one-time experience with this branch was very negative. I dealt with an individual on the phone who identified himself as Nick. I attempted to open accounts for savings and checking. If that went well, I would contemplate additional financial services such as retirement accounts, pensions, 401, 457, mortgage and an active business account. I explained the issue I was having while trying to open the account and Nick's first response was that he could not help me because he has not had other customers complaining, so he is unaware how to address the issue. Although the branch level has no control over possible website issues, a high school intern could have thought to offer opening and funding my accounts at the branch (once it reopens post-COVID) . I guess Nick and the Carmel branch is operating at full capacity and has no need / desire for additional customers. Nick was unprofessional, certainly unpolished, and his simple minded answers displayed his inability or unwillingness to be good at his job. His performance is contrary to the generally positive reviews for other TD Bank branches. I will do my business elsewhere.

I was a Mahopac customer for many years, best customer service and like TD advertises, convenient. Too bad they closed. Carmel which is second closest is like walking into a different world. Their asst. bank manager Nicholas is neither willing to help nor knowledgeable. Do yourself a favor and put your money under a mattress before you deal with him.

They take so long. The slowest bank I’ve ever been to I literally want to switch banks after waiting on their line. It took me an HOUR to have something that should have been done in 5 minutes. 2 DAYS IN A ROW. I hate this place so much.

Horriable bank, bad customer service, always had funds taken out unexpectedly, and the phone customer service was rude and disrespectful. Closing my account today.