TD Bank Stratford Ave, Stratford

Love this bank. Everyone is friendly and helpful. Drive-up ATM is convenient.

I live a few hundred feet away- I hate the place but other banks and ATMs are very far away compared. There is almost always a wait when going inside the bank. Clearly not enough tellers. The drive-up ATM is down way too often, more than any other ATM I know of. Finally, this branch gets robbed very often- I've read in the CT Post about 4 times it's been robbed in the short time I've lived nearby. Several times it was robbed and not reported in the paper, but I know about it because I saw Stratford Police racing all around in cars and on foot, guns drawn, looking for the perp. The suspects usually run towards the Shakespeare Theater Park, or Academy Hill Park, when fleeing, when I can see. With the place getting robbed repeatedly and TD Bank not making changes to stop it, that means they are actually enabling it, which means customers, workers and neighbors are all being put at risk!

Friendly staff! Went to open my TD business account & opened a line of credit. Kim helped me out, very professional and answered all my questions.

2 stars because the workers are generally really nice. But only 2 stars because they need to have more workers the line is always SO long and parking is tight. Also, they ONLY accept coins that are rolled. So if you have coins but not enough to roll them, you're out of luck. What bank doesn't accept coins? I know other banks do, I find this unacceptable for any bank.

Atm machine took my debit card after malfunctioning. I had a branch employee pass me as she locked the front door because they were closing, and acted like she didn’t see me struggling. I then knocked on the door for assistance, only to be ignored. Thank you for the assistance TD of Stratford.

Tellers did not want to issue me a cashier check due to discrimination. They wrote notes about me behind my slip, which they later gave to me and I was able to read all that they were saying about me. In the end, they made the excuse that their “printers were not working” but I felt that they didn’t want to issue the check because I looked young and I was withdrawing a large amount of money from MY savings account. For a better experience I would say go Bridgeport.

Was told I couldn’t get change because of a “coin shortage” although it clearly had more to do with me not belonging to their bank. The woman before me left with a BAG full of change including the quarters they said they were out of when I asked 😂🤣

Stood in line for about 15 minutes to be told that the manager can help, she told me she would be with me in a moment. I see her cleaning up her desk and i guess a new account is more important, that she took a customer that came in afterwards. Not coming back to this branch!

Update: from 3 Stars to 2 Stars. WOW TD has really gone down hill. This place is not looking so spiffy anymore. Not as clean. And now they boarded up the drive through window. 3 months ago. I gave 3 Stars. i wrote: Naomi does not work there anymore. She was the best. I had banking errors and issues because others that work there . But never with Naomi. Also the ATM is down a lot. And it ate my card one time. That ruined my day. A year ago I would of given 5 Stars.

Decent branch. The employees try hard. Aside from the zelle app I like the online banking too.